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Wouldn't it be amazing if you could get instant help whenever you face a problem with your computer system? If yes, then remote IT support services is what you need! Outsourcing remote IT support services is a smarter way to resolve computer-related issues within a short time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.

We are a global remote IT support company offering bespoke online tech support to clients across the globe. Our skilled and qualified resources are trained to resolve any kind of IT issues quickly and remotely. Equipped to handle any software or hardware issues with high efficiency and ease, we strive to help you drive growth and innovation.

Remote Tech Support Services We Offer

We provide services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote tech support services for your internal IT needs or as a third-party IT support service for your clients. Here is a list of our offshore remote support services -

Phone Answering Services

Setup and Installations

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Desktop and Laptop

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Desktop Application Software

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Microsoft DHS/DHCP Server and Configuration

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Group Policy Configuration and Server Migration

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Microsoft Windows/Exchange Server, AD Domain Environment, SBS

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Printers and Peripherals

Managed Monitoring Support Services

Managed Monitoring Support Services

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Network Monitoring

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Boot Up Issues

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Server Monitoring

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Event Log Monitoring

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Website Monitoring

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Online Connectivity Issues

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Browser Connection issues

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Data Retrieval

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Virus Removal

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Slow System Issues

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System Formatting Issues

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Performance Tuning Issues

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Adware/Spyware/Malware Removal

Incident-based Support

Incident-based Support

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Microsoft Windows Server

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Microsoft Exchange Server

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Microsoft Small Business Server

Customer Support Contact Center

Managed Services Support

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Help Desk Services

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Break Fix Support

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Proactive Management

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Consulting

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Server Support

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Server Deployment

Remote IT Support Service Process

Our remote tech support can break the communication barriers to facilitate an engaging experience and resolve challenges that arise after the sale or service. As we introduce solutions that are customized for your specific needs, we do not coerce you to opt for additional facets that you do not require. Our honest and transparent way of handling requirements is trusted by many clients we have served in the past.

Request Analysis 1

Request Analysis

Once you outsource remote tech support, the support request is logged using online ticketing tool against which a session is opened. Depending on the priority and client convenience we support via phone, email, and direct contact

Service Suite Download Support 2

Service Suite Download Support

We guide your clients to download the correct service suite that is supported by the computer hardware at their end. We ensure that the software is fully compatible for uninterrupted troubleshooting

Configuring the Software 3

Configuring the Software

Using verbal and written instruction we assist your clients to configure the access control and network settings to ensure that the remote service suite is securely configured

Remote Troubleshooting 4

Remote Troubleshooting

After successful configuration we acquire a unique ID that would allow us to identify your machine via the internet before we begin troubleshooting the challenge

Client Feedback 5

Client Feedback

After resolving the IT challenge, we request for service feedback to document the client experience and satisfaction level

Call Center Software We Use

Misys Tiger Medisoft Ortivus QRS Misys Tiger
Medisoft Ortivus QRS QRS

Industries We Serve

Having been in the call center industry for more than a decade now, we have emerged as a leading remote IT support service in India with experience in working with clients from a spectrum of industries across the globe. Some of the industries we cater to include, but are not limited to -

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Aerospace

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Agriculture

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Automotive

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Customs Brokerage

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Defense

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Energy

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Food

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Healthcare

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Legal

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Real Estate

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E-commerce

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Finance

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Insurance

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Education

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Hospitality

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Information Technology

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Manufacturing

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Telecommunications

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Retail

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Logistics

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Multimedia

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Public Sector

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Pharmaceutical

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Entertainment

What Makes Us the Preferred Remote IT Support Company?

Are you thinking of why you should choose to outsource remote IT support to us? We have gained enough experience to cater to your various remote IT support requirements. When you outsource remote IT support services to us, we ensure you get the following benefits -

Additional Services You Can Benefit From

Let our qualified and skilled technical experts handle your technical glitches, while you focus on the things that matter.

Get quick, reliable, and professional chat support services that promptly assist your customers with all their queries.

Minimize abandonment ratio and respond to email queries on time with our email support services.

successfully cater to even the most challenging customer demands with our video chat support services.

Client Success Stories

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Outsourcing BPO Services to Flatworld Solutions Helped a Leading IT Services Company Save Time and Money

Outsourcing BPO Services Helped a Leading IT Services Company whose BPO division was facing issues in mail order fulfilment which was taken care by experts at Flatworld Solution. Since the client's resources were not in spec with the trending BPO platforms we closed the gap with our expertise in short TAT.

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FWS Provided Call Center Support to a Client with Customers in APAC Region

The client who was a provider of quality work force management software approached Flatworld Solutions for call center support because they were under resourced to handle mission-critical call center functions. Using agent adherence system, we provided support for call center workforce management system.

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Success Stories

Outsource Remote IT Support Services to Resolve Technical Issues Swiftly

We are a leading provider of remote IT support services and a plethora of other call center services to its global clientele. Being in this industry for over 20 years now, we work with clients across various industry sectors. Leverage the services of our experienced team and our expertise, which has enabled us to serve over 18,000+ customers across 167 countries. We also provide other services such as inbound call center services, outbound call center services, telemarketing services, and more.

If you are looking for a reliable, efficient, accurate, and cost-effective remote IT support service provider, then you have come to the right place. Get in touch with us today!

Contact Us

Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details

WHAT WE DO IN CALL CENTER

Our Customers

Movement Mortgage
Alcon
ARI
Maximus
Redwood E-Learning Systems

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

Info Email

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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