Are you facing difficulties in achieving market goals by launching new products? Or, are you looking for a professional product promotion company to reach your target audience? If so, you must outsource product promotion services to us at Flatworld Solutions (FWS).
With 22 years of experience in product promotion and brand marketing support, FWS offers scalable, Service Level Agreement (SLA)-aligned strategies tailored to your business goals. Our experts help you expand market share, strengthen customer engagement, streamline omnichannel workflows, and build stronger brand recognition through data-backed promotional campaigns.
Product Promotion Services We Offer
We provide high-quality product promotion solutions that can increase your buyers' satisfaction levels and boost your market penetration level. Aligned with Key Performance Indicators (KPIs) such as lead conversion, customer retention, and brand recall, our Business Process Outsourcing (BPO)-backed services deliver consistent value across every touchpoint. Our solutions include:
Brand/Product Hotlines
With our customized product promotion hotline, our team of expert brand promotion executives can set appointments, keep track of your customers, persuade and remind them of your products, etc. Equipped with multilingual agents and AI-enhanced tools, we deliver consistent messaging and maintain SLA benchmarks for response times and engagement quality.
Product Advisory Notices Services
We research market sentiment, voice of the customer (VoC), and competitor data to help refine your messaging. They can also research the current market moods vis-à-vis your products and assist you in devising a better strategy.
Outcome Research
We measure promotional outcomes using KPIs like reach, response rate, and sales attribution. These insights help refine future campaigns and validate Return on Investment (ROI), a critical step in any Lean Six Sigma Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle.
Product Recall Management
We can retrieve and repair your business from your disorganized in-house product recall process. As part of our product recall management services, we can test products, assess market risks, assist you with product disposal, and prepare cost analysis report.
Line Extension Introductions
Introducing new Stock Keeping Units (SKUs) or product lines? We support your extension with structured customer outreach, detailed product education, and coordinated BPO engagement—all tailored to shorten your product’s time-to-market and support smoother scaling.
Why Choose Flatworld Solutions for Product Promotion Services?
With over 22 years of experience and global delivery capabilities, Flatworld Solutions empowers clients to launch, test, and promote products with precision and scalability. Our approach emphasizes SLA adherence, customer satisfaction, and alignment with VoC expectations, helping you reduce time-to-market and maximize promotional ROI. Here's what sets us apart:
Flexible Pricing Options
We offer flexible pricing options for all our product promotion services, which are based on shift coverage, the volume of calls/chats, the number of operators, geography, etc. Our variable-cost model ensures optimal ROI and budget alignment, scaling services as your promotional efforts evolve.
100% Information Security
Flatworld Solutions is capable in managing the security of financial, intellectual, business assets. In accordance with ISO/IEC 27001:2022 certification, FWS makes every effort to protect the security of sensitive corporate information.
Modern Infrastructure
From advanced telephony to FM-200 fire control and multiple IT redundancies, our infrastructure supports uninterrupted, SLA-driven execution—even during peak volume campaigns.
High-quality
We have implemented the Lean Six-Sigma approach within the company, enabling us to improve processes and minimize waste continually. If you choose to outsource product development services, you will receive the best consulting and support services to strengthen your position in the market.
Operational Transparency
All promotional interactions are captured and stored securely in our integrated Customer Relationship Management (CRM), allowing for analysis across more than 128 parameters. This ensures traceability, VoC alignment, and total campaign visibility.
Global Delivery Centers
We use local resources through five global delivery centers. This allows us to capture customer needs and respond to them quickly.
Integrated CRM
We have an integrated CRM that allows us to process customer contact information and personalize follow-up orders. Our support staff also uses the CRM to track the progress of product promotion activities.
Multilingual Language Support
Our operators have multi-lingual proficiency and can communicate with your customers in their lingo. It ensures that you reach a wider audience and get the most out of it.
24/7 SLA-aligned Accessibility
Available round-the-clock, our agents uphold SLA-driven availability and execute call flows optimized for upselling and cross-selling based on your Critical to Quality (CTQ) metrics.
Qualified Team
We have a support team of more than 200 professionals and our comprehensive management experience is now over 100+ man-years. If you choose us as your product promotion partner, you can leverage our expertise and knowledge in the product promotion domain.
Weekly/Monthly Report
Weekly and monthly reports include VoC trends, call outcomes, and gap analyses, enabling you to adjust strategies and improve campaign alignment with KPIs.
Option to Scale-up
If you outsource product promotion services to us, we will offer you the option to scale up We have the resources we need, both in terms of quantity and capitals. This way, you only pay for the services you get without having to spend extra money on infrastructure changes or recruiting new resources.
Industries We Cater to
We deliver a wide range of product and brand promotion services to many industries & verticals. This includes -
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & e-Commerce
Telecommunications
Insurance
Legal
Real Estate
Outsource Product Promotion Services to Flatworld Solution
Flatworld Solutions delivers Lean Six Sigma-aligned product promotion services that optimize campaign ROI and enhance brand engagement. Backed by 22+ years of expertise and five global delivery centers, we help businesses test product reception, increase penetration, and scale outreach without overextending internal resources.
From strategic follow-ups and multilingual support to CRM-integrated reporting, our team of over 200 skilled professionals ensures that your promotional campaigns run seamlessly. We align closely with CTQs, SLAs, and VoC insights to drive measurable business value.
Are you ready to extend your market reach with precise, compliant, and cost-efficient promotional services? Connect with us today to scale your outreach and accelerate growth.
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Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077