Remote IT Support Services
Leverage online technical diagnostics and the power of collaborative browsing tools to resolve technical glitches with our remote IT support services
Wouldn't it be amazing if you could get instant help whenever you face a problem with your computer system? If yes, then remote IT support services is what you need! Outsourcing remote IT support services is a smarter way to resolve computer-related issues within a short time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.
We are a global remote IT support company offering bespoke online tech support to clients across the globe. Our skilled and qualified resources are trained to resolve any kind of IT issues quickly and remotely. Equipped to handle any software or hardware issues with high efficiency and ease, we strive to help you drive growth and innovation.
Remote Tech Support Services We Offer
We provide services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote tech support services for your internal IT needs or as a third-party IT support service for your clients. Here is a list of our offshore remote support services -
Setup and Installations
Desktop and Laptop
Desktop Application Software
Microsoft DHS/DHCP Server and Configuration
Group Policy Configuration and Server Migration
Microsoft Windows/Exchange Server, AD Domain Environment, SBS
Printers and Peripherals
Managed Monitoring Support Services
Network Monitoring
Boot Up Issues
Server Monitoring
Event Log Monitoring
Website Monitoring
Online Connectivity Issues
Browser Connection issues
Data Retrieval
Virus Removal
Slow System Issues
System Formatting Issues
Performance Tuning Issues
Adware/Spyware/Malware Removal
Incident-based Support
Microsoft Windows Server
Microsoft Exchange Server
Microsoft Small Business Server
Managed Services Support
Help Desk Services
Break Fix Support
Proactive Management
Consulting
Server Support
Server Deployment
Remote IT Support Service Process
Our remote tech support can break the communication barriers to facilitate an engaging experience and resolve challenges that arise after the sale or service. As we introduce solutions that are customized for your specific needs, we do not coerce you to opt for additional facets that you do not require. Our honest and transparent way of handling requirements is trusted by many clients we have served in the past.
1
Request Analysis
Once you outsource remote tech support, the support request is logged using online ticketing tool against which a session is opened. Depending on the priority and client convenience we support via phone, email, and direct contact
2
Service Suite Download Support
We guide your clients to download the correct service suite that is supported by the computer hardware at their end. We ensure that the software is fully compatible for uninterrupted troubleshooting
3
Configuring the Software
Using verbal and written instruction we assist your clients to configure the access control and network settings to ensure that the remote service suite is securely configured
4
Remote Troubleshooting
After successful configuration we acquire a unique ID that would allow us to identify your machine via the internet before we begin troubleshooting the challenge
5
Client Feedback
After resolving the IT challenge, we request for service feedback to document the client experience and satisfaction level
Call Center Software We Use
Industries We Serve
Having been in the call center industry for more than a decade now, we have emerged as a leading remote IT support service in India with experience in working with clients from a spectrum of industries across the globe. Some of the industries we cater to include, but are not limited to -
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Food
Healthcare
Legal
Real Estate
E-commerce
Finance
Insurance
Education
Hospitality
Information Technology
Manufacturing
Telecommunications
Retail
Logistics
Multimedia
Public Sector
Pharmaceutical
Entertainment
What Makes Us the Preferred Remote IT Support Company?
Are you thinking of why you should choose to outsource remote IT support to us? We have gained enough experience to cater to your various remote IT support requirements. When you outsource remote IT support services to us, we ensure you get the following benefits -
Certified IT Support Services Company
Being a reputed offsite remote IT support provider, it is our goal to bring quality services that help you recognize the right value. Since our efforts meet the guidelines of the international standard organization, we are ISO 9001:2015 certified and take pride in our ability to consistently reflect the quality of service in every remote IT support needs.
Data Security
We greatly value the security of your confidential data. By earning ISO/IEC 27001:2022 certification we have proven that our efforts not only meet the standards of the industry but also surpass the client's expectations because we take necessary precautions to prevent breaches and loss of data under all circumstances. Our call center professionals who serve your IT support needs are signatories of non-disclosure agreements (NDA) giving you peace of mind.
High Accuracy and Quality Service
We have a strict quality monitoring process in place which ensures that every issue is professionally dealt with and resolved with the same seriousness and care.
Short Turnaround
When your clients are in a rush and need a fast solution, we are the right people for outsourcing remote IT support because our turnaround time is 30% faster than other IT service support providers. With rich experience in varied client challenges, we already have the exposure and experience in resolving IT issues quickly without frustrating end-users.
Scalability
We have the necessary resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any spike in your business demands so that you pay only for the services rendered.
Single-point Contact
We are glad to provide personalized support in the form of a dedicated team that can be summoned anytime at your convenience. Our single-point contact can help you resolve most challenges that you encounter during and after the project. Our team can be reached on the fly without tentatively waiting for your query to be allocated to a representative by the automated call management system.
Experienced Team of Support Executives, Project Leaders, and IT Experts
Our team is comprised of highly skilled, talented, and experienced call center executives who are trained to work on the latest contact center tools and technologies and resolve even the most complicated IT issues.
Multilingual Support
We have employed remote IT support executives who are well-versed in multiple languages. It helps us communicate vital information in the language you are comfortable with and therefore, provides a seamless user experience.
Modern Infrastructure
Our team of call center executives delivers unparalleled services as they have access to the best infrastructure in terms of uninterrupted network connections, state-of-the-art office spaces, and the latest tools and technologies.
Remote Support Tools
To facilitate uninterrupted workflow, we use advanced IT support software that can streamline an array of functions. Our skilled IT support professionals are thoroughly experienced in using the software for delivering support with just a push of a button.
Secure Data Exchange
When you leverage our remote technical support services, we take care of document and file sharing services with prudence. We use secure FTP and VPN for supporting the file sharing process as it is easier for you to send project files securely without risk.
Round-the-clock Availability
We are available on a 24/7 basis and deliver support all around the year should you face any difficulty. We can be reached through multichannel methods to get personalized support in your local time zone.
Flexible Pricing Options
We have flexible pricing options for the remote IT services we render. This will enable you to pay based on factors such as the complexity of the resolved issue, the time involved to resolve the issue, and the number of calls in a day.
Additional Services You Can Benefit From
Let our qualified and skilled technical experts handle your technical glitches, while you focus on the things that matter.
Get quick, reliable, and professional chat support services that promptly assist your customers with all their queries.
Minimize abandonment ratio and respond to email queries on time with our email support services.
successfully cater to even the most challenging customer demands with our video chat support services.
Client Success Stories
Outsourcing BPO Services to Flatworld Solutions Helped a Leading IT Services Company Save Time and Money
Outsourcing BPO Services Helped a Leading IT Services Company whose BPO division was facing issues in mail order fulfilment which was taken care by experts at Flatworld Solution. Since the client's resources were not in spec with the trending BPO platforms we closed the gap with our expertise in short TAT.
Read More
FWS Provided Call Center Support to a Client with Customers in APAC Region
The client who was a provider of quality work force management software approached Flatworld Solutions for call center support because they were under resourced to handle mission-critical call center functions. Using agent adherence system, we provided support for call center workforce management system.
Read More
Outsource Remote IT Support Services to Resolve Technical Issues Swiftly
We are a leading provider of remote IT support services and a plethora of other call center services to its global clientele. Being in this industry for over 20 years now, we work with clients across various industry sectors. Leverage the services of our experienced team and our expertise, which has enabled us to serve over 18,000+ customers across 167 countries. We also provide other services such as inbound call center services, outbound call center services, telemarketing services, and more.
If you are looking for a reliable, efficient, accurate, and cost-effective remote IT support service provider, then you have come to the right place. Get in touch with us today!
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077