Architecture of Call Center Outbound Services

Flatworld has been rendering call center outbound services for over 18 years and offers efficient and timely support to your business. Our call center infrastructure supports several dependable and up-to-date call center outbound services.

Outbound Call Center Services – Built in CRM

  • Built in CRM to manage customer contact for all outbound call center services.
  • GUI development tool for campaign generation
  • Capability to integrate with external data source (for data pop-up or data capture)
  • Rule based work flow possible

Outbound Voice – GUI based Management

  • GUI based management tool
  • Real time status of agent, trunks and calling lists
  • Capability to make immediate changes (DNC addition, list management, Q management, parameters)
  • Real time and historical reporting tool


Flatworld's call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management. This architecture also has DNC management and maintains low nuisance (individual agent pacing, extent function and cancel dial).

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Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043

#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077

Corporate Court, #15, Infantry Road,
Bangalore - 560 001

Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540

135 Camino Dorado, Suite 7, Napa, CA 94588.


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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