Case Study on Outstanding Lead Generation Services to a US-based Client

Flatworld Solutions Provided Outstanding Lead Generation Services to a US-based Client

The Client

Headquartered in New York, the client is a marketing company that provides qualified leads to insurance providers. They have been a long-standing client of Flatworld Solutions. They wanted to ramp up their services, which led to a renewed partnership with us.

Client Requirement

The client approached us for lead generation services to offer better service to its customers. Their extended team already comprises 50 agents from Flatworld, Philippines. They wanted to add more call center agents to their team but from a different center.

The Challenges

To ensure better operational efficiency, the client was not particularly inclined on hiring all their agents at the same center. In most cases, transitioning from one delivery center to another could lead to glitches and unnecessary downtimes. But that was not the case with us, thanks to our streamlined workflows, effective coordination, and top-notch office infrastructure.

Our Solution

The client wanted to leverage the classic perks of outsourcing: business flexibility and rapid scalability. So, we decided to kick-start the project with a pilot team of 10 call center agents. We agreed to ramp up based on the spikes in the client’s seasonal requirements.

Our Strategic Approach

We wanted to make the transition as smooth as possible from the client. We onboarded 10 highly experienced agents to decrease the hiring turnover and flatten the learning curve. We decided on the number of agents required for each season in advance and expedited the hiring based on the timelines. Also, we allocated experienced sales coaches for effective performance management.

Skillsets We Leveraged

  • Aggressive hiring timelines
  • Excellent coordination
  • Quality sales transfers
  • Cost-effective talent pool
  • Rapid scalability during peak seasons

Technologies Used for This Project

Zendesk & Magento

The Outcome

We helped the client reduce operational costs to a great extent. Our services bore tremendous business impact and helped increase the overall lead conversion. The client was beyond happy with our services. Over the course of the project, the client increased the number of agents from the initial 10 to a whopping 26!

Outsource Lead Generation Services to Flatworld Solutions

Take the guesswork out of lead generation and help your client put their business on the fast track to success. With dedicated account managers at your disposal, we streamline communication, strategizing, and campaign execution to ensure a seamless and efficient process. The distinctive sales experience of our call center agents allows us to tailor a custom lead strategy that aligns perfectly with your client’s business, industry, and target audience, resulting in more effective and targeted marketing efforts.

Experience the advantages of partnering with us- reach out to us today to explore how we can contribute to your business success.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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