Flatworld Solutions Provided Remote Desktop Support Services to a Data Intelligence Solution Provider

Case Study on Remote Desktop Support to a Data Intelligence Solution Provider

The Client

The client is a pioneer in the data catalog market and is expanding its scope to cover a wide range of data intelligence solutions, including data governance, data search and discovery, and digital transformation. This firm caters to nearly 200 enterprises that use its services to drive data culture, enhance decision making, and realize improved business outcomes.

Client's Requirements

The Client wanted to change their internal desktop support model to a remote desktop support model to save costs. Hence, they reached out to us to help them with their remote desktop support.

Client's Challenges

The client wanted a technical support engineer that was classified under the Tier 1 & Tier 2 skill bracket. They also gave us the responsibility of taking complete control over their desktop support functions.

FWS' Solution

Keeping in mind the above-mentioned requirement, we were able to shortlist and onboard 1 Technical Support Engineer within the committed timelines.

The Result

The client is content with the team and deliverables and hence is now in talks to add an additional technical support engineer by the start of October 2020.

Outsource Remote Desktop Support Services to Flatworld Solutions

Flatworld Solutions is a leading provider of remote desktop support services as well as a comprehensive range of other customer support services to clients from across the world and from diverse backgrounds. We have 16 years of experience in providing high-quality remote IT support services and bring a lot of experience and expertise to the table. We are an ISO 9001:2013-certified firm and follow robust QA processes to ensure that we provide only the highest quality services to our clients.

Contact us now to discuss your remote desktop support requirements or other call center requirements and we will be glad to help.

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