Frequently Asked Questions on Outsourcing

Do you want to start outsourcing your business processes but are your doubts about outsourcing holding you back? Don't let your doubts hold you back. Read these frequently asked questions on outsourcing and start outsourcing today.

1. What is Flatworld Solutions all about?

Flatworld Solutions is a pioneer in outsourcing and has been providing technology-driven outsourcing solutions to global companies since the year 2002. Flatworld Solutions is located in the silicon valley of India, Bangalore. When you outsource to Flatworld Solutions you can be assured of risk-free outsourcing. Several global customers have chosen to partner with us because apart from providing services we strive to meet the business targets of our customers.

2. What are the services that Flatworld Solutions offers?

• Call Center Services
• Data Entry Services
• Engineering Services
• Healthcare BPO
• Finance and Accounting Services
• Software Development
• Photo Editing Services
• Transcription Services
• Creative Design
• Research and Analysis Services
• Web Analytics Services
• Customs Brokerage Services
• Translation Services
• Logistics Services
• Mortgage Support Services
• Legal Process Outsourcing Services
• IT Staffing Services
• REO Support
• Additional Services

3. How will my project be handled if I outsource to Flatworld Solutions?

When you outsource to flatworld solutions you can be assured of the success of your project.

1. Trial of the service: When you first outsource to us, we will start a trial period that will minimize your outsourcing risks. After the completion of the trial, you can evaluate our performance and decide if you want to outsource your entire project to Flatworld Solutions.

2. Project transition: In this phase, we will implement a "Process knowledge transfer methodology" that will ensure the seamless transition of your project to our organization. Our efficient project transition minimizes the risks in outsourcing.

3. Project management: During the project and till its completion you will have a single point of contact that will be responsible to communicate to you and manage every phase of the project. Our efficient project management skills have made us a favorite among global companies.

4. Customer relationship: When you outsource to Flatworld Solutions you can be assured of the very best in customer relationship management. During the course of the project, we will take feedback from you on a regular basis and implement the same in your project.

4. Are your services cost-effective?

Yes. When you outsource to Flatworld Solutions you be assured of saving more than 40-50% of your operating costs. Although we provide our customers with cost-competitive services, we do not compromise on quality. Outsource now and get access to quality solutions while cutting down costs.

5. What is your TAT?

If you want your services to be delivered within a fast turnaround time, then you have come to the right place. One of the benefits that we offer our customers is our quick TAT. Outsource to Flatworld Solutions and get the advantage of your services being delivered ahead of schedule.

6. What are the qualifications that your employees hold?

At Flatworld Solutions, we only recruit people who are graduates. All our employees hold either graduate or post-graduate degrees. For skilled services like research and analytics, we recruit people who hold master degrees in engineering, statistics, English literature, research, finance and communication. We hire only qualified and experienced professionals to ensure that we provide our customers with quality solutions.

7. How about security at Flatworld Solutions?

If security and privacy issues are stopping you from outsourcing, you can go ahead and start outsourcing to Flatworld Solutions as we ensure security, privacy & confidentiality at every level of the outsourcing process. We employ the very best in security measures to assure our customers that their confidential data will be kept completely secure.

The following is a list of some of the security measures that we adopt at Flatworld Solutions.

• We sign a non-disclosure agreement with the client and a non-disclosure bond with our employees at the start of every project
• We have firewalls/VPN (Virtual Private Network) for inbound and outbound security
• All our systems do not have external storage devices (Floppy/CD drives/USB ports)
• All our systems and e-mails are password protected
• Our cabinets are fire-proof and we use an offsite storage facility to store documents
• We have 'anti-virus' software implemented at both server and client level
• Only our bona fide employees are allowed access into our buildings through a badge access system. We also have armed security on a 24x7x365 days basis
• We have surveillance cameras installed throughout our premises

8. Do you have the adequate infrastructure and technology to support my business processes?

Yes. We use the very best and the latest in software, technology and infrastructure. By outsourcing you can save on investing on expensive software and technology as we use the very best in both. All our office have best-of-breed infrastructure.

9. Do you sign non-disclosure agreements and SLAs?

Yes. We sign non-disclosure agreements and service level agreements for every customer who outsources to Flatworld Solutions. Outsource to Flatworld and experience worry-free outsourcing.

10. If I outsource to Flatworld, how will I be paying you?

You can pay us either by check or by wire transfer. If you would like to make payments by any other mode, then you can contact one of our sales executives.

11. How do I sign-off a contract or work order?

You will have to fill in details in a given format and fax us a signed copy. Apart from this, you can also send us your work order as an email attachment.

12. I want to outsource to Flatworld Solutions. What should I do?

Just fill in our contact form, with the services that you require and details regarding your project and we will contact you shortly to take the outsourcing relationship to the next level.