Flatworld Provided Customer Support Services to A Global Software Company

Case Study on Customer Support to Global Software Company

The Client

The company is one of the premier providers of practice management software solutions for innovative veterinary, medical, research facilities, government, and universities worldwide since 1993.

Client's Requirement

The client was looking for an outsourcing partner who will be able to handle customer queries and can also do a basic walk-through of their software.

Business Challenge

They lacked expertise in customer support and neither did they have plans to hire customer support agents. The expense of hiring professionals exceeded their actual budget.

FWS' Solution

Keeping in mind, the above-mentioned requirement and challenges, FWS was able to shortlist and onboard a customer support representative within 7 business days who was able to produce the desired results right from the very first day.

The Result

The client was extremely pleased with the team and deliverables and hence, increased the team size, renewed the contract, and took this engagement model to an ongoing project.

Outsource Customer Support Services to Flatworld Solutions

At Flatworld, we work in tandem with the client to gather in-depth knowledge of the challenges giving them a headwind. Our understanding of the client helps us weave custom customer support services that provide value through the best contact center strategy. We spent much of our time at the heart of the Call Center industry for the last 17 years and had opportunities to serve in dynamic settings. With better governance, are optimistic about serving in any challenging environment to fix the cruxes using unconventional methods.

If you have the same pressing issues faced by the client in this success story, give us a nudge and we'll get in touch and help you get started.

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