Flatworld has been rendering call center outbound services for over 17 years and offers efficient and timely support to your business. Our call center infrastructure supports several dependable and up-to-date call center outbound services.
Flatworld's call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management. This architecture also has DNC management and maintains low nuisance (individual agent pacing, extent function and cancel dial).
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