Railway Logistics BPO Services

Railway Logistics BPO Services

Get world-class railway logistics BPO services for qualified backend specialist to increase compliance and achieve better ROI at rates starting at $10 per hour

Are you a freight train operator struggling to cope with volume fluctuations? At Flatworld Solutions, we understand your struggle caused by supply and consumption volatility. Add to that frequent changes in safety regulations for freighting and price regulations that apply to consumers of the freight cargo. If all these issues are causing your margins to decline, it's best to outsource railway logistics BPO services to us.

Flatworld Solutions is a leading railway logistics BPO service providing company with 19 years of experience in multidiscipline logistics support services. Our qualified logistics experts and strategists help you cut down costs, streamline the logistics process, and bring drastic improvements in productivity. Our solutions for railway logistics businesses, if implemented in your business, should help you achieve enhanced margins and well-managed service delivery.

Railway Logistics BPO Services We Offer

As a reputed railway logistics BPO service provider, FWS understands client challenges in the face of volatility before cutting out a robust railway logistics BPO services to reduce their overhead. Some of our major railway logistics BPO services include -

  1. Back end Processing

    Back end Processing

    When you outsource railway logistics BPO services, we deploy our professionals in the backend of your logistics business to handle the end-to-end process. With deep industry knowledge, we can make your logistics competent and equipped to deal with volatility.

  2. Enabling Technology

    Enabling Technology

    If you don't have analytical capabilities to identify areas that can be improved for competitive advantage, we'll help you have one by implementing analytics solutions to track regulatory changes and foresee market volatility through insights so you have a better return on investment.

  3. Enhancing Process Efficiency

    Enhancing Process Efficiency

    We constantly look for ways to enhance process efficiency to offer better services. Our team will apply innovation wherever possible so the process like compliance and itinerary planning can be automated for efficiency.

  4. Railway Logistics Auditing

    Railway Logistics Auditing

    We have certified auditors who track and process unprocessed invoices which accumulate as more products are freighted without on-time invoice processing. We convert these invoices into an integrated electronic format to prevent backlogs from affecting your backend team.

  5. Logistics Invoice Processing

    Logistics Invoice Processing

    We verify invoices with care and diligence to ensure satisfaction to your clients. So, if you don't have a dedicated team for invoice management, our team will stand in to fill the gap.

  6. Financial Planning

    Financial Planning

    We will provide complete support to ensure your rolling funds are well-managed to run ensure your logistics operation is uninterrupted during volatility. We also offer AR services to ensure your receivables are collected on time. If you have been offering credits, we will track the status of payments and update balance sheets on time.

  7. Inbound/Outbound Call Center Support

    Inbound/Outbound Call Center Support

    Our team works as an extension of yours to run call center operations, inbound, and outbound. Equipped with state-of-the-art infrastructure, we will remotely serve you the best way.

  8. Railway Logistics Booking Support

    Railway Logistics Booking Support

    Our railway logistics BPO services are incomplete without booking support. We help your clients to book services by collecting information on your behalf and documenting the requirement. We also serve clients who contact our team for freighting rates and inquiries.

  9. Accident Help Desk for Loco Engineers

    Accident Help Desk for Loco Engineers

    We provide a dedicated team to handle emergencies and hazards. We support the crew of freight trains in guiding them in the event of a mishap.

Railway Logistics BPO Process We Follow

Railway Logistics BPO is cardinal for freighting companies to maintain a healthy return on investment and avoid clutter in the backend. So, our team works with you to offer the service levels in railway logistics BPO and we do it with transparency. Our process is as follows -


01. Gathering Client Requirements

We work with clients to collect their requirement and understand their business challenges.


02. Strategizing Railway Logistics BPO Solutions

Our project heads will design a custom railway logistics BPO solution by understanding the client's need.


03. Appointing Implementation Teams

We bring together a team of logistics associates with revenant qualification and professional experience to take over the Railway Logistics BPO roles after signing the NDA.


04. Railway Logistics BPO

The project team will be slotted into respective roles and the project will commence as per the schedule.


05. Delivering Complete Reports

After a descriptive report is readied, we consign the same to clients for perusal and recordkeeping.

Other Services You Can Benefit From

Why Outsource Railway Logistics BPO Services to Flatworld Solutions?

Outsourcing railway logistics BPO services to Flatworld Solutions can benefit your business in many ways. Our custom solutions cater to all clients in need of the best railway logistics BPO services. Additionally, many perks can be had by choosing Railway Logistics BPO service provider, some of which include -

  • ISO Certified Railway Logistics BPO Services Provider

    When you outsource Railway Logistics BPO services to FWS, we guarantee unwavering compliance with the ISO 9001:2015 regulations to accelerate sales and growth.

  • 100% Data Security

    FWS is an ISO/IEC 27001:2022 certified Railway Logistics BPO service provider that assures 100% safety of your confidential business data.

  • Flexible Pricing Option

    When you outsource Railway Logistics BPO services, you get reasonably priced solutions that you can customize to your needs.

  • International Standards Quality

    FWS is a top outsourcing Railway Logistics BPO services partner to many freighting companies worldwide because of our proven ability to meet the quality expectations.

  • Latest Tools and Technologies

    We use the best tools available in the market to not only mitigate the strain on the agent but also to ensure accuracy in each step.

  • Dedicated and Experienced Team

    We have a large talent reserve that includes logistics BPO professionals. Our partners are also pooled in to remotely if the client insists on having a project member from his or her geography.

  • On-time Delivery

    We are always on schedule when it comes to railway logistics BPO services. We always keep up with the schedule no matter what.

  • 24/7 Customer Support Services

    Our global contact centers cater to clients in all regions because we have multilingual staff working in different time zones to assist all our clients.

  • Highly Scalable

    Railway Logistics BPO is a highly scalable solution. We readily cater to clients who want more resources on their team.

Client Success Stories

Case Study on Call Quality Monitoring Support for AI Platform Provider

Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider

An AI platform provider delegated call quality monitoring solutions to FWS. The client saw an opportunity to meet their requirement through us.

Read more
Case Study on Live Video, Audio and Text Monitoring to Internet Firm

Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Video, text, and audio monitoring solutions were delegated to us by a client from Singapore. They contacted us and offered to use their backstage recording technology to analyze the audio and video content.

Read more

Outsource Railway Logistics BPO Services to Flatworld Solutions


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FWS is vouched for as the most reliable and committed partner in railway logistics BPO services in India. Being an ISO certified customer support company we offer a gamut of BPO services including the railway logistics backend solutions, it helps companies to utilize their time better and achieve higher ROI. It's possible to see boost productivity and customer satisfaction levels through a partnership with us. We help all our clients to have freshest insights to streamline business operations.

Contact us now to outsource railway logistics BPO services, and get free of cost consultation.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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