Flatworld Provided Customer Support Services to a US-based Company

Case Study on Customer Support to US-based Client

The Client

Our client is based in the US and is a leading provider of natural gas, water, and electric submetering products and billing services.

Client's Requirement

The client sought the help of an outsourcing partner capable of providing a customer servicing team to clarify customer doubts both in English and Spanish whilst making concierge calls to the respective team for more critical issues.

Business Challenges

The client wanted highly professional and bilingual agents to be hired within a short timeframe. This was a challenge for them as their resources to hunt talents were limited and underequipped. To us, we had to vet professionals on short notice to ensure the best cultural fit.

FWS' Solution

FWS could shortlist and onboard two customer support agents who are acquainted with the client's requirements in under 5 business days. FWS utilized its global reach to depute a native Spanish speaker from one of its 10 global delivery centers, which improved the client's business.

The Result

The client was thoroughly satisfied with the team's deliverables. They scaled the team size and converted the engagement into an ongoing one.

Outsource Customer Support Services to Flatworld Solutions

Flatworld Solutions is a leading provider of industry-leading customer support services as well as a full spectrum of other call center services to global clients across verticals. Our team of multidimensional call center agents can adapt to different requirements and always go the extra mile to provide the best customer experience whenever you require one. Our agents are well aware of all the latest best practices in the industry and use advanced tools and workflows as leverage to consistently provide exceptional services.

Contact us now if you are interested in leveraging the best customer support services.

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Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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