When a server stalls or a ticket surge threatens your Service Level Agreements (SLAs), you need a response that is both rapid and audit-ready. Our remote IT support desk resolves most hardware and software incidents online through Define, Measure, Analyze, Improve, Control (DMAIC) -validated workflows. Each session starts with Poka-Yoke (error-proofing) diagnostics to pinpoint the statistical root cause and prevent recurrence.

This translates into smaller backlogs, continuous compliance, and uninterrupted client uptime. Every corrective action follows Voice of Customer (VoC) to Critical to Quality (CTQ) mapping, ensuring repairs align with your security, availability, and cost targets—delivering 24×7 coverage without inflating payroll

Remote Tech Support Services We Offer

We provide services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote tech support services for your internal IT needs or as a third-party IT support service for your clients. Here is a list of our offshore remote support services -

Setup and Installations

Desktop and Laptop

Desktop Application Software

Microsoft DHS/DHCP Server and Configuration

Group Policy Configuration and Server Migration

Microsoft Windows/Exchange Server, AD Domain Environment, SBS

Printers and Peripherals

Managed Monitoring Support Services

Network Monitoring

Boot Up Issues

Server Monitoring

Event Log Monitoring

Website Monitoring

Online Connectivity Issues

Browser Connection issues

Data Retrieval

Virus Removal

Slow System Issues

System Formatting Issues

Performance Tuning Issues

Adware/Spyware/Malware Removal

Incident-based Support

Microsoft Windows Server

Microsoft Exchange Server

Microsoft Small Business Server

Managed Services Support

Help Desk Services

Break Fix Support

Proactive Management

Consulting

Server Support

Server Deployment

In a recent engagement, ticket backlog shrank by 80 % after a DMAIC‑guided triage redesign—proof that focused root‑cause work beats brute‑force staffing.

Remote IT Support Service Process

Our remote tech support can break the communication barriers to facilitate an engaging experience and resolve challenges that arise after the sale or service. As we introduce solutions that are customized for your specific needs, we do not coerce you to opt for additional facets that you do not require. Our honest and transparent way of handling requirements is trusted by many clients we have served in the past.

Request Analysis

Once you outsource remote tech support, the support request is logged using online ticketing tool against which a session is opened. Depending on the priority and client convenience we support via phone, email, and direct contact

Service Suite Download Support

We guide your clients in downloading the correct service suite that is supported by the computer hardware on their end. We ensure that the software is fully compatible for uninterrupted troubleshooting.

Configuring the Software

Using verbal and written instructions, we assist your clients in configuring the access control and network settings to ensure the remote service suite is securely configured.

Remote Troubleshooting

After successful configuration, we acquire a unique ID that allows us to identify your machine via the internet before troubleshooting the challenge. Validated improvements slashed Mean Time to Resolve (MTTR) by 50% while maintaining strict compliance checkpoints.

Client Feedback

After resolving the IT challenge, we request for service feedback to document the client experience and satisfaction level

Call Center Software We Use

Industries We Serve

Having been in the call center industry for more than a decade now, we have emerged as a leading remote IT support service in India with experience in working with clients from a spectrum of industries across the globe. Some of the industries we cater to include, but are not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Food

Healthcare

Legal

Real Estate

E-commerce

Finance

Insurance

Education

Hospitality

Information Technology

Manufacturing

Telecommunications

Retail

Logistics

Multimedia

Public Sector

Pharmaceutical

Entertainment

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What Makes Us the Preferred Remote IT Support Company?

Are you thinking of why you should choose to outsource remote IT support to us? We have gained enough experience to cater to your various remote IT support requirements. When you outsource remote IT support services to us, we ensure you get the following benefits -

Certified IT Support Services Company

Being a reputed offsite remote IT support provider, it is our goal to bring quality services that help you recognize the right value. Since our efforts meet the guidelines of the international standard organization, we are ISO 9001:2015 certified with Lean Six Sigma (LSS) governance and take pride in our ability to consistently reflect the quality of service in every remote IT support needs.

Data Security

We greatly value the security of your confidential data. By earning ISO/IEC 27001:2022 certification, we have proven that our efforts not only meet the industry standards but also surpass the client's expectations because we take necessary precautions to prevent breaches and data loss under all circumstances. Our call center professionals who serve your IT support needs are signatories of non-disclosure agreements (NDA), giving you peace of mind.

High Accuracy and Quality Service

We have a strict quality monitoring process in place which ensures that every issue is professionally dealt with and resolved with the same seriousness and care.

Short Turnaround

Driven by statistical root‑cause elimination of repeat incidents. When your clients are in a rush and need a fast solution, we are the right people for outsourcing remote IT support because our turnaround time is 30% faster than other IT service support providers. With rich experience in varied client challenges, we already have the exposure and experience in resolving IT issues quickly without frustrating end-users.

Scalability

We have the necessary resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any spike in your business demands so that you pay only for the services rendered.

Single-point Contact

We are glad to provide personalized support in the form of a dedicated team that can be summoned anytime at your convenience. Our single-point contact can help you resolve most challenges that you encounter during and after the project. Our team can be reached on the fly without tentatively waiting for your query to be allocated to a representative by the automated call management system.

Experienced Team of Support Executives, Project Leaders, and IT Experts

Our team is comprised of highly skilled, talented, and experienced call center executives who are trained to work on the latest contact center tools and technologies and resolve even the most complicated IT issues.

Multilingual Support

We have employed remote IT support executives who are well-versed in multiple languages. It helps us communicate vital information in the language you are comfortable with, providing a seamless user experience.

Modern Infrastructure

Our team of call center executives delivers unparalleled services because they have access to the best infrastructure, including uninterrupted network connections, state-of-the-art office spaces, and the latest tools and technologies.

Remote Support Tools

To facilitate uninterrupted workflow, we use advanced IT support software that streamlines an array of functions. Our skilled IT support professionals are thoroughly experienced in using the software to deliver support with just a push of a button.

Secure Data Exchange

When you leverage our remote technical support services, we prudently manage document and file sharing services. We use secure File Transfer Protocol (FTP) and Virtual Private Network (VPN) to support the file sharing process, making it easier for you to send project files securely without risk.

Round-the-clock Availability

24/7 support is maintained through follow‑the‑sun staffing and Customer Value Add (CVA) scheduling. We are available on a 24/7 basis and deliver support all year round should you face any difficulty.

Flexible Pricing Options

We offer flexible pricing options for the remote IT services we render. These options enable you to pay based on factors such as the complexity of the resolved issue, the time involved in resolving it, and the number of calls in a day.

Additional Services You Can Benefit From

Call Center Technical Support Services

Let our qualified and skilled technical experts handle your technical glitches, while you focus on the things that matter.

Chat Support Services

Get quick, reliable, and professional chat support services that promptly assist your customers with all their queries.

Email Support Services

Minimize abandonment ratio and respond to email queries on time with our email support services.

Video Chat
Services

successfully cater to even the most challenging customer demands with our video chat support services.

Client Success Stories

Outsourcing BPO Services to Flatworld Solutions Helped a Leading IT Services Company Save Time and Money

Outsourcing BPO Services Helped a Leading IT Services Company whose BPO division was facing issues in mail order fulfilment which was taken care by experts at Flatworld Solution. Since the client's resources were not in spec with the trending BPO platforms we closed the gap with our expertise in short TAT.

FWS Provided Call Center Support to a Client with Customers in APAC Region

The client who was a provider of quality work force management software approached Flatworld Solutions for call center support because they were under resourced to handle mission-critical call center functions. Using agent adherence system, we provided support for call center workforce management system.

Client Testimonials

Respect from Flatworld Solutions on the level of delivering us the best quality agents in the industry, that not only help our business to grow but also assist our clients on all possible levels, ranging from customer support up to sales support.

Vice President, Insurance Auto Auction Providers, USA

More Testimonials

Outsource Remote IT Support Services to Resolve Technical Issues Swiftly

We are a leading provider of remote IT support services and a plethora of other call center services to its global clientele. Being in this industry for over 20 years now, we work with clients across various industry sectors. Leverage the services of our experienced team and our expertise, which has enabled us to serve over 18,000+ customers across 167 countries. We also provide other services such as inbound call center services, outbound call center services, telemarketing services, and more.

Partnering with us means fewer firefights, stronger compliance posture, and a support model that scales as fast as your client roster—all backed by DMAIC‑validated improvements you can track in real time.