Often overlooked and ignored, pre-sales support is a crucial part of every business. It helps companies simplify and streamline their complex sales processes, address their customers' questions regarding their products and services, and significantly improve their sales numbers and client satisfaction.

At Flatworld Solutions, we offer Service-Level Agreement (SLA)- bound pre-sales support designed to qualify leads, minimize friction in the buyer's journey, and inform data-driven sales decisions. Our pre-sales specialists are trained to handle product questions, technical objections, and comparison queries, reducing your lead dropout rate. In a recent B2B campaign, we delivered a 27% lift in Sales-Qualified leads (SQLs) within 60 days of deployment.

Our Pre-sales Support Services

At Flatworld Solutions, we offer SLA-calibrated pre-sales services delivered by certified agents trained in product knowledge, funnel movement, and Voice of the Customer (VoC) resolution. Standard Operating Procedures (SOPs) and performance dashboards govern all services. Leveraging our proven IT support technologies and capabilities, we provide your sales team with the right pre-sales support across all industries and verticals.

Our range of pre-sales support services include -

Lead Generation Support

By expertly handling your customers' queries regarding your products and services, we generate top-of-funnel interest using VoC triggers, objection-handling scripts, and conversion-optimized lead-nurturing processes. Our targeted approach and strategic lead generation efforts help you grow your pipeline, identify high-value prospects, and schedule more qualified meetings for successful conversions and increased revenue generation.

Inquiry Handling Support

With a deep understanding of your products and service offerings, our pre-sales support team utilizes dynamic knowledge bases and escalation workflows to resolve technical and product inquiries with 95% first-touch accuracy (FTA). By addressing your customers' queries and concerns, we help your customers move forward in the sales funnel, providing your sales team with qualified, ready-to-convert leads.

Appointment Handling Support

Our expert pre-sales representatives can also assist you in managing appointment setting through Customer Relationship Management (CRM)-integrated tools, thereby reducing no-show rates and increasing lead-to-meeting ratios. Acting as your dedicated point of contact, we help your customers enjoy exceptional pre-sales support services, with shorter wait times and enhanced service delivery.

Knowledge Support

Through one-on-one conversations, we help your customers gain a deep understanding of your products and services, the technology involved, and how it's successfully implemented in your products. Our comprehensive knowledge support services help your customers make a well-informed purchase decision.

Order Management

We provide comprehensive order management support services to help you efficiently manage and deliver your orders with great agility. From handling customer queries to sharing quotations, we manage quote creation, pre-order validation, and CRM synchronization across voice, chat, and digital channels, ensuring compliance and consistency. We help you build a loyal customer base.

Our Pre-Sales Support Process

Our pre-sales support process is built using Suppliers, Inputs, Process, Outputs, and Customers (SIPOC) mapping, VoC integration, and SOPs aligned to lead conversion CTQs. We reduce friction in the buyer journey while improving responsiveness and sales team efficiency. We provide rigorous support and assistance to your potential customers for unmatched business growth and revenue.

Our pre-sales support process includes -

Identifying Your Need

We analyze your product mix, buyer personas, and drop-off points to define CTQs and conversion barriers.

Assigning a Team

We deploy certified agents based on vertical alignment and product knowledge, led by a dedicated Single Point of Contact (SPOC). All our teams are led by our dedicated and highly experienced project managers who act as a single point of contact between your team and ours

Team Training

We extensively train our teams to help them thoroughly understand your products, services, and technical specifications, including VoC data, knowledge bases, competitive positioning, and objection-response matrices.

Deployment

Our agents begin supporting sales through CRM-linked response systems and SLA-monitored handling of leads, inquiries, and demos.

Why Outsource Pre-sales Support Services to Flatworld Solutions?

At Flatworld Solutions, we deliver pre-sales solutions aligned with buyer journey CTQs, utilizing SLA-backed processes, CRM-integrated platforms, and QA-monitored agent workflows, ensuring improved lead conversion and sales velocity. Our innovative solutions and use of the latest technological processes enable us to deliver timely and results-oriented solutions that help you boost your customer base and bottom line.

Outsourcing pre-sales support services to us can help you enjoy -

Cost-effective Support and Services

Our Modular pricing is based on lead volume, conversion SLA, and engagement complexity, maximizing Return on Investment (ROI) per qualified lead. We enable businesses across various industry verticals to utilize our support solutions without significantly increasing their overhead costs.

Complete Data Privacy

We protect Personally Identifiable Information (PII) through encrypted storage and agent-level access control for all customer interactions. Our encrypted servers and stringent data protection protocols ensure that your business data remains completely safe and secure.

Immediate Access to Qualified Pre-Sales Service Executives

With us, you gain instant access to our qualified sales team, which assigns industry-aligned agents trained on your technology stack, competitors, and typical objection flows. Rigorously trained and highly experienced, they can provide efficient support to your ever-increasing customer base.

Use of Latest Tools and Technologies

We leverage the latest and most advanced tools and technical solutions to educate your customers about your products or service offerings, assist your sales team in lead generation, register their queries and concerns, and provide your product team with feedback for product enhancement and improvement.

Customized Solutions

We tailor our services as per your specific service needs. Our customized solutions help you to modify our services per your business requirements.

Global Delivery Centers/h4>
Our global delivery network helps our clients to avail the skills and expertise of our multi-lingual global workforce for maximum business benefits.

Round-the-clock Support and Services

Our customer service executives maintain a 93% SLA adherence rate globally, ensuring that no lead goes unanswered during the buying consideration stages and providing timely support to your customers to resolve all their queries and concerns.

Complete Peace of Mind

Our efficient customer service executives take care of all your pre-sales support needs so that you and your sales team can focus on the growth and development of your core business.

Other Services You Can Benefit From

Technical Support Services

Remote IT Support Services

Toll-free Customer Support

Email Support Services

Client Success Stories

Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

A US-based event management client outsourced outbound calling by trusting our ability. We trained over 15 agents to handle the attendee list. The operations scaled mid-way and the project challenges were resolved without loss in productivity.

Flatworld Provided Cold Calling Support to a Contract Research Organization

A contract research firm specializing in safety and compliance of life sciences & food industry delegated cold calling support to garner the prospects and warm them up into paying customers.

Client Testimonials

The team is always very quick to respond and provides constant updates on the work being done. They've also been able to add additional resources at my request as the scope of work grew. I highly recommend this company!

President, HVAC Company, CO

More Testimonials

Outsource Pre-sales Support Services to Flatworld Solutions

Flatworld Solutions offers structured pre-sales workflows that reduce lead dropout, increase conversion efficiency, and allow sales teams to focus exclusively on high-value engagements.

Our expert IT processes and sound technical expertise help you strengthen and support your existing sales team, but also help you expertly understand your customers' unique needs and requirements. We field questions, educate your customers, resolve their queries, and assist them every step of the way to help them gain trust in your products and services, making the right purchase decision.

Request a no-obligation consultation to identify CTQ gaps and conversion bottlenecks. Let us show you how lean six sigma-governed pre-sales support can consistently scale your pipeline.