Maintaining accurate order tracking and timely status communication is critical, but dedicating full-time staff to a non-core function can drain resources. It's understandable why companies outsource customer support for tracking and status enquiries. At Flatworld Solutions, we streamline your logistics visibility through dedicated Order Tracking and Status Enquiry Services governed by SLAs, Standard Operating Procedures (SOPs), and continuous process improvement. With over 22 years of experience, we ensure that every order milestone is monitored, escalated, and reported proactively—so you can stay focused on core business goals.

Flatworld Solutions has 22 years of experience playing the role of order tracking and status enquiry customer support service providing company. What we have are capable resources that dedicate their time tracking order and pushing updates along your way. They do it systematically and as per the schedule so you wouldn't even be bothered about the whole process running in the background.

Structured Order Tracking and Status Enquiry Support—Built for Real-Time Resolution

As a reputable order tracking and status enquiry customer support service provider, FWS assists clients who require robust order tracking and status enquiry customer support services to minimize their overhead. Our order tracking and status enquiry customer support services include -

Tracking Live Orders

We monitor the end-to-end order lifecycle using order IDs, logistics data, and customer inputs. Our team verifies that the order has been created, picked up by logistics, and is currently in transit, providing real-time updates on all processes to reduce customer queries and missed deliveries.

Status Enquiry

If you want status on your orders, we will ping the source where the order was created to check its status. If the order is already picked up by logistics, we will use tracking ID and other descriptors to find the ETA.

Reporting

We compile and share consolidated tracking reports with delivery status, delays, and resolution timelines. These analytics improve fulfillment performance and enhance customer communication workflows.

Our Order Tracking and Status Enquiry Customer Support Process

Order tracking and status enquiry customer support are critical for businesses to keep their inventories spic and span. We follow a Lean Six Sigma–backed workflow that minimizes delays, reduces rework, and improves information accuracy across touchpoints. Our process is as follows -

Gathering Client Requirements

We collaborate with our clients to identify their objectives, peak volume trends, Critical to Quality (CTQ) metrics, and preferred escalation rules.

Process Design

Our project head develops custom SOPs and routing workflows mapped to logistics systems or order management platforms.

Appointing Tracking Teams

At Flatworld, we identify pre-vetted professionals with relevant experience on client SLAs, product lines, and customer policies to sign the NDA.

Order Tracking and Status Enquiry Customer Support

The team initiates live tracking and status responses based on pre-agreed triggers and thresholds, mapped to projects.

Delivering Complete Reports

After completing the tracking assignment, we compile and deliver daily and weekly dashboards that include key metrics, such as delivery accuracy, Turnaround Time (TAT), and resolution rates.

Why Outsource Order Tracking and Status Enquiry Customer Support to FWS?

Outsourcing Order Tracking and Status Enquiry Customer Support services to Flatworld Solutions can bring you several benefits. Our personalized solutions fulfill the needs of all clients in search of the best order tracking and status enquiry customer support services. Additionally, choosing an order tracking and status enquiry customer support service provider, brings you perks like -

ISO 9001:2015 Certified Processes

When you outsource order tracking and status enquiry customer support services to us, we embed QA workflows that ensure every order meets ISO 9001:2015 standards, follows structured SOPs and SLA metrics, and contributes to your growth.

100% Data Security

At Flatworld Solutions, we are an ISO/IEC 27001:2022 certified provider of order tracking and status enquiry customer support services. We use a Virtual Private Network (VPN)-secured access and encrypted communication to ensure your order data remains confidential and compliant.

Flexible Pricing Option

When you outsource order tracking and status enquiry customer support services, you get to customize your order from our affordable range. Choose from hourly, Full-Time Equivalent (FTE), or ticket-based pricing models, adapted to your order volume, complexity, and peak season trends.

International Standards Quality

Flatworld is a leading order tracking and status enquiry customer support services partner with 22 years of experience in tracking technology. We press our teams to meet or exceed international quality standards.

Latest Tools and Technologies

We are equipped with the latest tools and technology to accelerate the outcomes without compromising the confidentiality of each project. Our systems integrate with your Order Management System (OMS), Customer Relationship Management (CRM), or logistics platforms, enabling seamless tracking and real-time responses.

Dedicated and Experienced Team

We have massive talent reserves with specialized professionals. We also work with partners who are adept in all areas of order tracking and customer relations to ensure the fulfillment of services.

100% On-Time SLAs

We are always on time when it comes to ordering, tracking, and status inquiries, as well as customer support services. We provide timestamped records to support audit trails and deliver Key Performance Indicators (KPIs).

24/7 Customer Support Services

We have worldwide contact centers in major regions so you can reach with us by phone call, email, or web chat support.

Highly Scalable

We offer scalable solutions when providing Lean Six Sigma-based order tracking and status enquiry customer support. We scale up agent bandwidth based on sales cycles, holiday surges, or special campaigns, without disrupting workflow continuity.

Other Services You Can Benefit From

Extend visibility and post-purchase support with our adjacent offerings:

Technical Support Services

Remote IT Support Services

Toll-free Customer Support

Email Support Services

Client Success Stories

Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider

A top AI platform provider offshored call quality monitoring solutions to us. The client was glad about the successful outcome derived from FWS's partnership.

Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Video, text, and audio monitoring solutions were required by a client headquartered in Singapore. We were approached for the task and granted access to use their backstage recording technology to read the audio and video content.

Client Testimonials

I have been using Flatworld Solutions for the telemarketing service for the past few months and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced and have done exactly what we've asked of them.

Spokesperson, Travel solutions company in London

More Testimonials

Outsource Order Tracking and Status Enquiry Customer Support Services to Flatworld Solutions

Flatworld’s Order Tracking and Status Enquiry Services help you reduce “Where is my order?” (WISMO) calls, improve delivery confidence, and boost customer satisfaction. We apply SOP-governed workflows, agent training, and SLA accountability to ensure that no order goes untracked and no inquiry goes unanswered.

Are you ready to streamline your order visibility and reduce operational bottlenecks? Contact Us Now to implement real-time order tracking support, backed by 24/7 omnichannel coverage and enterprise-grade scalability.