The client is one of the largest family-owned car wash chains with multiple car wash outlets across the Central US. Having spent 50+ years in the industry, the client understands the importance of favorable workplace culture to support the best-in-class car wash services. To that end, they wanted to monitor how the employees interact with prospective clients.
The client approached us for customized CCTV surveillance for all their outlets. They wanted CCTV monitoring services to supervise the existing organizational culture and the response strategies to prospective clients. The CCTV recordings would then serve the purpose of employee training and development processes.
The main challenge was tackling the time zone differences between multiple outlets. The varied geography also posed coordination and communication challenges. Also, we would have to set up a centralized access center for all the CCTV cameras so that the client can monitor and gather enough data for internal training purposes. And, we had to deliver effective and easy-to-navigate services within the discussed timelines.
We started by analyzing the client requirements thoroughly and decided to shortlist a local resource with extensive experience in CCTV surveillance and monitoring. The representative was hired within 4 business days. They were quick to understand the job responsibilities and started delivering immediately, as per the client's SLA specifications. We developed a dashboard where we collaborated feed from multiple CCTV cameras, using advanced technology and software.
Flatworld Solutions provided real-time video surveillance services that exceeded client expectations. We generated detailed reports on the camera used, timestamps, and other relevant information. We then integrated monitoring software with on-site access control to provide the client with a central management system. Our dashboard helped the client access multiple footages and develop a new and improved training curriculum for their employees. The client was pleased with our services and converted this short-term project into a long-term, ongoing engagement.
Flatworld Solutions has 19 years of experience in providing professional CCTV monitoring services to global clients. We use the latest and advanced CCTV surveillance tools and software to provide round-the-clock monitoring. Whether you want to enhance the security of your premises or just monitor your employees, we can assist you with any kind of CCTV surveillance requirements.
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