Nothing makes your business closer and more accessible to your customers than a toll-free number to contact you. Giving you a 'local-business' feel, 800 numbers can increase the percentage of customers trying to get in touch with you.

Getting an 800 number is easy, but managing it 24/7 and having friendly, professional staff answer these calls is difficult. That's where our philosophy of 'flatworld' really comes in. Our toll-free answering services, powered by Lean Six-Sigma defined standard operating procedures (SOPs), can resolve your customer concerns from anywhere in the world, any time, with a smile.

Our 800 Answering Services

With our extensive experience in providing call center services for organizations around the world, we can assure you of high-quality services at reasonable rates. Some of the key toll-free answering services on offer include -

Never miss a call

24/7 support through standardized workflows, ensuring consistent response times. We follow the Define, Measure, Analyze, Improve, Control (DMAIC) lifecycle to handle your toll-free queries with efficiency, courtesy, and zero routing errors.

Route calls to the right department

Unique toll-free numbers for each department can be cumbersome to manage. We use Voice of the Customer to Critical to Quality (VoC-to-CTQ) mapping to route calls and reduce internal friction, improving first-call resolution.

Live inquiry routing

Our experts route live inquiries to your task management system, ticketing system, or CRM using validated improvement protocols. This enables faster updates and reduces customer wait times.

IVR integration

We implement Interactive Voice Response (IVR) integration to automatically answer a range of frequently asked questions, instead of re-routing to an agent. We integrate IVR using Poka-Yoke (error-proofing) DMAIC logic to minimize misrouted calls and support a zero-defect handoff model.

High-quality technical support

At Flatworld Solutions, we have experience in providing Level 1, 2 and 3 technical support, to address and resolve customer queries.

Appointment setting

We can schedule appointments for further calls, teleconferences or personal meetings with customers acting as an extension of your sales and marketing teams.

Cross-selling or up-selling

Once a customer's concern is addresses effectively, they are more open to learning about your business and what you can offer. Our agents can efficiently market your services to the callers.

Multiple languages

Flatworld's global delivery model ensures that we have agents all over the world, who can answer your customers in their language of preference, making you truly Global.

Research says that it costs 5 times more money to acquire new customers, compared to retaining existing customers. A customer who contacts you with a query or concern should be considered an opportunity and not a nuisance. How well you address these queries reflects your passion and commitment to keeping them happy.

The customer representative providing toll-free answering services is the voice of your company. They should sound pleasant, professional, and courteous. And this requires a comprehensive script along with intensive, continuous training.

At Flatworld, our agents go through multiple levels of training before they start answering your calls. Our toll-free answering services are updated on recent developments and focus on key Critical to Quality (CTQ) metrics to effectively address your customers’ concerns instead of offering a generic solution or response.

Call Center Software we use

Why Opt for 800 Phone Service or Telephone Answering Service?

The 800 answering service, telephone answering service, or the toll-free answering service as it is commonly referred to is a special call answering service wherein the person calling is not charged for the call. Instead the party to which the call has been placed to and which receives the call is the one who pays the charges.

The customer doesn't have to pay for the long-distance call, and hence it is an asset for businesses as it serves to portray a customer-friendly image. It reflects CTQ-aligned investment in customer convenience, showing that you are willing to pay for the customer’s call while helping them with their query.

Our toll-free answering services facilitate Customer-Value-Adding (CVA) live interaction pathways. This enables us to outperform voicemail systems by providing a personalized reply to your customer's inquiry and reducing the call abandonment rate.

Still, wondering why you should get toll-free answering services for your business? The answer is simple -

With toll-free answering services, customers are not charged to make calls, but the company owning the number pays a monthly charge, or per-usage charge, to the provider. This makes your company more customer-friendly and accessible to customers.

These toll-free numbers usually begin with 800, 888, 877, 866, 855, or 844 to make them easily identifiable by customers. Customers also have the option of sending text messages to these numbers, provided they are 'text-enabled'.

Toll-free Call Answering Process We Follow

We have been among the industry-leading telephone answering service providers, providing business phone answering services for over 23 years years. Our 7-step process, streamlined under the framework, ensures all calls routed to us are provided with swift and VoC-aligned resolution. Our process involves the following steps -

We pick up your call in the shortest time possible

Our call center agents carefully listen to your queries/concerns/grievances

They analyze the problem using the statistical root cause model to address the underlying driver, not just the symptom.

The solution is timely shared with the customer in hope for a quick resolution

Incase Client is not Happy with Solution then call is forwarded to an Expert

In case the client is not happy with the solution, the call is forwarded to an expert

Call is ended once the customer is happy with the outcome

Our team does a customer follow-up to ensure that the client is satisfied with our response

Additional Services You Can Benefit From

Appointment Setting Services

We schedule on-time appointments with prominent decision-makers. Leverage our services to build instant connections with prospective clients.

Telemarketing Services

Scale your outreach and improve your operational flexibility. We refine call scripts by separating Business Value Added (BVA) from Non-Value Added (NVA) prospects, enabling better engagement and conversion.

CCTV Monitoring

Enhance the security of your organization, its assets, and your employees by choosing our CCTV monitoring services. Prevent oversight and deviation with our Poka-Yoke safety assurance model.

Call Quality Monitoring

Maintain clean financial records, improve compliance, and forecast your finances with our CPA Services.

Why Choose Flatworld Solutions as your 800 Answering Service Provider?

Over 20 years of experience in the call center industry, in inbound and outbound calls, telemarketing, lead generation, technical support and more

Knowledgeable, professional agents who are trained to follow your systems and scripts

No more busy tones, unanswered calls or wrongly processed calls for your business

100% call recordings and audit-ready documentation, giving you easy access at all times.

Single point of contact or project manager to address your queries and concerns

Scale up or scale down to meet seasonal fluctuations in call volumes

Regular call quality monitoring through statistically controlled sampling to make sure that our agents meet and exceed your expectations

Leave the NVA call tasks to our answering model built on lean Six Sigma governance, and focus on growing your business and increasing profits

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Client Success Stories

Case Study on Inbound Tech Support Services

Flatworld Solutions (FWS) designed a lean-enabled BPO platform to improve client performance. We improved Turnaround Time (TAT), reduced the call abandonment rate to 8%-10%, and increased the Customer Satisfaction (CSAT) rate to 87%-93%.

Outsourcing BPO Services Helped a Leading IT Services Company

Flatworld Solutions design a unique mail order processing BPO platform for an IT company's BPO division, to help them process millions of mail orders each month. Also, we provided them 24-hour technical support as per US time-zone.

Client Testimonials

My client Microsoft is very pleased with the results. Thanks for providing such outstanding results and for your high attention to quality. It's great to find a company you can trust to have your best interests at heart. We can also turn this success into other projects.

President, Market Research firm in Seattle

More Testimonials

Outsource Toll Free Answering Services to FWS - The Leading Toll-free Answering Service Provider

Our services cost as low as $10 per hour depending on the complexity of tasks assigned to us, and the level of expertise required for the representatives. With unbeatable rate and quality like no other our services can bring you the best value without stretching your budget or making you frustrated. We can professionally engage your customers to ensure that their concern is fully addressed in a professional and courteous manner. Read more about our inbound and outbound call center solutions.

Our experts use CTQ-focused communication to ensure every customer concern is fully resolved with professionalism. Built on the DMAIC framework and lean principles, our answering services have improved service quality by 48.58% and achieved a 45.28% increase in client retention.

Never lose a customer again. Outsource 800 answering services to Flatworld Solutions today!