High inbound query volumes and inconsistent resolution standards can degrade customer trust and impact retention. Our Define, Measure, Analyze, Improve, and Control (DMAIC)-driven billing support model reduces variation and ensures faster, accurate resolutions aligned to customer expectations (VoC). Then, it is time to outsource billing query handling services to an experienced inbound call center service provider who will not only help you to cater to these needs but also provide your customers with excellent client service.
Flatworld Solutions is one such service provider who could be your one-stop-shop for all your billing query and inbound call center needs. Our experienced team of call center agents can help you with resolving the issues of your clients and provide them with the details they need along with great customer experience.
Billing Query Services We Offer
Having been in the call center industry for over 20 years now, we understand the clients' requirements with ease and provide the billing query handling services accordingly. Our team comprises some of the most qualified and talented individuals who have over 100+ man-years of experience. Some of the key query billing services we offer include -
Revenue Assurance Services
Our team of call center agents has the required skills and expertise to provide the following revenue assurance services -
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Bilingual answering support trained on standardized operating procedures (SOPs) for global consistency
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Audit trail and credit trail tracking under process governance models
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Reconciliation and verification are executed with control-phase checks to reduce billing anomalies
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Clarification support to ensure high First Call Resolution (FCR) rates
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CTQ-aligned checks to ensure all services are accurately charged and reported
Receivables Management Services
Having been in the industry for over 20 years now, we have gained enough experience and expertise to understand the client's needs with ease and provide the services accordingly. Key receivable management services include -
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Structuring payment plans aligned with customer Customer Value Add (CVA) preferences
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FCR optimization to reduce follow-up costs and Non-Value Added (NVA) reminders
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Systematic follow-ups using VoC-informed escalation scripts
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Direct debit process validation to improve revenue assurance and reduce manual intervention
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Multi-mode payment support designed for frictionless, Poka-Yoke–enabled transactions
Billing Management Services
Our call center team is trained to deliver the following services:
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Proactive up-selling support mapped to billing cycle touchpoints
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Fast and accurate resolution of bill inquiries, disputes, and complaints using DMAIC-based root cause handling
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Complaint resolution tracking with CTQ-based performance metrics
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Escalation handling via SOP-driven call transfers for compliance and audit readiness
Billing Query Process We Follow
Our billing query workflow at Flatworld Solutions is structured under the DMAIC lifecycle:
Define & Route
ACD prioritizes and routes calls.
Measure & Resolve
L1 agents use CTQ-aligned scripts to resolve common queries.
Analyze & Escalate
L2 agents conduct root cause review for unresolved issues.
Improve Feedback Loop
Post-call feedback is analyzed using key performance indicator (KPI) dashboards.
Control & Document
Insights are documented and used to refine SOPs.
Call Center Software we use
Why Choose Us for Billing Query Services?
Outsourcing billing query services to Flatworld Solutions can give you access to a series of benefits. Some of the key reasons for you to choose us include -
Affordable Billing Query Services
Working with Flatworld Solutions is highly cost-effective and easy. We provide our clients with affordable billing query handling services which will not only save your costs but also help in improving your revenues
Data Security
We take the data security of our clients very seriously. Our organization is an ISO/IEC 27001:2022 ISMS certified organization which ensures that all your client and project data is not divulged to any third-party
Best Infrastructure
Great services require the support of state-of-the-art infrastructure. Flatworld Solutions has access to the best infrastructure in terms of world-class office spaces and the latest call center tools and technologies
Error-free Billing Query Services
Our services follow ISO 9001:2015 and Lean Six Sigma quality standards. A recent project reduced documentation errors by 30%, thanks to redesigned workflows and improved CTQ alignment.
Quick Turnaround Time
Global delivery centers allow us to standardize response timelines. We’ve previously achieved a 32.2% cycle time reduction in similar query resolution workflows via Lean process optimization.
Single Point of Contact
When you choose us as your partner and outsource your project to us, we will assign a dedicated project manager. This person will be responsible to keep you updated with every step in the project and will be the single point of contact
24/7 Availability
All our teams including the sales teams, project managers, and the call center agents will be available 24/7 at your service. They will be equipped to answer your queries and resolve any kind of issues that you may have during the project
Experienced Call Center Agents
Our team follows DMAIC-trained protocols, ensuring every agent operates with documented SOPs and feedback-driven improvement tracking.
Easily Scalable Services
Our team of call center agents has the required skills, talent, bandwidth, and resources to easily ramp up the service requirement as and when the client needs it
Additional Services You Can Benefit From
Maximize customer satisfaction and streamline operations with our professional inbound call center services.
Drive your business growth with our outbound call center services. Our experienced agents follow a strategic approach to expand your customer base.
Unlock new opportunities and generate quality leads with our targeted cold calling services. We will help you accelerate your sales pipelines.
Fuel your business growth with our effective B2B lead generation services, where we use proven strategies to identify and engage high-quality prospects.
Industries We Serve
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & e-Commerce
Telecommunications
Insurance
Legal
Real Estate
Outsource Enquiry Handling Services to Flatworld Solutions
Flatworld Solutions has been a leading billing query handling company and a provider of a host of other inbound call center services. Our team comprises some of the most talented and qualified call center agents and industry veterans who can manage a large number of calls and easily provide your clients with great customer service.
Having been catering to the needs of the call center industry clients and a host of other industry verticals and domains for over 20 years now, we have the required experience to cater to the varying needs of the customer. If you are looking for a cost-effective, reliable, efficient, and quick billing query service provider, then you have come to the right place.
Let’s simplify your billing query process with Lean Six Sigma–backed precision. Contact us to explore a CTQ-aligned support model that delivers measurable service improvements.
Get in touch with us today!
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Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077