Flatworld Provided Chat Support Services to a Leading UK-based Firm

Case Study on Chat Support Services to a UK-based Firm

The Client

The client is one of the most well-known packers and movers company based in the United Kingdom. They operate through several divisions spread across the city of London. They cater to almost all kinds of movement service requests at an affordable cost.

Client's Requirement

The client was looking for a partner who could help them handle the chat requests on their website promptly and accurately. They also wanted someone who could support chat as well as coordinate with the service teams to get the customer requests fulfilled. Another add-on request from the client was to help them with new business acquisitions.

Business Challenges

Our team at Flatworld Solutions had to face a few challenges while implementing the chat support project for the client. Some of the major challenges we faced were -

  • The client wanted our team to hire highly experienced and talented resources who could understand their requirements and provide them with customized chat support services.
  • The client wanted us to constantly interact with the customer, understand their requirements, and work with the service team to get the tasks executed.

Our Solution

Keeping in mind the client's requirements and challenges, our team at FWS created a streamlined plan for the client. We started the project from our Indian delivery center and by seeing the progress in the project, the client wanted us to set up a team of 15 resources from our Davao delivery center.

We also had a team of 10 callers who were constantly working on onboarding new clients for the business.

The Results

The customer was delighted to see the quality of the results delivered by our team. Our team was able to provide the client with accurate chat support services for their website. Our team of callers were able to generate top-quality leads for the client and helped them grow their business in the country. They were not only delighted to see the quality of the results but also the cost-effectiveness of the entire project.

Outsource Chat Support Services to Flatworld Solutions

Flatworld Solutions is one of the leading providers of chat support services and a gamut of other call center services to clients. We leverage the latest tools and technologies while delivering the best quality chat support and lead generation services. We have some of the most experienced and skilled chat support specialists on board who can cater to all your business needs in a hassle-free manner.

If you are looking for a reliable and cost-effective chat support service provider, then your search ends here. Get in touch with us today!

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