CALL CENTER SERVICES Reach out to your target audience in a way they prefer – inbound, outbound, telemarketing, email marketing or chat support
ENGINEERING SERVICES Leverage our engineering expertise across multiple domains – Mechanical, Electrical, Architectural, Civil, and Structural at competitive rates
SOFTWARE DEVELOPMENT Get customized desktop, web, and mobile apps and software application developed for your enterprise, e-Learning or corporate IT training needs
FINANCE & ACCOUNTING Keep your finance and accounting books spick and span with reliable bookkeeping, tax processing, invoice, and cash flow processing services
MORTGAGE SERVICES Best-in-class mortgage support solutions to assist mortgage bankers, brokers, and lenders meet their business goals with 100% data confidentiality
HEALTHCARE BPO Reduce operational costs by ensuring superior service quality in medical billing & coding, pharmacy, transcription, & teleradiology, etc.
CREATIVE SERVICES Make your business visually appealing with enticing videos, animations, designs & artwork and advertise it to a larger audience
DATA SERVICES Ensure high levels of accuracy in data entry, data conversion, data processing, data extraction, data indexing, and data analytics services
INSURANCE BPO SERVICES World-class, timely, and cost-effective insurance support to assist insurance carriers and agencies to meet their business goals with 100% data confidentiality
PHOTO
EDITING Get your images enhanced, airbrushed, restored, processed, manipulated, clipped, color corrected or stitched to perfection
DATA
SCIENCE Harness the potential of data science, machine learning, predictive analytics, and cognitive computing for your business growth
RESEARCH & ANALYSIS Get comprehensive research report creation services and PPT creation support for diverse business domains at a reasonable price
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SERVICES

LEGAL PROCESS OUTSOURCING

CUSTOMS BROKERAGE

LOGISTICS SERVICES

TRANSCRIPTION SERVICES

TRANSLATION SERVICES

FINANCE & ACCOUNTING

RESEARCH & ANALYSIS

DATA SCIENCE

MORTGAGE SERVICES

ADDITONAL SERVICES

Flatworld Solutions offers a gamut of services for small, medium & large organizations.
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Architecture of Call Center Outbound Services

Flatworld has been rendering call center outbound services for over 19 years and offers efficient and timely support to your business. Our call center infrastructure supports several dependable and up-to-date call center outbound services.

Outbound Call Center Services – Built in CRM

Built in CRM to manage customer contact for all outbound call center services.
GUI development tool for campaign generation
Capability to integrate with external data source (for data pop-up or data capture)
Rule based work flow possible

Outbound Voice – GUI based Management

GUI based management tool
Real time status of agent, trunks and calling lists
Capability to make immediate changes (DNC addition, list management, Q management, parameters)
Real time and historical reporting tool

outbound-architecture

Flatworld's call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management. This architecture also has DNC management and maintains low nuisance (individual agent pacing, extent function and cancel dial).

Outsource your Call Center Outbound Service requirements to Flatworld now - Contact Us.

Read more about the call center recruitment process at Flatworld.

Read about Flatworld's Inbound Call Center Technology.

Find out more about the network transport and internet technology used at Flatworld.