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Call center industry is one of the most powerful sectors, which contributes majorly to the economies of Asian countries like India, Philippines, Malaysia, and China. As per the report published by a leading group, total spend of call center operations stands at approx. USD 350 billion. Even the call center outsourcing market has seen a steady growth over the last 5 years, and accounts to USD 75 billion currently.
Though these numbers portray a rosy picture for the call center industry, there are couple of challenges that the top management has to face on a day-to-day basis. Considering the fact that call centers are the world's toughest work environments, this is not surprising! Handling irate customers, dealing with crazy work timings and schedules, sustaining on the shoestring budgets and ensuring highest levels of customer satisfaction are just some of the challenges faced by the top management.
There are umpteen challenges faced by the call center industry. Here is a list of some of the major challenges that the call center managers have to face frequently:
The call center industry has been repeatedly written off by some critics, yet it has not only survived, but grew tremendously over the last decade despite several hurdles and provided jobs to billions of youth globally, and continues to do so! Slowly, but surely, we have come to accept global call center industry as an unavoidable part of the modern business environment. Today, almost all big businesses avail call center solutions, and the revenue generated by the industry is at an all-time high.
Many smart organizations today choose to overcome typical call center challenges by outsourcing their call center services to a reliable service provider, which helps them bypass all infrastructural and administrative hassles while curtailing costs.
You may be interested in reading an article on the benefits of call center outsourcing to India.
Flatworld Solutions has been providing call center services for over 11 years, and knows how to overcome the call center challenges and provide the best cost-effective solution. We hire native multi-lingual call center agents to deliver the best services and build long-term relationships with customers. Additionally, we have set up multiple delivery centers across the globe which allows us to work in different time zones and even out any regional challenges and ensure quick response time.
If you are looking for hassle free call center services, feel free to get in touch with us.
Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.
Read Case Studies to find out how we helped our clients with Call Center Services.
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