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The Client

The client is a UK-based medical diagnostics center that manages medical appointments for various pathological tests, blood tests, etc.

Client's Requirement

The client was looking to work with an outsourced partner that could provide them with appointment setting services.

Business Challenge

The primary challenge was that the client wanted us to recruit the right agents within a very quick timeframe. In addition, the client wanted our agents to provide services covering 12 hours every day for 7 days a week.

FWS' Solution

Based on our client's requirements, we sourced and hired 3 customer support executives within a tight timeframe of 4 days. Our agents grasped the requirements, roles, responsibilities, and offerings. They professionally set up appointments for the client and provided a better experience to the client's customers.

The Result

Our agents delivered beyond the client's expectations, much to the delight of our client. The client increased the size of the team and converted this engagement into an ongoing one.

Outsource Appointment Setting Services to Flatworld Solutions

Flatworld is the go-to partner when it comes to appointment setting services. We have 20 years of experience in providing a full range of appointment setting and other call center services and lead the way in local and international regions. If you have a need like our client for robust and professional appointment setting services, we can ably and competently address your requirements at the most competitive prices. Our agents are thorough professionals that will provide world-class services that leave your customers satisfied always.

If you require appointment setting services, get in touch with us and we will provide you with customized services.

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Our Customers

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Redwood E-Learning Systems

Call Center Services in Philippine

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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