Phone Answering Services

Avail reliable, efficient, and cost-effective call answering services to assist customer queries meticulously

Customer call answering services are the in-demand service among live answering services in the call center sector of the business process outsourcing industry. If you want an answer to an automated interactive voice response system and instead have a live phone answering service, then our services are the best bet for you. They come with cost advantages and other benefits that optimize your business revenue. By outsourcing phone call answering service to us, you get access to fluent English speakers, offering high-quality service at competitive rates.

We are a pioneer in professional answering services and are re-known for our committed and reliable service in this area. Whether a small business or an MNC, we have services to aid your business goals. To put it in other terms, budget services for the small and medium businesses and operations of scale for the large organizations.

Telephone Answering Services We Offer

We use state-of-the-art call center technology to cope with the volume of inbound calls so that there is always ample bandwidth to field every call and provide clients with an experience above their expectations. As a leading phone answering services providing company, we offer the following services -

1. 24/7 Answering Services

   

   If you promise round-the-clock support to your customers, you must keep up with it. We work as your backup to help you keep up with the call volumes. Our 24/7 answering services eradicate the disruptions arising from outdated infrastructure or untrained resources. We also help find opportunities in the form of business inquiries.

2. Virtual Receptionist Services

   

   The major highlight of working with a phone answering company like us is the ability to ensure satisfaction to the caller before, during, and after business hours. Besides the promptness and comprehensive nature of the solutions we provide, we've been able to meet client demands with a personalized touch in a way that underpins customer satisfaction.

How Does a Professional Phone Answering Services Work?

A phone answering service works in a way where it replaces the automated voice message or IVR system. Instead, it relies on a live operator to answer the call at any time of the day. For a phone answering service to work, you must train operators thoroughly. A phone answering service reduces the turnaround time for a call and makes it much more personal and responsive to the customer's needs. Our process is as follows -

The Phone Answering Process We Follow

Call Center Software we use

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples

What are the Benefits of Using a Professional Phone Answering Services?

A business answering service uses people to answer customer calls instead of routing them to a machine-oriented system. There are several benefits of using a call answering service which include -

• In times of customer emergency, it is better to have a person taking the call instead of a machine which makes it more personal for the customer and goes a long way in relieving the stress of the emergency.
• For medical businesses, it is always better to let agents answer calls to eliminate customer concerns.
• Some businesses need 24-hour answering services like banks and other financial institutions that offer credit cards. These businesses should have someone answering the phone at non-regular hours and responding to the complaints.
• Automated voice response systems deal with calls after office hours. It is better to have a live telephone answering service instead of a voice mail system.

Additional Services to Enhance Customer Services

Why Outsource Phone Answering Services to Flatworld Solutions?

Flatworld Solutions is a leading phone answering services company offering a gamut of call center solutions for companies keen to tend to their customers. Partnering with us comes with the following benefits -

• Information Security

  We are an ISO-certified company that takes great care to ensure the confidentiality of data. We are compliant with the GDPR.

• Skilled Phone Answering Experts

  We have agents qualified in call center services; we offer the best call center technology to ensure that priority calls are always answered.

• Cost-effective Services

  You will find our solution cost-effective because we help you have a custom solution without running into budget constraints.

• Best-in-class Infrastructure

  We have the best call center infrastructure that ensures the availability of technology and tools for agents to complete the calls within the prescribed time.

• Certified Phone Answering Company

  We comply with the ISO 9001:2015 standards to prove our commitment to quality.

• High-quality Customer Service

  We never leave quality assurance as an afterthought. It is a priority for us to ensure quality in customer service.

• Quick Turnaround Time

  Our turnaround times ensure the best results in the shortest time.

• Scalability

  We have the resources and the infrastructure to scale up and down within short notice at no additional costs.

• Omni-channel Support

  You can reach us through voice calls, email, or web chat for support, and our experts will respond within 24 hours.

Client Success Stories

Flatworld Solutions Provided Inbound Call Center Support Services to a Berlin-based Healthcare Consultant

Flatworld Solution offered inbound call center support services to a back-end team of a Berlin healthcare client. The client was satisfied with the outcome.

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Flatworld Solutions Provided Telecalling Lead Generation Services to a Leading Financial Firm

Flatworld Solutions enabled a financial firm to gain qualified leads using a small budget. Our tele-calling services allowed the client to meet their requirement at the earliest.

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Outsource Phone Answering Services to Flatworld Solutions

Flatworld Solutions is a phone answering company with a sterling global presence. We have successfully met all our customer's needs with stellar quality, and you could be our next. So, if you have a requirement concerning phone answering, get in touch with us today.

Reach out to us to outsource customer call answering services. Get assisted by our team to meet your business goals.