Third-party verification is a mission-critical control mechanism for regulated industries to validate customer intent, reduce fraud risk, and meet compliance mandates, such as those from the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), and the Public Utilities Commission (PUC).

In many long-distance client interactions, it is practically impossible to obtain signed or written documentation and authorization from clients for any specific service change they request. This is when third-party verification services serve as a legally binding authentication or confirmation from the client, thereby enabling your company to take action and fulfill the client's request. Our TPV services provide traceable, timestamped evidence of each customer interaction, enhancing transparency and customer confidence. However, to make the most out of third-party verification services, you need to work with a professional third-party verification services provider.

Flatworld Solutions (FWS) is an experienced, lean six sigma-driven third-party verification service provider that can serve your requirements well with a specialized team of professionals who protect your customer base.

With over 20 years of Business Process Outsourcing (BPO) excellence, we deliver Service Level Agreement (SLA)-bound TPV services with a process adherence rate of over 99.2% and 100% audit traceability across both live and automated channels.

Third-party Verification Services We Offer

Flatworld Solutions is fully equipped with a large team of call center experts who are always available to answer on behalf of your organization so that every customer you have is attended to. We deliver over 25,000+ TPV interactions per day using SOP-driven workflows, trained compliance agents, and fully traceable digital records—aligned with regulatory and internal Critical to Quality (CTQs). The following are the third-party verification services that we offer -

Live Operator TPV with Real-Time SLA Oversight

Live operation third-party verification services are for our clients who look to provide live interactions to their customers. When you opt for live operator TPV, our certified agents conduct compliant, real-time verification calls using SOP-calibrated scripts and Voice of the Customer (VoC)-sensitive handling. Every session is recorded, time-stamped, and linked to a unique transaction ID for traceability. Our staff is thoroughly trained to meet excellent standards of call center services so that when your customers pick up the call and connect with you through us, they perceive your brand as trusted and professional. We set a customer service strategy by gaining a clear understanding of your client base to customize our third-party verification services exclusively for your business.

Automatic TPV with API Integration and 100% Recording Accuracy

When running a sales campaign, having an automatic Third-party Verification system becomes crucial. At Flatworld Solutions, we provide tailored solutions to match your specific needs. Our voice-enabled Interactive Voice Response (IVR) systems capture customer consent through script-based logic, auto-fail validations, and instant digital archiving, ensuring scalable and error-free verification. All transactions are recorded in real time, securely stored, and made readily accessible post-call, with electronic transfers to ensure nothing is lost.

Custom TPV Scripts Built on Regulatory & Business CTQs

While having professionals handle calls for you, whether automatically or in real-time, third-party verification is crucial to ensure flawless services. Scripts are co-developed with clients to match regulatory language, risk flags, and conversion sensitivity, ensuring clarity, compliance, and efficiency at every step. Our professionals will sit with you to come up with an effective plan.

Our Third-party Verification Process

Our Third-party verification process follows a gated delivery model guided by SOPs, Quality Analysis (QA) oversight, and VoC-informed scripting. Each stage is designed for traceability, turnaround control, and fulfillment of CTQ metrics. The process is divided into four key phases, with additional sub-stages based on project complexity as needed. Below is an overview of the core steps we follow when you engage our services:

Requirement Analysis

When you reach out to us for our third-party verification services, we collect CTQs, industry-specific compliance standards (e.g., FCC, FTC), and VoC variables to define scripts, call types, and verification formats. This helps us come up with the project's scope, along with details like the estimated timeframe and costs. Once you approve of the scope of the project, we proceed to the next step

Resource Allocation

Once we know your requirements, we assign trained agents and infrastructure based on script complexity, regional language requirements, volume forecasts, and SLA thresholds. After deciding on the project manager and the whole team, we move on to the next step

Planning

We come up with a plan based on the services you require. Our team sits with you to discuss the script. We draft these scripts per CTQs, validated through dry runs, and routed through legal/compliance if needed, ensuring zero ambiguity and full regulatory alignment. Once we have the required scripts with us, we are ready to get on calls with your customers

Implementation

This involves either coming up with the automatic TPV recordings or being available in real-time to your clients. Verifications go live with timestamped logs, encryption, and real-time QA checks. Calls are stored securely and auto-indexed by transaction ID.

Why Choose Flatworld Solutions for Third-party Verification?

Our TPV services are engineered to meet regulatory mandates, minimize error rates, and ensure compliance-backed traceability, delivered through SOP-driven operations and monitored SLAs. We have a team of trained, qualified, and skilled professionals who, with their extensive experience, have great insights into third-party verification services and the intricacies that are involved. Here are some of the benefits of opting for our services -

SLA-Scoped Pricing Models

We understand that third-party verification services are mandatory for many industries, irrespective of the size of the company. We provide access to scalable TPV support with pricing aligned to interaction type, volume, and compliance depth, ensuring predictable cost per verification. Therefore, a budget will never be a constraint for you when looking for top-notch third-party verification services.

ISO/IEC 27001:2022–Certified Data Protection

We know how you trust us with your valuable data, and we take all the required measures to safeguard your data and information. All recordings, transcripts, and metadata are encrypted, access-controlled, and stored on secure servers, with regular compliance audits conducted.

Complete Compliance

Being an ISO-certified company, we meet the industry standards and strictly comply with all the regulatory procedures. Our services are in complete compliance with regulations by the FCC, FTC, PSC, PUC, and other agencies.

Redundant Infrastructure with SLA Uptime Targets

We work in a fully-equipped workspace that has an 8-layer failover for power, connectivity, and storage, ensuring >99.95% system uptime and uninterrupted verification delivery. So, there’s no hassle when we're working for you.

Centralized SPOC Model for Program Governance

When you decide to partner with us, we assign a dedicated project manager to your project who serves as a Single Point of Contact (SPOC) to eliminate communication-related confusion. You can reach out to the manager for regular updates, any queries, and to give your feedback.

24/7 Global Coverage Across Channels

Our team of customer care service providers is available around the clock to receive your queries related to our services. You can get in touch with us via calls, emails, or the chatbox on our website. We will get back to you in a short period with the information you need.

Other Services You Can Benefit From

Customer Support Services

Inbound Call Center Services

Outbound Call Center Services

Lead Generation Services

Client Success Stories

FWS Delivered Chat Support to a Leading UK-based Packers and Movers Firm

A leading UK-based packers and movers enterprise required high-quality chat support and lead generation services. We provided accurate and cost-effective services.

FWS Delivered Valuable Lead Generation Services to a Reputed Financial Services Provider

A leading financial services provider was looking for actionable leads to enhance their sales. We provided cost-effective and timely services to the client.

Client Testimonials

I have had a good experience with them over the past few months for the services they have rendered to us. I therefore strongly recommend their services.

Sales Head, Cosmetic Company, Tokyo

More Testimonials

Outsource Third-party Verification Services to Flatworld Solutions

We deliver structured, SLA-governed TPV operations that reduce compliance risk, improve consent traceability, and elevate customer confidence across regulated transactions. With 20+ years of experience, we’ve helped telecom, healthcare, Banking, Financial Services, and Insurance (BFSI), and energy clients improve TPV accuracy, reduce SLA violations, and maintain 100% audit readiness.

Our SOP-calibrated workflows deliver consistent accuracy, VoC-sensitive scripts, and secure, timestamped documentation, ensuring every transaction is defensible and regulation-compliant.

Each individual who works with us has an eye for detail, and we follow a meticulous approach so that you can rest easy knowing an expert takes care of all your third-party verification requirements.

Request a free Lean Six Sigma-driven TPV process diagnostic. Let us identify compliance gaps, verify CTQ alignment, and design a fully auditable solution tailored to your business needs.