Flatworld Provided Customer Support to a US-based Luxury Goods Company

Case Study on Customer Support to a US-based Company

The Client

The client is a leading US-based luxury goods company that designs, manufactures, and markets fashion watches for men, women, and kids. They also deal with national and international sales at leading national chains and department and specialty stores. Their offerings consist of select licensed brands, celebrity designers, and private labels.

Client's Requirement

The client was looking for an outsourcing partner to help them with a customer support team who would help aged customers with their smartwatch issues.

Client's Challenges

The client had a tight timeframe and we also had to quickly source the right agents who could deliver right from day one.

FWS' Solution

FWS was able to shortlist and onboard a team of customer support representatives within a quick time of only 5 business days. The agents we chose quickly grasped the job responsibilities and delivered above the client's expectations.

The Result

The client is highly pleased with the quality of the team and the deliverables and has converted this engagement into an ongoing one.

Outsource Customer Support to Flatworld Solutions

Flatworld Solutions has been providing reliable, professional, and secure customer support services as well as a full range of other call center services to a global clientele from across industries for over 19 years. Our customer support team is comprised of thorough professionals who are versatile and proficient in the use of the latest tools and technologies to provide outstanding services. We are committed to providing the best services in the industry and helping our clients provide the most effective and robust experience to their customers.