Flatworld Provided Email Customer Support to an Online Pet Shop

Case Study on Email Customer Support for an Online Pet Shop

The Client

The customer is one of the well-known and leading online pet shops that specialize in pet-related accessories and offer trendy pet apparel. They are known to ship the products worldwide in a fast and secure manner within a short turnaround time.

Client's Requirement

The client was looking for a reliable service provider who could help them with timely and accurate email customer support services. They were overburdened with the operational work and were looking for a reliable partner who could reduce their workload.

Business Challenges

Our team of call center agents at Flatworld Solutions had to face a few challenges while delivering top-notch email customer support services. Some of the major challenges we faced were:

  • The client wanted our team to ensure that the quality of email replies is maintained and was done within a quick turnaround time.
  • The client was looking for a partner who could provide quick and timely replies to the customers while maintaining a low cost.

Our Solution

Keeping the client's business challenges and project requirements in mind, our team strategized a systematic project plan for the client. To understand the scope of the work and the type of customer emails we would be handling, we started with a trial project. During this phase, we were able to clear the backlog and understand the scope to scale up the project.

We hired a skilled and experienced team who underwent a training program of 5 days to understand the scope of work and clear any doubts with the client. Each of the agents was assigned a daily email ticket target to be resolved which would be further delivered to the client's portal for further processing.

The Results

The client was extremely delighted to see the quality of the service delivered by our team at Flatworld Solutions. Our team was able to get rid of the huge backlog of emails within a short turnaround time. The client has promised to extend the contract with us.

Outsource Email Support Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality email support services and a series of other customer support services to clients around the globe. We have some of the most experienced and skilled email support service specialists who can cater to all your requirements with ease. We leverage the latest email customer support software and tools while delivering the best quality services.

Are you looking for a reliable and cost-effective email customer support service provider? Then you have come to the right place. Get in touch with us today!

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