Are you finding it difficult to gather quality leads for your e-commerce organization? Is it becoming hard to hire professional lead generation experts and set up the required infrastructure and resources? Then, it is time to outsource e-commerce lead generation services to an experienced and skilled lead generation service provider. Outsourcing not only improves cost-efficiency but also frees up time to focus on core service delivery and customer experience.

At Flatworld Solutions, we deliver agile and customized lean six sigma driven e-commerce lead generation services with rapid deployment capabilities. Our trained lead generation specialists consistently deliver high-conversion leads that strengthen your pipeline and drive revenue growth.

e-commerce Lead Generation Services We Offer

With over a decade of experience, we understand the Critical to Quality (CTQs) that drive conversions for e-commerce businesses and deliver lead generation services tailored to your growth goals. Some of the key e-commerce lead generation solutions we offer include -

B2B e-Commerce Lead Generation

We understand how difficult it is to get B2B leads for your e-commerce company, especially if you are new to the industry and just starting off. Our trained B2B lead generation agents utilize Customer Relationship Management (CRM) tools and Voice of the Customer (VoC) analysis to deliver high-quality leads, foster relationship-building, and enhance your conversion potential.

Appointment Setting for e-Commerce

Appointment setting is one of the key roles that need to be handled with care by any e-commerce organization. Our skilled appointment-setting team ensures Service Level Agreement (SLA)-driven follow-ups and timely scheduling with verified decision-makers. We can help you book appointments with key decision makers of companies with whom you will be able to discuss your business further.

Cold Calling for e-Commerce

We have helped e-commerce clients across the globe with quality cold calling services with a high efficiency level. Our agents effectively engage warm or dormant leads from your existing database, boosting conversion rates and Return on Investment (ROI). Our cold calling services can help you boost the number of leads for your business and multiply your revenue multifold.

Call Center Software we use

Our e-commerce Lead Generation Process

We believe in providing high-quality lead generation services to our clients within a quick time. This is only possible when a systematic and streamlined lead generation process is in place. Our streamlined e-commerce lead generation process includes the following CTQ-aligned phases:

Analysis

In the first step, we talk to the client and understand the exact requirements. We assess your existing lead generation strategy to identify VoC insights and improvement areas across touchpoints.

Project Planning

Once we have a thorough understanding of the client's requirements and business type, we devise a plan to execute the process and assign a dedicated team for the same

Generation of Leads

We deploy a combination of outbound strategies, validated prospect databases, and CRM integrations to deliver qualified leads in alignment with your campaign Key Performance Indicators (KPIs).

Delivery

Before delivery, all leads are validated through multi-touch follow-ups, scored for readiness, and presented in structured formats to maximize conversion potential and minimize sales effort.

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Why Choose FWS for e-commerce Lead Generation?

Flatworld Solutions' team of call center agents is trained to handle clients from different parts of the world, in multiple languages, and with people from different cultures. We apply customers’ voices and insights to tailor communication styles that resonate with regional preferences and decision-making behaviors. Some of the key reasons for you to choose us include -

Affordable Pricing Options

Our cost-effective, customizable pricing models ensure that you pay only for the qualified leads or services you use, maximizing ROI without overextending your budget.

Information Security

We are an ISO/IEC 27001:2022 Information Security Management System (ISMS)-certified organization, ensuring that all your legal, financial, and customer data is completely secure with us.

State-of-the-art Infrastructure

Our infrastructure comprises Tier-1 data networks, cloud-based customer relationship management systems, and resilient connectivity, enabling continuous lead generation with zero downtime.

Talented Lead Generation Experts

Our team of seasoned lead generation specialists undergoes continuous training aligned with Lean Six Sigma principles to enhance persuasion, objection handling, and lead qualification accuracy.

Ease of Scalability

We have the required resources, tools, and bandwidth to easily scale up as per the client requirements as and when required

Quick Turnaround

We can deliver high-quality services within a quick turnaround time through our multiple delivery centers spread across time zones

Single Point of Contact

We will assign a dedicated manager who will be the single point of contact for all your queries and will keep you updated about the project status at all times

24/7 Availability

Our sales teams, call center agents, and project managers are always available to solve your issues and address your queries via email or phone

High-quality Leads

As an ISO-certified partner, we deliver high-intent, thoroughly vetted leads that meet strict CTQ metrics for buyer relevance, responsiveness, and readiness to convert.

Client Success Stories

FWS Provided Lead Generation Services to a US-based e-logistics Company

A US-based e-logistics company wanted to enhance sales conversion ratio & approached FWS to handle similar projects in the past. Our lead generation strategy helped the client generate higher ROI.

Client Testimonials

I would recommend everyone to use Flatworld Solutions in order to be able to expand their business and deliver the best possible customer support.

Vice President, Insurance Auto Auction Providers, USA

More Testimonials

Outsource e-commerce Lead Generation Services to Flatworld Solutions

Flatworld Solutions is a trusted provider of e-commerce lead generation and a wide range of outbound call center services for global businesses. Our trained lead generation specialists excel in persuasive outreach, Voice of the Customer (VoC) interpretation, and sales enablement to convert interest into measurable results—across multiple languages and markets.

With 20+ years of industry experience, we craft tailored lead generation campaigns aligned with your Critical to Quality (CTQ) benchmarks across both B2B and B2C verticals. If you're looking for a scalable, Lean Six Sigma–driven e-commerce lead generation partner, we offer performance, ROI, and accountability at every step.