Billing Query Services

Are you getting plenty of calls with inquiries from your customers regarding details about their billing and credit card statements? Are you falling short of resources to cater to all the requests and meanwhile losing out on customers? Then, it is time to outsource billing query handling services to an experienced inbound call center service provider who will not only help you to cater to these needs but also provide your customers with great client service.

Flatworld Solutions is one such service provider who could be your one-stop-shop for all your billing query and inbound call center needs. Our experienced team of call center agents can help you with resolving the issues of your clients and provide them with the details they need along with great customer experience.

Billing Query Services We Offer

Having been in the call center industry for over 19 years now, we understand the clients' requirements with ease and provide the billing query handling services accordingly. Our team comprises some of the most qualified and talented individuals who have over 100+ man-years of experience. Some of the key query billing services we offer include -

Revenue Assurance Services

Our team of call center agents has the required skills and expertise to provide the following revenue assurance services -
- Conduct audit trails and credit trails
- Facilitate reconciliation and verification process
- Address clarification and ensure FCR
- Ensure all services are charged
Billing Management Services

Our call center team have specialized skills to provide our clients with the following services -
- Support for up-selling activities
- Addressing customer bill inquiries, complaints, and disputes
Receivables Management Services

Having been in the industry for over 19 years now, we have gained enough experience and expertise to understand the client's needs with ease and provide the services accordingly. Key receivable management services include -
- Arranging monitoring payment plans
- FCR to reduce reminder costs
- Follow-up with clients having overdue
- Direct debit process for revenue protection
- Making payments easy through various modes of payment

Call Center Software we use

Industries We Serve

Having been in the call center industry for over a decade now, we have worked with clients from different industries and domains. We understand each client's business requirement and serve them accordingly. Some of the key industries we serve include -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Billing Query Process We Follow

Our Automatic Call Distribution (ACD) system first checks the call priority when then gets routed to the available agent

Our telecom service representative (TSR) then handles the inbound query

Our L1 representatives attempt to provide a timely resolution to the client's query. However, in case the query is unresolved, the call is forwarded to the L2 support

L2 specialist reviews the inputs from L1 representative, and then works with the client to resolve their billing query

Once the query is resolved, as a part of service level evaluation, our agents collect the client's feedback to understand if they are satisfied by the resolution or not

Inputs from inbound callers is converted into KPI for analysis and documentation

Other Services You Can Benefit From

Why Choose Us for Billing Query Services?

Outsourcing billing query services to Flatworld Solutions can give you access to a series of benefits. Some of the key reasons for you to choose us include -

Affordable Billing Query Services

Working with Flatworld Solutions is highly cost-effective and easy. We provide our clients with affordable billing query handling services which will not only save your costs but also help in improving your revenues
Data Security

We take the data security of our clients very seriously. Our organization is an ISO 27001:2013 ISMS certified organization which ensures that all your client and project data is not divulged to any third-party
Best Infrastructure

Great services require the support of state-of-the-art infrastructure. Flatworld Solutions has access to the best infrastructure in terms of world-class office spaces and the latest call center tools and technologies
Error-free Billing Query Services

Working with us you can be assured that our services are of the best quality. We are an ISO 9001:2015 certified organization which ensures that our team delivers only error-free services to our customers
Quick Turnaround Time

We operate through multiple centers spread across the globe. This allows us to deliver quality billing query handling services within a quick turnaround time
Single Point of Contact

When you choose us as your partner and outsource your project to us, we will assign a dedicated project manager. This person will be responsible to keep you updated with every step in the project and will be the single point of contact
24/7 Availability

All our teams including the sales teams, project managers, and the call center agents will be available 24/7 at your service. They will be equipped to answer your queries and resolve any kind of issues that you may have during the project
Experienced Call Center Agents

Our team of call center agents hail from top institutions of the world and have over 100+ man years of experience. They are well-equipped to take care of your needs and deliver the best quality services within a quick time
Easily Scalable Services

Our team of call center agents has the required skills, talent, bandwidth, and resources to easily ramp up the service requirement as and when the client needs it

Client Success Stories

FWS Helped a Leading E-logistic Company with Lead Generation Services

With Flatworld Solutions' expert lead generation support services the client was able to boost the efficiency and conversion ratios in their sales process.

Read the Case Study

FWS Assisted a Printer Services Company with Inbound Call Center Services Support

FWS Assisted a Foremost Printer Services Company with Inbound Call Center Services Support

The client approached Flatworld Solutions to assist them by designing an exclusive BPO platform that will enable them to improve their inbound tech support.

Read the Case Study

Testimonials

I would recommend everyone to use Flatworld Solutions in order to be able to expand their business and deliver the best possible customer support.

Vice President,
Insurance Auto Auction Providers, USA More Testimonials »

Outsource Enquiry Handling Services to Flatworld Solutions

Flatworld Solutions has been a leading billing query handling company and a provider of a host of other inbound call center services. Our team comprises some of the most talented and qualified call center agents and industry veterans who can manage a large number of calls and easily provide your clients with great customer service.

Having been catering to the needs of the call center industry clients and a host of other industry verticals and domains for over 19 years now, we have the required experience to cater to the varying needs of the customer. If you are looking for a cost-effective, reliable, efficient, and quick billing query service provider, then you have come to the right place. Get in touch with us today!