Flatworld Solutions offers a gamut of services for small, medium & large organisations.
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A leading network security and information management company in the USA required a rigid support setup to aid its product sales team. It was much needed because the company's operations had expanded to other countries and it was becoming very difficult to manage the support function.
The company approached Flatworld Solutions with the following challenges -
Due to the company's increasing client base at a fast pace, a lot of pressure was building up due to the absence of product support services.
Flatworld Solutions formed a committed team of product support engineers who were highly qualified and well versed with operations in domains such as Oracle, Networking, Operating systems and Network Security. Then, a dedicated support center was put in place, which was equipped with voice, email and internet facilities. The secure support center was ideal to host a test simulation environment.
Flatworld Solutions executed the support operations in a series of stages -
Flatworld Solutions met the requirements of its customer within 6 months of implementing the project. During the 6 months, the special support team from Flatworld was able to enhance the quality of its customer's support operations, including the overall business process. Some of the areas that were considerably improved were -
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