Do you run a chat system to support certain activities through text mode? Are you in need of text monitoring services to screen chat rooms used for internal communication, as well as to resolve customer queries? In most businesses, it becomes tough to monitor each text conversation and see the topic of discussion, severity, complication, etc. If in-house chat surveillance is cost-prohibitive or inconsistent, outsourcing to Flatworld gives you access to standardized monitoring backed by Lean Six Sigma principles.

Flatworld Solutions (FWS) brings 20 years of expertise in structured text monitoring services, delivering Service Level Agreement (SLA)-aligned outcomes across diverse industries. With skilled professionals, we are a leading text message tracker body with zero manual errors in reports. Supported by global delivery centers, real-time surveillance tools, and ISO-certified infrastructure, we deliver CTQ-compliant monitoring solutions to clients worldwide.

Text Monitoring Services We Offer

We’ve served clients across industries with distinct compliance, escalation, and quality control requirements, refining our offerings based on structured Voice of the Customer (VoC)-to-CTQ translation. Based on our clients' requirements, we enlisted our services into a few categories so that it will be easy for new clients to know which services they should opt for. The text monitoring services we offer are as follows -

Text Monitoring

Flatworld Solutions has set up spy monitoring software to check messages. Our solutions are tailored for public and private sector clients, ensuring SLA alignment, data retention, and escalation compliance. Our text monitoring team is well-trained to use all the best spy apps in the right manner with ethical, legal, and technical parameters in mind.

Quality Control

Our quality analysts assess chatroom content using VoC severity levels, keyword tagging, and escalation thresholds. They perform text monitoring periodically to ensure that chatroom topics are legal and no serious information is exchanged. In short, text monitoring makes sure that chat messages go smoothly without any hassle.

Documentation

All the monitored chats are documented for future reference. FWS experts team makes sure to document critical parameters along with text monitoring information such as text message tracker used, chat message topics, the severity of texts, persons involved in the chat, etc. This information is much essential as it may support investigation during disputes that may happen in the future.

Our Text Monitoring Process

In addition to a skilled team, secure infrastructure, and advanced software, we follow a standardized workflow developed under Lean Six Sigma’s Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle to ensure high-quality and accurate monitoring. With over two decades in call and text quality monitoring, FWS has refined a proven, repeatable process that eliminates Non-Value Added (NVA) steps and supports SLA compliance. Our process consists of five control-phase steps:

Integrating Text Monitoring Apps with Applications to be Tracked

The text message tracker or apps are synchronized with the respective organization's chat room station through a secured internet system. Based on the client's choice, messages can be monitored day-in and day-out or whenever the messaged are left unattended. The clients can prefer to see messages based on their severity

Diagnosing Threats

If there are texts involving any suspicious activity, the spy application will detect it, and FWS staff will check it manually and immediately send the report to the clients

Investigation Text Messages

Unattended text conversations will be analyzed with several parameters and important messages will be marked and sent to clients for further action

Why Should You Outsource Text Monitoring Services to Flatworld Solutions?

With more than 20 years of experience in text monitoring services, our call quality monitoring experts will work as an extended part of your in-house team. We make sure that you always receive exceptional text monitoring services to handle dynamic requirements. Here are some predominant benefits you will cherish when you outsource text monitoring services to us -

ISO Certified Text Monitoring Services

Our operations are governed by ISO-certified quality controls, with every report validated under predefined CTQs.

100% Data Security

Flatworld Solutions is certified with ISO/IEC 27001:2022, which assures you that we follow international standards in safeguarding client's data. We provide NDA (Non-disclosure Agreement) while signing a contract. Also, we have unconditionally robust tools, systems, office, etc. to protect your data from the security breaches.

High Quality

We deploy the Six Sigma method to increase productivity and enhance services. When you outsource text monitoring services to us, you get access to the highly qualified services of FWS. Past quality control projects have shown up to a 48.58% improvement in issue identification.

Affordable Services

Stop worrying if you don't have budget or resources to outsource text monitoring services to FWS. Our text monitoring services depend upon a flexible pricing option where we charge only for the service we offer. We offer flexible pricing option based on location, site coverage, monitoring hours, the volume of data, etc.

Experienced Team

Our talent pool includes veterans and trained agents with domain expertise, VoC alignment, and process audit readiness. We boast of more than 1000+ text monitoring experts to handle our client data. So, with the help of vets and trained professionals, you can expect 100% satisfactory text monitoring services.

World-class Infrastructure

Flatworld Solutions regularly upgrades its infrastructure consisting of latest tools and technologies, office, etc. to maintain international standards. So, if you outsource text monitoring services to Flatworld Solutions, then you get rid of overhead costs of setting up well-organized infrastructure at your end.

High Scalability

It is common to see a rise in client requirements now and then. So, Flatworld Solutions has the capability to scale up its operations in a hassle-free manner when the client requirements go high. We have a large team to adjust the services to match your business needs.

Quick Turnaround

Our turnaround time is faster than most providers because our process is streamlined. With decades of experience, our experts have enhanced the precision of documenting events through best monitoring practices.

Single Point of Contact (SPOC)

You get a single SLA-accountable professional to coordinate all monitoring updates, escalations, and quality control reporting.

Round-the-clock Customer Support Services

As soon as you get in touch with us, we dedicate a specialized manager to cater to your needs, starting from providing a quotation, signing-up contract to being in touch 24/7 throughout the project to resolve your queries and issues within quick time. You can communicate through any mode of media such as email, telephone, or Skype.

Additional Services You Can Benefit From

Inbound Call Center Services

Maximize customer satisfaction and streamline operations with our professional inbound call center services.

Outbound Call Center Services

Drive your business growth with our outbound call center services. Our experienced agents follow a strategic approach to expand your customer base.

Cold Calling Services

Unlock new opportunities and generate quality leads with our targeted cold calling services. We will help you accelerate your sales pipelines.

B2B Lead Generation Services

Fuel your business growth with our effective B2B lead generation services, where we use proven strategies to identify and engage high-quality prospects.

Client Success Stories

Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Monitoring services were provided to a Singaporean client. We monitored video content recorded from a live stream in the backstage.

Provided Call Quality Monitoring Services to an AI Platform Provider

An AI platform provider was provided with call monitoring support. The client could achieve their business goals with our affordable service in a quick TAT.

Client Testimonials

We have been working with Flatworld Solutions for over 2 years for our outbound calling, to live transfer campaigns to business owners regarding their interest in obtaining working capital for their company across the United States. Onboarding with Flatworld has always been seamless and gives us confidence that our project dollars are being maximized with the right organization.

Manager, Alternative Business Financing Solutions Provider, USA

More Testimonials

Outsource Text Monitoring Services to Flatworld Solutions

Are you trying various text message trackers to survey the messages? Are you looking for apps to monitor your child's phone? Move beyond fragmented tools or expensive internal deployments. Flatworld offers SLA-driven, enterprise-grade text monitoring solutions governed by validated improvement metrics. The most reliable option is to outsource your chat and message monitoring to Flatworld, where VoC priorities and CTQ benchmarks define our every action.

We are helping several clients, like individuals, parents, and organizations, with a quality text message tracker, quality control, documenting, and reporting it with accurate details. FWS has evolved day by day over the decade to become the leading and most preferred text monitoring services provider in the world. As a leading Lean Six Sigma text monitoring services provider, we combine seasoned professionals and scalable technology to deliver precision without compromise.

Contact us today for a no-obligation consultation and receive a customized quote tailored to your monitoring goals, compliance scope, and escalation SLAs.