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The Client

The client is a leading Indian Medtech company providing a healthcare platform that connects millions of patients with over a hundred thousand healthcare providers globally. The company strives to help people make the best healthcare decisions.

Client's Requirement

The Client was facing an immense problem in tackling an exponential increase in chat volume due to the new Covid-19 wave. Hence, they were looking for an outsourcing partner to provide them with a chat support team that would efficiently handle this huge volume and deliver consistent CSAT performance.

Client's Challenges

The client wanted the work to begin as soon as possible and also wanted agents that would deliver high customer satisfaction results.

FWS' Solution

FWS was able to shortlist and onboard over 100 customer support agents that were quick to understand the requirements and challenges within just 10 business days. The agents delivered the desired CSAT performance within a week of going live.

The Result

The client is highly satisfied with the quality of the team and the deliverables. They have increased the team size, renewed the contract, and taken this engagement to an ongoing one.

Outsource Chat Support Services to Flatworld Solutions

Flatworld Solutions has been providing professional and reliable chat support services as well as a full spectrum of other call center services to a global and diverse clientele for over 20 years. Our team of call center and chat support agents are thorough professionals that are versatile and proficient in using all the latest tools and technologies in the industry to provide outstanding services. Our experience stands us in good stead to deliver services that make a difference.

Contact us now if you are interested in reliable, professional, and cost-effective chat support services.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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