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Often overlooked and ignored, pre-sales support is a crucial part of every business. It helps companies simplify and streamline their complex sales processes, address their customers' questions regarding their products and services, and significantly improve their sales numbers and client satisfaction.

At Flatworld Solutions (FWS), we provide comprehensive pre-sales support services to help companies safely navigate the competitive business landscape, win new customers, and make informed and profitable business decisions. We are powered by a certified and highly knowledgeable team of pre-sales experts who bring in their rich industrial experience and technical expertise to successfully address your customers' queries and help them make a buying decision. By handling your customers' pre-sales needs and requirements, we enable your sales team to focus on their complex sales processes, bringing in more business productivity and profitability.

Our Pre-sales Support Services

Flatworld Solutions is a leading pre-sales support service provider that offers a vast array of pre-sales services to its global clients. Our expert pre-sales representatives work as an extension of your team, expertly handing and answering a myriad of technical and product-related questions and queries that your (potential) customers may have. Leveraging our proven IT-support technologies and capabilities, they provide your sales team with the right pre-sales support across all industries and verticals.

Our range of pre-sales support services include -

Lead Generation Support

Lead Generation Support

By expertly handling your customers' queries regarding your products and services and generating their interest in your offerings through superior customer interactions, we help your sales team bring in more positive closures. Our targeted approach and strategic lead generation efforts help you grow your pipeline, identify high-value prospects, and book more qualified meetings for a successful conversion and increased revenue generation.

Inquiry Handling Support

Inquiry Handling Support

With a deep understanding of your products and service offerings, our pre-sales support team helps your future customers find answers to all their questions and queries, however technical they may be. By addressing your customers' queries and concerns, we help your customers move forward in the sales funnel, providing your sales team with qualified, ready-to-convert leads.

Appointment Handling Support

Appointment Handling Support

Our expert pre-sales representatives can also help you schedule, reschedule, and align sales calls for quick and effective closure of leads. Acting as your dedicated point of contact, we help your customers enjoy exceptional pre-sales support services, with shorter wait times and enhanced service delivery.

Knowledge Support

Knowledge Support

Through one-on-one conversations, we help your customers gain a deep understanding of your products and services, the technology involved, and how it's successfully implemented in your products. Our comprehensive knowledge support services help your customers make a well-informed purchase decision.

Order Management

Order Management

We provide comprehensive order management support services to help you efficiently manage and deliver your orders with great agility. From handling customer queries to sharing quotations and from taking orders via calls, live chats, mobile app, and website to resolving customer complaints, we do it all to ensure unmatched customer satisfaction and to help you build a loyal customer base.

Our Pre-Sales Support Process

Being a premium pre-sales support service provider, we, at Flatworld Solutions, follow a holistic, step-by-step approach to help improve your customer interactions and drive greater sales revenue. Through complete domain expertise and comprehensive product knowledge, we make sure our pre-sales executives are well versed with your products and services and can provide rigorous support and assistance to your potential customers for unmatched business growth and revenue.

Our pre-sales support process includes -


Identifying Your Need

We meet you and/or your team to understand your line of business, customer base, and pre-sales support requirements


Assigning a Team

We then assign a team of experts to work on your project. All our teams are led by our dedicated and highly experienced project managers who act as a single point of contact between your team and ours


Team Training

We extensively train our teams to help them completely understand your products, services, and technical specifications so that they can expertly answer all your customer queries with complete ease and precision



Once rigorously trained and equipped, we align our pre-sales support team with your sales teams to help them quickly and effectively address all your customer's queries and concerns and take care of all mundane, non-revenue generating errands

Why Outsource Pre-sales Support Services to Flatworld Solutions?

Flatworld Solutions is a leading and highly sought-after pre-sales support services providing company. We are powered by a pool of talented and highly experienced customer service executives who work as an extension of your team, helping you to provide expert and qualified pre-sales support services to your existing and potential customers. Our innovative solutions and use of the latest technological processes help us come up with timely and result-oriented solutions that enable you to boost your customer base and bottom line.

Outsourcing pre-sales support services to us can help you enjoy -

Client Success Stories


Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

A US-based event management client outsourced outbound calling by trusting our ability. We trained over 15 agents to handle the attendee list. The operations scaled mid-way and the project challenges were resolved without loss in productivity.

Read More

Flatworld Provided Cold Calling Support to a Contract Research Organization

A contract research firm specializing in safety and compliance of life sciences & food industry delegated cold calling support to garner the prospects and warm them up into paying customers.

Read More
Success Stories

Outsource Pre-sales Support Services to Flatworld Solutions

Flatworld Solutions is a premium pre-sales support services company offering specialized and highly dedicated pre-sales support to help you win over your potential customers. Our expert IT processes and sound technical expertise not only help you strengthen and support your existing sales team but also help you expertly understand your customers' unique needs and requirements. We field questions, educate your customers, resolve their queries, and assist them every step of the way to help them gain trust in your products and services and make the right purchase decision.

So come, let's get in touch. Simply let us know your requirements and we'll show you how our pre-sales support services can help you grow and expand your business across verticals and horizons.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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