eCommerce Customer Support Services

Is your online retail business in need of a customer support team to address things from order placement and billing issues to refund processing? If so, are you reluctant to hire full-time staff for cost concerns? Then, outsource eCommerce customer support services to professionals like Flatworld Solutions. At FWS, have we have top-tier call center infrastructure and technology along with trained staff to handle customer support the way you would yourself.

Being a top eCommerce customer service provider for the past 19 years, we take pride in being a go-to partner for many multinational eCommerce giants and startups that made it big. What makes from different is our team's ability to adapt to customer's workflow because business models are dissimilar and there is no one-size-fits-all solution. Our eCommerce customer support, if adopted in your business, will help you see higher customer retention and satisfaction.

eCommerce Customer Support Services that We Offer

As a trusted eCommerce customer support service provider, FWS discovers client challenges and decides the best approach to resolve issues from order placement to order fulfillment. Being a top eCommerce customer support service providing company, we provide a full suite of eCommerce customer support services include -

Backend Processing

If your backend teams are busy handling tasks ranging from order creation to fulfilling the same, they may need a streamlined approach to avoid becoming inundated. We will analyze the areas that need improvement to make it better using our approach.
Billing Functions Support

We use automated and semi-automated billing software to avoid billing errors and incomplete billing. Our billing executive's proficiency will make your billing process more streamlined and professionally managed.
Management of Accounts

If your account needs proper maintenance to come clean in audits, let our team worry about account management. They will tidy up discrepancies and flag the ones that need your attention.
Management of Loyalty Programs

Managing loyalty programs can be tedious especially if you want the system function like clockwork. We have dedicated teams that can plan a loyalty program to attract customers, and manage it without risk of financial fraud.
Handling Invoice Inquiries

If your customers are raining invoice inquiries, you needn't allocate your valuable resources to handle trivial queries regarding invoices. As part of our eCommerce customer support services, our team includes professionals who will designated roles to handle invoice queries.
Customer Care Support

Putting us in charge of your customer support department will be the best decision for your eCommerce business because the professional staff from FWS will talk to your customers and hear their issues. Before approaching the first inbound caller, our team will thoroughly understand your business offerings to efficiently resolve customer issues.
Inbound Sales Support

Marketing has always been our forte, our talented team will submit detailed information to callers who are inquisitive about your products and solution. Our team will nurture their interest by providing value.
Refund Support

Some customers may have changed their minds or ordered the wrong products, but it counts how fast refunds are initiated and how well the situation is managed in the meanwhile. We will ensure that your customers are confident in your service and aren't feeling upset due to delays and complications.
Order tracking and fulfillment

We track from end-to-end using tracking systems on logistics and updating the order status on your dashboard. This will let the customers see their orders in transit in real-time.
Replacements

Maybe customers want a replacement because the order was damaged due to manufacturing flaws or during transit if so we will swiftly work out a solution to bring relief to customers while protecting you from fraudulent claims.

Our eCommerce Customer Support Process

FWS's eCommerce outsourcing services are cardinal for online retailers to maintain an ROI and avoid a bottleneck in the backend. So, our team works with you to offer unrivaled service levels through eCommerce customer support and we do it with transparency. Our process is as follows -

01. Gathering Client Requirements

When the client approaches us for a solution, we will pose relevant questions to get insights about their challenges

02. Strategizing eCommerce Customer Support Solutions

Our project heads will evaluate the client's answers to advice an eCommerce customer support solution by carefully understanding their needs

03. Appointing Implementation Teams

We bring together a team of backend associates with revenant qualification to assign the eCommerce customer support roles, but after signing the NDA

04. eCommerce Customer Support

The project team will be cut out respective functions and the project will take off as per the plan

05. Delivering Complete Reports

After a descriptive report is prepared, we will provide the same to clients so they can keep an eye on the workflow

Other Services You Can Benefit From

Why Outsource eCommerce Customer Support Services to Flatworld Solutions?

Outsourcing eCommerce customer support services to Flatworld Solutions can bring tons of benefits for your business. Our custom backend solutions include tailored eCommerce customer support services. Additionally, you can unlock many perks by choosing FWS as your eCommerce customer support service provider, some of which include -

ISO Certified eCommerce Customer Support Service Provider

Should you outsource eCommerce customer support services to FWS, you get guaranteed quality because of Flatworld's unwavering compliance with the ISO 9001:2015 regulations.
100% Data Security

FWS is an ISO/IEC 27001:2022 certified eCommerce customer support service provider whose data security infrastructure is on the mark and considered as the best.
Flexible Pricing Option

When you outsource eCommerce customer support services, we assure you to provide you with options to customize your order for a reasonable cost.
International Standards Quality

FWS is a go-to outsourcing eCommerce customer support services partner to many online retail businesses worldwide because of our excellence in meeting the quality expectations.
Latest Tools and Technologies

We use the latest call center technology, but also mitigate the strain on the agents tied up with routine legwork through automation.
Dedicated and Experienced Team

We have a large talent reserve that includes call center agents and telemarketers. Our partners also include remote workers from different parts of the world.
On-time Delivery

We are always on time when it comes to eCommerce customer support services. We always keep up with the assured deadline come what may.
24/7 Customer Support Services

Our global contact centers support clients from all global regions because we have multilingual staff familiar with the culture and language of the client.
Highly Scalable

eCommerce customer support is a highly scalable solution. We readily meet the client's needs if they want more resources to handle the high call volume.

Client Success Stories

Case Study on Call Quality Monitoring Support for AI Platform Provider

Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider

An AI platform provider offshored call quality monitoring solutions to FWS because we had the bandwidth and experience to meet their needs. The benefitted from a partnership with us.

Case Study on Live Video, Audio and Text Monitoring to Internet Firm

Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

The client outsourced video, text, and audio monitoring requirements to us. The Singaporean client approached offered us access to their backstage recording technology to evaluate the audio and video content.

Testimonials

I have been using Flatworld Solutions for the telemarketing service for the past few months and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced and have done exactly what we've asked of them.

Spokesperson,
Travel solutions company in London More Testimonials »

FWS is touted as the most committed partner in eCommerce customer support services in India. Being an ISO certified customer support enterprise, we offer a plethora of BPO services including the eCommerce customer service outsourcing solutions, it helps companies to manage their resources in a better way and make customers happy. It's possible to see better productivity and customer satisfaction levels through collaboration with us. We help all our clients to have the best insights to enhance business operations.