Case Study On Outbound Calling For An Escalator Manufacturer

Flatworld Solutions Provided Outbound Calling to a Leading Escalator Manufacturer

The Client

FWS was approached by a leading multinational elevator manufacturer for reliable and cost-effective outbound calling solutions.

Client's Requirement

The client wanted us to provide outbound calling support to promote one of their new products within a particular geographical area. For a trial run, the client wanted us to hire and train suitable candidates and kick-start the project within a stipulated time.

Project Challenges

Our executives were under tight deadlines, and the client required agents with specific expertise. The client was particular about the shared database. The challenge was to select applicants fast and choose the right ones to avoid unprecedented data glitches during the project.

FWS' Solution

Leveraging our two decades of industry experience, we went all out on this project. We came up with a carefully devised plan and resorted to seeking help from our talent acquisition team. In no time, we were able to put together a team of agents perfect for the project. Soon after, we began with the training process and then the project.

The Result

Our consistent services during the trial period enabled the client to reach their business goals. The outbound calling campaign initiated by us exceeded expectations. Impressed by us, the client signed an ongoing contract with FWS. Further, they asked us to recruit new call center agents for other locations. They also doubled the headcount since the inception of the project.

Outsource Outbound Call Center Services to Flatworld Solutions

Flatworld Solutions is a globally renowned provider of outbound call center services. Our experts have served 18,000+ happy clients over the last 19 years. We work closely with you to understand your goals and priorities. And we deliver timely services and outstanding results at affordable rates. With a robust presence in 160+ countries, FWS is indeed capable of doing what's best for the client.

Contact us today for reliable and cost-effective outbound call center services to free up your team's bandwidth.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

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  • Movement Mortgage
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  • ARI
  • Maximus
  • Redwood E-Learning Systems

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