For any company, a comprehensive product information request service and product support service is of paramount importance, for complete customer satisfaction. Outsourcing these services to a call center service provider will ensure an efficient, streamlined system of product information request services or service information request services.

Flatworld Solutions is a leading service provider of product information requests, service information requests, and other product-related support. We apply Lean Six Sigma methods to simplify processes, reduce delays, and ensure every customer request is handled accurately and efficiently.

Flatworld Solutions' Product Information Request Services

With expertise in serving a varied range of industries, Flatworld Solutions can cater to any company with any business profile.
We structure our product information response operations using standardized workflows within your customers’ requirements. We offer a variety of services such as warranty queries, product support, features, upgrades, accessories, and more.
You will provide the guidelines with a detailed catalogue of your products and the related information and we will provide a voice to your company.
Customer inquiries are resolved through standardized response workflows, ensuring prompt and effective support aligned with Critical to Quality (CTQ) metrics.
We maintain process visibility through real-time dashboards, so you can trigger validated improvements anytime you want.
Our product information request services, clubbed with order-taking services, offer an excellent combination for your customers who inquire about a product to place an order right away.

Call Center Software we use

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Benefits of Outsourcing Product Information Services to Flatworld Solutions

Flatworld Solutions provides an array of professional services. An outsourcing leader, Flatworld Solutions offers the most proficient call center services to clients worldwide.

Having up-to-date technologies and well-trained employees, Flatworld Solutions is your best bet for outsourcing.

The finest of the lot, Flatworld Solutions has a team of top-notch, able operators who can handle your customers with care.

Flatworld Solutions' proficient and knowledgeable phone staff will take care of your customers round the clock on a 24x7 basis.

We apply the Define, Measure, Analyze, Improve, and Control (DMAIC) framework to eliminate Non-Value Adding (NVA) steps and improve turnaround time.

We apply statistical root cause analysis to understand the customers’ unique needs and deliver personalized responses even during demand spikes.

The most beneficial aspect of outsourcing to Flatworld Solutions is its cost-effectiveness. The services are low-cost and yet of the highest quality.

Complete product information request services, inclusive of order taking services will optimize your company's network and maximize your profits.

Under our lean optimization strategy, our personalized services maintain high standards of customer satisfaction. This is evidenced by our past project where we achieved a 45.28% retention gain.

Flatworld Solutions can enhance your product reach, your customer base and your sales. What more could you ask for?