Video Monitoring Services

Monitor safety and security of your prized assets 24/7 with Flatworld Solutions exceptional video monitoring services that are customized for your specific needs

Are you concerned about the safety and security of properties, resources, and people inside an organization and real estate? Every private and public organization has set up measures to achieve the utmost safety in the vicinity so why stay behind? As per the government norms, the companies should be equipped with few security features like fire alarms, CCTVs, and security personnel.

Setting up a 24/7 human monitoring system as well as hiring and training employees for video surveillance and report any risks will be much more expensive. This is where Flatworld Solutions come in. Outsource video monitoring services to us today! We are pioneers in video monitoring with zero manual errors in reporting threats. With the updated software, tools, and experienced monitors, we can serve your needs.

Video Monitoring Services We Offer

Flatworld Solutions has the expertise of more than a decade in video monitoring. Having worked with different organizations with varying requirements across the globe, Flatworld Solutions have learned that each client is different and have different needs. By analyzing requirements, our services are carefully categorized to ease your effort in selecting the relevant one. The different category services we provide under video monitoring services are as follows -

1. Video Monitoring

   

   Our team will help set-up and perform CCTV video observations at the defined vicinity, whether it is a private or public area. The video monitoring team is well trained to use the camera in a compliant manner which meets legal, ethical, and technical parameters. Any suspicious activities will be reported while preserving the privacy of the public.

2. Controlling the Quality

   

   Our team will check for the quality of video surveillance and breakdown or poorly performing CCTV cameras. They perform periodic and unscheduled quality reviews to ensure top-notch performance. In short, they make sure the surveillance process is always smooth without any interruptions.

3. Documenting the Surveillance

   

   Each event recorded by the CCTV will be saved for future reference. Our team of experts will make sure to record crucial parameters like camera used, area, timestamp, and other significant information gathered by CCTV. This information is much critical in legal disputes and supporting the investigation.

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

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Our Video Monitoring Service - The Process We Follow

With the most up-to-date technology, software, and experts, we understand the need for the right process flow to ensure quality and accuracy in the services we provide. With an experience of more than a decade as a video monitoring service provider, we have set up a unique process flow that could enable us to deliver top-notch services. In brief, our unique process flow goes as below -

 

01. Integration of CCTV and Remote Monitoring Station

The CCTV and alarm system will be synchronized with the remote video monitoring station through the secured internet. The connections can be monitored day-in and day-out or just when they are unattended at an organizational level

 

02. Threat Diagnosis

If there is a fire, infiltration, or suspicious activity, the system will detect the event and raise alarm in the monitoring station

 

03. Investigating the Threat

In response to the alarm, the operator at remote monitoring station will zoom in from different cameras and angles to investigate the alarm trigger

 

04. Taking Necessary Action

In case of any suspicious activity or fire accident, the remote monitor will quickly inform the principal correspondent from the client's site to take further action

Other Services You Can Benefit From

Why Outsource Human Video Monitoring Services to Flatworld Solutions?

As a video monitoring service providing company, we are continuously serving our clients lying in different time zones for over a decade. Analyzing the past experience with our clients, we have made our services more reliable with a lot of added advantages. These advantages add more value to the services we deliver and gives us a competitive edge -

• ISO Certified Video Monitoring Services Provider

  Flatworld Solutions is an ISO 9001:2015 certified video monitoring services provider that has served clients around the world. Our video monitoring services will ensure that no details are missed.

• Data Security

  We give the highest importance to the confidentiality of our client's data. All data transfer between clients and us is channeled through a secured FTP. Also, being an ISO 27001:2013 certified organization, all our employees, consultants, and partners have signed Non-Disclosure Agreements (NDA) and agreed to the terms of confidentiality. So, there is 0% of the data breach at FWS.

• Quality and Accuracy

  At Flatworld Solutions, our motto is delivering accurate and high-quality video monitoring services to add value to our client's business. Our QA team boasts of experts with more than a decade of experience to ensure top-notch quality and efficiency.

• Flexible Pricing

  We understand that each client and their requirements are unique. So, we quote all our prices based on the needs rather than quoting them on a package basis. This saves a lot of money for our clients, and they only pay for the work done by us.

• Dedicated Team

  When a team is working on multiple projects, team efficiency and productivity will always take a toll along with quality and accuracy at work. At Flatworld Solutions, we make sure that our team is not mapped to more than one project at a time. This will enable a quick turnaround while quality remains unaffected.

• World-class Infrastructure

  We also have a world-class infrastructure to support both experienced professionals and a unique process to deliver top-notch services. At Flatworld Solutions, we are equipped with state-of-the-art architecture to ensure timely delivery of our services while maintaining quality and accuracy.

• SPOC

  We provide a dedicated contact point to expedite your communication or service requests. If you need immediate support, you can skip the queue and reach the SPOC through a hotline to get personalized support.

• Quick Turnaround Time

  The combination of world-class infrastructure, a unique process in place, and expert professionals to handle a project at each stage will always drive us to deliver effective video monitoring service within the shortest turnaround time.

• 24/7 Customer Support

  At Flatworld Solutions, we firmly believe that delivering a project is not the end of our video monitoring services. It is completed when we support, respond, and resolve each of our client's query on time. Since we have clients from different time zones across the globe, we are equipped with 24/7 support to ensure the best possible services.

• High Scalability

  With more than a thousand employees, consultant and partners working hand in hand, we are always ready to scale up our services to larger scales, when you outsource human monitoring of videos to Flatworld Solutions

Client Success Stories

Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Monitoring services were provided to a Singaporean client. We monitored video content recorded from a live stream in the backstage.

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Provided Call Quality Monitoring Services to an AI Platform Provider

An AI platform provider was provided with call monitoring support. The client could achieve their business goals with our affordable service in a quick TAT.

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Outsource Video Monitoring Services to Flatworld Solutions

Is it challenging to monitor live video surveillance for your organization? Does monitoring the CCTV live videos take away most of your time? Are you hassled by malfunctioning CCTV that is threatening your organization's security? Well! Qualm not! Flatworld Solutions video monitoring solutions are helping clients with video monitoring, quality control, documenting and reporting live video surveillance from a decade or so. FWS has evolved day by day, through the experience, to become one of the most preferred partners when it comes to video monitoring services. When you outsource your live video monitoring services to Flatworld Solutions, you are sure to never regret the decision you made.

Contact us now to speak with your dedicated team managers.