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About Flatworld Solutions

Jacob William, President and Group CEO

Flatworld Solutions (FWS) is a global corporation offering solutions in IT, Business Consulting and Outsourcing Services. Founded in 2002 and incorporated in 2006 with the single-minded purpose of using technology to equip and enable businesses build efficiency, negate global distances, save time and increase bottom lines worldwide, Flatworld has earned it stripes with a decade of satisfying experiences. Over 9000 customers and millions of dollars in increased client revenue, over 2000 efficient and enabled employees with a solution centric leadership all tell the story - A story of expanding possibilities.

Flatworld operates across geographies, with sales and delivery centers in India, Philippines, US, and UK. These offices provide strategic support and placement of personnel for customer enhancing solutions. Flatworld India is an ISO 9001-2008 accredited delivery provider that meets stringent global quality standards in all its service offerings.

Our Vision

Flatworld Solutions will be a partner of choice by providing value to enable our customer's long-term sustainable growth.

Our Mission

Flatworld is committed to providing ongoing value to our customers. We leverage technology and implement best practices, to provide a range of high quality and cost-efficient Information Technology Solutions, from global locations enabling customers achieve their business goals.

Corporate History

Origin
Early Formative Years
The Growth Trajectory
Origin

The idea behind company formation originated in the mid-90s to Jacob William (Group President and CEO, Flatworld) while on a visit to Mega Shopping Centers in US and Europe, which offered things as diverse as baby clothes and dog food in the same shop. The convenience of driving to a single location and doing business formed the foundation for multiple services idea behind Flatworld Solutions.

Early Formative Years

Flatworld Solutions started its operations in 2002, by offering 'Data Processing Solutions'. Later, Data Entry customers demanded to be provided with customer service, which led to the launch of 'Call Center Operations', as the second service. Further down the line, 'Finance and Accounting Services' was added to the line of services as existing clients for Data Entry and Customer Services wanted Flatworld to handle their account books as well. All initial service expansions were customer driven.

The Growth Trajectory

As the markets progressed, Flatworld Solutions added Specialized Solutions like Healthcare, Finance and Accounting Services, Creative Services, Data Entry Services, Engineering Services, Research and Analytics, etc. to its list of existing services.

Today, Flatworld Solutions and its associate companies have more than 2000 employees working across global delivery centers catering to the business needs of over 9000 customers across 46 countries.


Company Overview

Global Delivery Offices

Our delivery model features an inclusive strategy: by choosing low-cost cities around the world and mapping their labor potential and business environment, we can satisfy the qualitative requirements of our global customers at the best possible prices. We have strategically positioned our delivery centers across the globe - in Asia, South America and Africa - to provide consistent, quality service to our customers, with redundancies in place to ensure continuity of business and the ability to handle spikes in workload and seasonal fluctuations.

Our workforce comprises a variety of skilled individuals with extensive domain knowledge, from design graduates to postgraduate engineers to business managers. Our customers reap the benefits of our 99% success rate in project handling. Flatworld teams offer plug-and-play benefits with mitigated risk, accountability, transparency and a single point of contact. Our global delivery centers are located in:

  • India
  • Philippines
  • Kenya
  • Bolivia
  • Columbia

State-of-the-art Infrastructure

In addition to our skilled workforce, we are ably supported by state-of-the-art-infrastructure and highly advanced & secure VPN technology in our efforts to exceed client expectations.

Our Key Differentiators

With a combined experience of over 50 years in the global IT industry, we have the expertise and the know-how to provide tailor-made solutions to enterprises worldwide. Our services start with understanding customer requirements, documenting customer processes, evaluating customer goals and developing a customized training program for customer-specific processes. We then transition specific processes to global locations without dropping the ball, establishing quality metrics, tracking performance and reporting progress-resulting in excellent customer service and satisfaction levels that create loyalty and enhance your brand.

Here is a list of our strengths that differentiate us from our counterparts:

  • Fast project turnaround time
  • Substantial cost savings
  • Strict adherence to International quality standards
  • Expertise in executing customized project requirements to perfection (short-term as well as long-term)
  • Significant increase in business revenue and productivity
  • A dedicated Project Management, Transitions and Customer Engagement team available 24 hours a day
  • Experience in serving global customers for over 10 years
  • Vast domain knowledge and outsourcing expertise across multiple domains
  • Guaranteed continuity using robust retention and resource planning mechanisms
  • Presence of multi-lingual and multi-specialty team with excellent communication skills
  • Strategic delivery locations to exploit the latest technology to its full potential

Leadership & Social Responsibility

Management Team

  • Jacob William - President & Group CEO
  • David Antony - CEO, Business Solutions
  • Anand Mathew - CEO, Global Shared Services
  • Kevin Saboo - CEO, Mortgage Services

Certifications

  • ISO 9001:2008 certification
  • HIPAA Compliance
  • RDBMA Corporate Partner

CSR Initiatives

  • Prison Fellowship of India (PFI)
  • Home of Hope
  • Tree Plantation Drive

World Is Getting Flatter. Join the Bandwagon!

Working with Flatworld Solutions allows you to open the door to a wide range of specialized services across diverse industries and verticals. What's more, we bring over 10 years of experience to the table, saving you precious time in assessing vendor capabilities, negotiating contracts and sorting out legal, compliance and SLA issues. We strongly abide by our core values of integrity, teamwork and excellence to develop enduring partnerships that withstand the test of time.

Welcome to the World of Possibilities, the World of Flatworld Solutions..