Answering Services

Answering Services

Bridge the gap between customer expectations and your current customer support. Get access to trained agents, industry-specific expertise, and customizable scripts with our Answering Services

For any business, providing exceptional customer service is critical for maintaining a loyal customer base. However, multiple factors make this crucial task difficult. Excellent customer service can get resource-intensive and challenging to balance when the business focuses on running its operations and keeping overheads low. A lack of resources for customer support can lead to unanswered calls or long wait times, severely impacting customer satisfaction. This is where experienced answering service providers like us can help.

By leveraging our assistance, leading businesses across multiple industries have streamlined their answering service and other customer care requirements. Our comprehensive services have helped them bridge the gap between their expectations and current customer support. We understand that every business has specific requirements, and we offer a wide range of custom services that address specific needs. Our highly trained agents can handle specialized call requirements - and ensure that your customer calls are answered promptly and professionally.

Our Answering Service Solutions

We have the experience and expertise as a call center service provider to cater to the diverse answering service needs of businesses across multiple verticals. Our agents have specialized training that enables them to handle calls from specific industries, including legal, medical, financial, and more. Our wide range of services includes -

  1. Medical Answering Services

    Medical Answering Services

    We specialize in providing tailored solutions for medical practices and clinics, helping them manage appointments, prescription refills, emergency medical situations, and more.

  2. Phone Answering Services

    Phone Answering Services

    As a part of our comprehensive phone answering service, our experienced agents can assist businesses by taking incoming calls, providing information, and relaying messages.

  3. Real Estate Answering Services

    Real Estate Answering Services

    Leverage the experience of real estate call experts to ensure round-the-clock availability for monitoring channels and taking phone calls.

  4. Legal Answering Services

    Legal Answering Services

    We offer specialized services that can help law firms and other legal businesses effectively handle calls and provide excellent customer service.

  5. After-Hours Answering Services

    After-Hours Answering Services

    Certain businesses need to provide support to their customers outside of business hours. We can help them handle after-hours incoming calls for uninterrupted support.

  6. Business Answering Services

    Business Answering Services

    We offer comprehensive solutions to businesses for managing high call volumes, which include responding to inquiries, taking orders, and directing calls.

  7. Virtual Answering Services

    Virtual Answering Services

    We offer virtual solutions to businesses with a remote workforce or with offices scattered across multiple places. We help them address their call requirements without needing a physical office.

  8. Live Answering Services

    Live Answering Services

    Our services help businesses that need to provide support to their customers. Our real-time responses to incoming calls help the business streamline its customer support process.

  9. 24-Hour Answering Services

    24-Hour Answering Services

    Our 24-hour answering solutions are ideal for businesses that always need to be on call. We provide round-the-clock responses for constant support for their customers.

  10. Taxi Call Answering Services

    Taxi Call Answering Services

    Since we can handle incoming calls professionally and effectively, taxi companies that need to manage high call volumes and bookings can make use of our services.

  11. Virtual Receptionist Services

    Virtual Receptionist Services

    Our virtual receptionist services allow businesses to provide a personalized experience to their customers without needing a physical receptionist.

  12. Automated Answering Services

    Automated Answering Services

    Our automated answering solutions, which use an automated system to answer calls, are available to businesses that need to handle a high volume of calls while reducing overheads.

  13. Physician Answering Services

    Physician Answering Services

    Our services help physicians manage appointments, emergencies, and other medical inquiries in a professional and efficient manner.

  • Bilingual Answering Services
  • Dental Answering Services
  • Healthcare Answering Services
  • 800 Number Answering Services
  • Emergency Answering Services
  • AI Answering Services
  • Inbound Answering Services
  • IT Answering Services
  • Email Answering Services

Process Flow for Professional Answering Service

We leverage streamlined processes to create custom solutions for our clients. Our process flow consists of the following steps -


01. Recognizing Your Requirements

We will have an in-depth discussion with you about your needs


02. Strategy Development

While developing a strategy, we will consider your company, call volume, and current challenges


03. Implementation of Custom Solution

We will implement a customized solution for you based on your needs and budget


04. Final Configuration

We will configure your call scripts, call forwarding, and other customized needs


05. Additional Assistance

We will assist throughout the process and ensure any issues or grievances are addressed as soon as possible

Industries We Serve

Real Estate
Financial Services
Marketing and Advertising
Home Services
Non-profit Organizations
and Logistics
IT and Technology
and Engineering
Event Planning
and Management
Beauty and Wellness

Why Choose Us as Your Answering Service Company

We understand that answering service requirements can vary from business to business, and we strive to address different business needs. When you partner with us, your business gets to benefit from -

  • Data Security

    As an ISO/IEC 27001:2022 ISMS accredited service provider, we follow security compliances to ensure your data's safety. We also sign an NDA for the confidential management of your information.

  • High-Quality Services

    Our services offer 100% quality assurance. We can help you bridge the gap between the expectations of your customers and the support you provide.

  • Short Turnaround Times

    We strive to provide fast and prompt services to ensure that your customers' requirements are addressed in real-time. We craft our solutions and deliver them to you within a short time.

  • Scalability

    Since business requirements can change over time, we offer the flexibility to scale up or down according to your needs at any time.

  • Single Point of Contact

    For seamless communication, you will have a single point of contact with us through a project manager. The project manager will see to your requirements and provide regular updates regarding the status of your project.

  • Modern Infrastructure

    Our advanced infrastructure possesses the bandwidth to handle project requirements of every size. We leverage high-end software, hardware, and security to provide top-notch services to our clients.

  • Round-the-Clock Availability

    Our multiple data centers across the world allow us to remain operational 24/7. We provide round-the-clock support to our clients for prompt resolution of issues.

  • Affordable Pricing Options

    We offer flexible pricing options that allow you to choose the pricing structure that fits your needs and budget.

Additional Services You Can Benefit From

Contact Center Services

Ensure customer service that exceeds expectations and boost business development by leveraging our contact center services.

Inbound Call Center Services

Our professionals provide the best services for inbound call requirements, including real-time tech support, query resolution, and more.

Outbound Call Center Services

Boost customer engagement and ensure higher revenue by leveraging our international-quality outbound call center services.

Telemarketing Services

Hire our telemarketing agents with multi-language proficiency to increase brand awareness and get potential opportunities for business growth.

Virtual Assistant Services

Our virtual assistant services help increase your sales by assisting with upselling and cross-selling. We help you save on costs and increase productivity.

Lead Generation Services

Generate a steady stream of leads in every cycle. Leverage our lead generation strategies to ensure the success of your business campaigns and maximize your ROI.

Customer Support Services

Handle your customer concerns with round-the-clock support. Expand your capacity and juggle multiple support requests with our support services.

Technical Support Call Center Services

Our broad spectrum of technical support and help desk services can help you achieve measurable and total customer satisfaction for your business.

Client Success Stories

FWS Provided Chat Support Services to a Blockchain Company

We Provided Chat Support Services to a Blockchain Company

A leading Blockchain company was looking for an efficient and reliable chat support service provider. Our team helped the client with prompt and effective services.

Read more
FWS Provided Customer Support Services to a US-based Company

We Provided Customer Support Services to a US-based Company

A US-based company hired our customer support services to clarify customer doubts and handle direct calls from customers to address critical issues. We provided highly effective and professional services and avoided a burnout scenario from unfolding.

Read more


I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Outsource Answering Service Requirements to Us

For the past 20 years, we have helped leading companies across multiple industries address answering service and call center support requirements. Our comprehensive services have helped them provide high-quality support and improve customer satisfaction. With outsourced answering service, you get to benefit from -

  • Trained and experienced agents
  • Consistent support quality
  • Industry-specific expertise
  • Customizable scripts and protocols

Ensure every customer call is answered promptly and professionally by reaching out to us today!

Contact Us


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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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