Complaint Management Services

Get access to highly efficient and error-free complaint management services from an expert team of call center agents at prices starting at just $8 an hour

Is your firm unable to handle the complaint management process in an efficient manner? Are you falling short of highly skilled and experienced resources who can handle all your complaint management service requirements? Then, the best step for you would be to outsource complaint management services to an experienced complaint management service provider.

Flatworld Solutions is one such complaint management service providing company that can handle all your requirements with ease. We have some of the most experienced and skilled complaint management experts on board who can provide you with customized services. We are trained to work on the latest tools and deliver error-free services.

Complaint Management Services We Offer

Flatworld Solutions has been one of the best providers of complaint management to global clients for over 19 years. We understand each customer's specific requirements and provide them with customized services. Some of the key complaint management services we offer include -

1. Multichannel Complaint Management

   

   We have the required skills and expertise to provide clients with multichannel complaint management services. We can handle your complaints coming in from different channels and sources in a highly efficient manner.

2. Smart Complaint Management

   

   Our team at FWS has the required skills and expertise to help you with the automation of complaint management with our smart management methods. We leverage the latest tools and software to provide clients with accurate and efficient smart complaint management.

3. Complaint Management Dashboard Development

   

   We have the required skills and resources to help you develop a full-fledged complaint management dashboard. This will help you monitor all the complaints and resolutions all at one place without any hassles.

4. Reports and Analytics

   

   We provide our clients with highly accurate and error-free reports and analytics for your complaint management process. This enables the client to improve their processes in the long run and make the process more efficient.

Other Services You Can Benefit From

Why Choose FWS for Complaint Management Services?

Outsourcing complaint management to us can give you access to a plethora of benefits that you can take advantage of. Some of the most important factors for you to choose us as your complaint management service providing company are listed here -

• Flexible Pricing Options

  We help our customers with flexible and affordable pricing options which will go well with their budget and business requirements.

• Skilled Agents

  Our team comprises some of the most experienced and skilled call center agents who can cater to any of your complaint management needs with ease.

• Information Security

  We are an ISO/IEC 27001:2013 ISMS certified firm that ensures that all your data is kept safe and accessed by authorized personnel only.

• Best Infrastructure

  We understand the importance of good infrastructure and have access to the latest tools and technologies along with world-class office spaces.

• Short Turnaround Time

  Our team at FWS operates through several delivery locations in different time zones. This enables us to deliver quality services within a short time.

• Error-free Services

  We are an ISO certified firm that ensures that all the services delivered by us will be of the best quality and completely error-free.

• Round the Clock Support

  Our teams including the sales, marketing, customer support, and project management are available 24/7 to answer your queries.

• Easily Scalable Services

  We have the required bandwidth and resources to scale up the service requirements and increase the number of resources as and when the client needs it.

• Dedicated Manager

  We will assign a dedicated project manager to every client. This manager will be a single point of contact for all your needs.

Client Success Stories

Answering Support Services to a Leading Pharma Sector Client

A leading pharma sector client was looking for a reliable answering support service provider. Our team provided the services within a quick time.

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Quality Audit Support to a Leading Mortgage Marketing Firm

A leading mortgage marketing firm was looking for a quality audit support service provider. Our team at FWS provided them with cost-effective services.

Read more

Outsource Complaint Management Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing quality complaint management services and a gamut of other customer support services to global clients. We have some of the most experienced and skilled call center agents who can cater to your complaint management needs with ease. We leverage the latest call center tools and software while delivering top-notch complaint management services to global clients.

Are you looking for a reliable and cost-effective complaint management service provider? Then, your search ends here. Get in touch with us today!