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The Client

The client runs a business-to-business multi-vendor platform and resolves the problems of small, medium, and large enterprises operating in the packaging industry in India.

Client's Requirement

The client wanted us to provide cold calling services wherein our agents would call prospective companies in the packaging industry and get them to take a free or paid subscription.

Client's Challenges

This being a pilot project, the client was unsure about the outcome as this was different from the traditional method of obtaining clients. The initial challenges that we faced on the project was to hire the right set of agents who would not just follow the script but also be proactive about convincing prospective customers to join the platform. Another challenge was to convince customers to opt for a paid subscription by detailing the benefits that they would receive upon joining. The COVID lockdown was also a major cause of concern.

FWS' Solution

The talent acquisition team was able to source the appropriate agents and deployed a dedicated team for the smooth running of the project. The script was received from the client and was reworked to suit the client's requirement.

The team was also trained by the client and FAQs were provided.

The COVID situation was handled well by providing the agents with the arrangement to dial at home and continue the process. The client also provided a very competitive price structure and an incentive model to boost sales and the agents' morale.

The Result

The client is delighted with the results and has signed up for an ongoing contract. The client also added one more agent to the team.

Outsource Appointment Setting Services to Flatworld Solutions

Flatworld Solutions is a leading provider of cold calling services as well as a full suite of other call center services to a diverse clientele from across the world. Our ISO 9001:2013 accreditation also provides peace of mind to our clients since they know that we will always provide high-quality and professional services. Our call center agents are carefully chosen based on their experience, professionalism, and commitment to providing exceptional services.

Contact us now if you are interested in cost-effective and professional cold calling services.

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