Customer Loyalty Management Services

Flexible Pricing Options

Don't worry about the shortage of resources needed to conduct customer loyalty management campaigns. Our flexible pricing options, which are based on factors such as expertise/volume of consultants, geographic location, and an average number of calls per week, can help you strengthen your customer base at an affordable rate.

100% Information Security

We constantly guard the information resources, including tools, people and other IT systems. As per ISO/IEC 27001:2022 guidelines, FWS makes every effort to ensure the discretion of the company's confidential information is maintained as per the ISMS regulations.

State-of-the-art Infrastructure

Our call center supervisors use the most advanced tools, technologies, and infrastructure to achieve your business goals within the required timeframe. Our office has 8 local connection redundancy levels, Telco-grade data centers, uninterruptible power supplies, FM-200 fire protection systems, etc.

High Quality

We have applied the Six Sigma approach to every stage of our facilities and processes to help our team increase their productivity and reduce waste. When you outsource customer loyalty management services to us, you will receive the best consultation and services that will help you plan/reconstruct your campaign.

Operational Transparency

Our customer loyalty management process is robust and created after years of analysis and experience. When you collaborate with us, we will do a careful scrutiny of your existing process and document all procedures in CRM that will help you identify gaps and find new opportunities.

Built-in CRM

We have an integrated CRM to track project progress, view real-time customer data and track it.

Multilingual Language Support

Many of our consultants and executives are multilingual. Thus, you can communicate with them in a language in which you feel comfortable.

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Our contact center agents are available 24 hours a day, 7 days a week, and can answer your questions immediately. Irrespective of the time zone difference, you can always contact us.

Experienced Team

We have a proven recruitment process that attracts, educates and hires the best talent. In addition, we have more than 200 support executives while our total management experience exceeds 100 person-years. Therefore, if you outsource customer loyalty management and customer retention services to us, you can count on quality service.

Comprehensive Weekly/Monthly Cold Calling Report

We provide highly detailed weekly/monthly reports that will allow you to perform gap analysis, apply best practices and prioritize key processes to develop sales strategies and execute healthy marketing campaigns.

Option to Scale-up

With us, you can expand your customer loyalty management demands to effectively manage project requirements and budgets. With us, you do not need to worry about additional overheads or layoffs.