Are you facing difficulties in achieving market goals by launching new products? Or, are you looking for a professional product promotion company to reach your target audience? If so, you must outsource product promotion services to us at Flatworld Solutions (FWS).

With 22 years of experience in product promotion and brand marketing support, FWS offers scalable, Service Level Agreement (SLA)-aligned strategies tailored to your business goals. Our experts help you expand market share, strengthen customer engagement, streamline omnichannel workflows, and build stronger brand recognition through data-backed promotional campaigns.

Product Promotion Services We Offer

We provide high-quality product promotion solutions that can increase your buyers' satisfaction levels and boost your market penetration level. Aligned with Key Performance Indicators (KPIs) such as lead conversion, customer retention, and brand recall, our Business Process Outsourcing (BPO)-backed services deliver consistent value across every touchpoint. Our solutions include:

Brand/Product Hotlines

With our customized product promotion hotline, our team of expert brand promotion executives can set appointments, keep track of your customers, persuade and remind them of your products, etc. Equipped with multilingual agents and AI-enhanced tools, we deliver consistent messaging and maintain SLA benchmarks for response times and engagement quality.

Product Advisory Notices Services

We research market sentiment, voice of the customer (VoC), and competitor data to help refine your messaging. They can also research the current market moods vis-à-vis your products and assist you in devising a better strategy.

Outcome Research

We measure promotional outcomes using KPIs like reach, response rate, and sales attribution. These insights help refine future campaigns and validate Return on Investment (ROI), a critical step in any Lean Six Sigma Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle.

Product Recall Management

We can retrieve and repair your business from your disorganized in-house product recall process. As part of our product recall management services, we can test products, assess market risks, assist you with product disposal, and prepare cost analysis report.

Line Extension Introductions

Introducing new Stock Keeping Units (SKUs) or product lines? We support your extension with structured customer outreach, detailed product education, and coordinated BPO engagement—all tailored to shorten your product’s time-to-market and support smoother scaling.

Why Choose Flatworld Solutions for Product Promotion Services?

With over 22 years of experience and global delivery capabilities, Flatworld Solutions empowers clients to launch, test, and promote products with precision and scalability. Our approach emphasizes SLA adherence, customer satisfaction, and alignment with VoC expectations, helping you reduce time-to-market and maximize promotional ROI. Here's what sets us apart:

Flexible Pricing Options

We offer flexible pricing options for all our product promotion services, which are based on shift coverage, the volume of calls/chats, the number of operators, geography, etc. Our variable-cost model ensures optimal ROI and budget alignment, scaling services as your promotional efforts evolve.

100% Information Security

Flatworld Solutions is capable in managing the security of financial, intellectual, business assets. In accordance with ISO/IEC 27001:2022 certification, FWS makes every effort to protect the security of sensitive corporate information.

Modern Infrastructure

From advanced telephony to FM-200 fire control and multiple IT redundancies, our infrastructure supports uninterrupted, SLA-driven execution—even during peak volume campaigns.

High-quality

We have implemented the Lean Six-Sigma approach within the company, enabling us to improve processes and minimize waste continually. If you choose to outsource product development services, you will receive the best consulting and support services to strengthen your position in the market.

Operational Transparency

All promotional interactions are captured and stored securely in our integrated Customer Relationship Management (CRM), allowing for analysis across more than 128 parameters. This ensures traceability, VoC alignment, and total campaign visibility.

Global Delivery Centers

We use local resources through five global delivery centers. This allows us to capture customer needs and respond to them quickly.

Integrated CRM

We have an integrated CRM that allows us to process customer contact information and personalize follow-up orders. Our support staff also uses the CRM to track the progress of product promotion activities.

Multilingual Language Support

Our operators have multi-lingual proficiency and can communicate with your customers in their lingo. It ensures that you reach a wider audience and get the most out of it.

24/7 SLA-aligned Accessibility

Available round-the-clock, our agents uphold SLA-driven availability and execute call flows optimized for upselling and cross-selling based on your Critical to Quality (CTQ) metrics.

Qualified Team

We have a support team of more than 200 professionals and our comprehensive management experience is now over 100+ man-years. If you choose us as your product promotion partner, you can leverage our expertise and knowledge in the product promotion domain.

Weekly/Monthly Report

Weekly and monthly reports include VoC trends, call outcomes, and gap analyses, enabling you to adjust strategies and improve campaign alignment with KPIs.

Option to Scale-up

If you outsource product promotion services to us, we will offer you the option to scale up We have the resources we need, both in terms of quantity and capitals. This way, you only pay for the services you get without having to spend extra money on infrastructure changes or recruiting new resources.

Client Success Stories

FWS Helped a Prominent UK-based general insurance company with Disaster Recovery Services

The expert disaster recovery support team FWS enabled the customers to minimize operational risk by providing reliable business continuity services to investigate and resolve customer disaster recovery.

FWS Supported a Chief Health Study Campaign by Putting Back Together Their BPO Activities

The team at FWS optimized the customer's BPO process by developing a tailor-made BPO processes that enabled them to achieve their business goals and accomplish a higher CSAT scores.

Client Testimonials

Flatworld has been very professional with the onboarding process and shown a lot of interest and initiative in learning our business and presenting it effectively to the prospective clients.

CEO, Company analyzing the chemical composition of substances, CA

More Testimonials

Industries We Cater to

We deliver a wide range of product and brand promotion services to many industries & verticals. This includes -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Outsource Product Promotion Services to Flatworld Solution

Flatworld Solutions delivers Lean Six Sigma-aligned product promotion services that optimize campaign ROI and enhance brand engagement. Backed by 22+ years of expertise and five global delivery centers, we help businesses test product reception, increase penetration, and scale outreach without overextending internal resources.

From strategic follow-ups and multilingual support to CRM-integrated reporting, our team of over 200 skilled professionals ensures that your promotional campaigns run seamlessly. We align closely with CTQs, SLAs, and VoC insights to drive measurable business value.

Are you ready to extend your market reach with precise, compliant, and cost-efficient promotional services? Connect with us today to scale your outreach and accelerate growth.