A multilingual call center is an acid test for businesses looking forward to propelling themselves to scale greater markets where people don't speak fluent English. But this doesn't mean you should settle with AI and online tools as an alternative. Instead, you can outsource multilingual call center services to Flatworld Solutions to increase focus on clients and reduce your concerns about losing business due to language barriers.
Flatworld Solutions is touted as the best multilingual call center service provider whose top-notch multilingual call center services command attention from all quarters. At FWS, we'll assign local agents whose background checks are done as per the standards to handle your call center communications. This way, your customers will have the best experience by speaking to someone who understands their concerns empathetically.
Multilingual Call Center Services that We Offer
As a reputed multilingual call center service provider, FWS carefully interprets clients in need of a robust multilingual call center services to offer solutions that lower their overhead. Being a leading Multilingual Call Center Company we offer the following solutions through multilingual experts -
If you are having a bottleneck in email management, leave it to us and let out multilingual agents take care of collecting important messages and replying on your behalf.
If you feel your team is inundated with inbound calls, our multilingual call center agents will take care of inbound support to declutter your process.
If you want to run marketing campaigns in a targeted region without English speakers, we'll help you carry your message in their local language with the correct context by assigning the outbound support to a local agent who sharing the same culture and values.
Supporting your clients through live chat is a challenge as there is no way to read emotions from a string of text. So it's important to carefully phrase the message to avoid sounding rude else the customer be upset. We'll help you avoid this risk by assigning agents proficient in the customer's native tongue and their culture.
Agents fumbling for words to keep up with the client is the most embarrassing situation you could have by having someone unfamiliar with the language. We'll map call center agents from the caller's region to ensure smooth conversation that culminates in the caller becoming loyal to brands.
On social media, things can flare up quickly if messages are interpreted the wrong way or if the local sentiments are hurt by phrasing words carelessly. If you've always feared unwanted consequences from poor handling of social media accounts, you can count on our social media support.
Our team of telemarketers will help your brand get the attention it deserves through telemarketing support. To do so, we will assign a telemarketer who speaks the same language as the receiver.
Global Languages Our Call Center Operates In
We support our clients from most global regions by helping them connect with people from another geography and spread their marketing message. The languages we support include -
Our Multilingual Call Center Process
A multilingual call center is critical for businesses to maintain healthy relationships with clients of different geography. So, our team works with you to make the best out of a multilingual call center with the utmost transparency. Being a multilingual call center service providing company we follow a streamlined workflow which is as follows -
01. Gathering Client Requirements
We join hands with clients to discover the requirement and business challenges
02. Strategizing Multilingual Call Center Solutions
A meeting will be held between our project heads propose a perfect multilingual call center solution
03. Appointing Implementation Teams
We will look for call center resources within our talent pool to handle multilingual call center without supervision and sign the NDA
04. Multilingual Call Center
The team will be assigned to call center roles and the process will commence
05. Using Scripts and Filing Reports
After preparing a detailed script, the call center services will take off with reports generated at each step documenting results
Other Services You Can Benefit From
Why Outsource Multilingual Call Center Services to Flatworld Solutions?
Outsourcing multilingual call center services to Flatworld Solutions can benefit you in many ways. Our personalized solutions suit all clients in search of the best Multilingual Call Center services. Additionally, many perks come by choosing Multilingual Call Center service provider, some of which include -
When you outsource multilingual call center services to FWS, we assure you uncompromising commitment to ISO 9001:2015 standards to accelerate sales and growth.
FWS is an ISO/IEC 27001:2022 certified multilingual call center service provider which takes a cautious approach while dealing client's data.
When you outsource multilingual call center services, our affordable rates will benefit you in big ways and even better if you customize your order.
FWS is a first-class outsourcing multilingual call center services partner boasting 20 years of experience in technologies like AI and automation. So, when you outsource multilingual call center services to us, quality is one thing you are always guaranteed.
Our tools and tech are some of the best because we take constantly make an effort to improve our service quality and service levels.
We have a large talent reserve of specialized call center professionals. Our remote partners are equally adept at call center technology to create a positive experience for customers.
Timeliness has been our strong forte while offering multilingual call center services. Our team does its best to deliver projects within the deadline if not ahead.
24/7 Customer Support Services
We expand our global reach thanks to high-end call center infrastructure and a dedicated team of call center agents who are trained to use advanced tools to provide satisfaction to customers.
A multilingual call center is a scalable service where you get to choose additional resources if there is an increase in call volume.
Client Success Stories
Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider
An AI platform provider delegated call quality monitoring solutions to FWS. The client saw an opportunity to meet their requirement through us.
Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company
Video, text, and audio monitoring solutions were delegated to us by a client from Singapore. They contacted us and offered to use their backstage recording technology to analyze the audio and video content.
Outsource Multilingual Call Center Services to Flatworld Solutions
I have been using Flatworld Solutions for the telemarketing service for the past few months and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced and have done exactly what we've asked of them.Spokesperson,
Travel solutions company in London More Testimonials »
FWS is praised as a reliable and committed outsourcing partner providing multilingual call center services. Being a top-tier an ISO certified customer support company with a streamlined workflow, you receive multilingual call center services for multiplying the number of happy clients. Our solutions boost productivity and customer satisfaction levels. We bring you fresh and innovative solutions to increase customer satisfaction.
Contact us now to outsource multilingual call centers, and get a free cost consultation.
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