The client we served is a leading publisher of cybersecurity magazines. Formed by passionate information security professionals, the publisher aims to share real-world stories and cutting-edge insights and award the best products, services, and ideas in the IT industry.
The client was looking for a vendor to help them reach out to cybersecurity companies across the world via cold calling, gauge interest in the decision-makers, and schedule appointments for the client for further discussion on their value-added services.
The main challenge was to recruit the right candidate and provide training within a short period.
Keeping the above-mentioned requirement in mind, FWS was able to shortlist and onboard an agent from its delivery center in the Philippines within 10 business days who was able to produce results right from the first week.
The client was content with the agent and deliverables and, hence, expanded the current team to 2 full-time agents. Besides this, the client referred our services to his connections in the same industry and as a result, we are currently catering to 2 more companies that were referred. The client has also renewed the existing contract and converted this into an ongoing engagement.
Flatworld Solutions is a leading provider of cold calling services, as well as a comprehensive range of call center services, including inbound and outbound call center services. Our team of call center professionals is carefully chosen and given thorough training to enable them to perform right from day one. Our agents are highly experienced and committed to helping their clients succeed.
Contact us now to discuss your call center requirement and we will be glad to help.
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