Our client is a lead generation company in the insurance industry for Medicare, Life Expenses, and medical-related services. A key aspect of their business involves qualifying customers with Medicare parts A and B and conducting live transfers to their dedicated closers. Additionally, the client serves multiple companies by providing them with valuable leads.
The client faced a critical challenge in effectively managing the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP). These time-sensitive seasons, spanning from October 15 to December 7 for AEP and January for OEP, present an opportunity for consumers to make changes to their Medicare coverage choices. To navigate these periods efficiently, the client sought a solution to meet the following requirements -
The client encountered challenges in meeting their business objectives due to resource limitations. The primary challenges they faced were -
Since the inception of our collaboration in 2021, Flatworld Solutions has provided a consolidated solution to effectively manage the AEP and OEP seasons for the client. Our strategic approach encompassed the following key initiatives -
Our partnership allowed the client to consistently achieve their target headcount per time zone. From a headcount of 40 agents at the beginning of the project, the client's team has flourished, boasting a strong and dedicated team of 160 agents. The client witnessed enhanced business performance and remarkable growth with effective management of the AEP and OEP seasons.
Explore how our solutions can drive significant growth and establish your brand as a leader in the health and wellness industry.
Flatworld Solutions stands as the premier outsourcing partner for businesses across multiple industries. Our expertise in lead generation, customer service, and other essential tasks ensures seamless operations, even during the most challenging seasons. We provide reliable support and a dedicated and skilled workforce to help your business grow.
Experience the advantages of partnering with us- reach out to us today to explore how we can contribute to your business success.PN1365939
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