Flatworld Provided Telemarketing Services to a Digital Marketplace Company

Case Study on Telemarketing Services to a Digital Marketplace

The Client

The customer is one of the well-known digital marketers providing a platform for business corporates, entrepreneurs, and founders to interact with one another. The platform allows users to connect and provide or receive information from each other.

Client Requirement

The client was looking for a reliable and cost-effective telemarketing service provider. They also wanted a partner who could help them with timely appointment booking and inbound sales services. Their main objective was to quickly onboard a core team and then scale up.

Business Challenges

Our call center team at Flatworld Solutions had to face a few challenges while implementing the project for the client. Some of the key challenges we faced were -

  1. In the initial phase, the client wanted us to hire a team of 15 agents and begin the project as soon as possible
  2. Once the proof of concept was finalized, the client wanted us to scale up the team size and operations quickly

Our Solution

Keeping the client's requirements and challenges in mind, our team at FWS devised a project plan for the client. With the help of our talent acquisition team, we were able to quickly hire the team within 5 business days. With a mix of young talent and experienced veterans, the team was able to conduct the required operations efficiently.

With time, our team was able to improvise and optimize the process to boost productivity and team efficiency. Our team of highly skilled agents was able to explain the platform to the clients and onboard them to sign up.

The Results

The client was delighted to see the results of the campaign and was able to gain a considerable number of leads. The client asked to add more telemarketers to the team and scale up operations. The customer was not only impressed to see the number of sign-ups on their platform but also the cost-effectiveness of the entire project.

Outsource Telemarketing Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality telemarketing services and a series of other call center services to clients around the globe. We have some of the most experienced and talented telemarketers on board who can cater to all your needs with ease. We leverage the latest tools and technologies while delivering top-notch services to clients.

Are you looking for a reliable and cost-effective telemarketing service providing company? Then, look no further. Get in touch with us today!

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