Text Monitoring Services

Text Monitoring Services

Improve customer satisfaction by getting your text messages and chat support text monitored by professional agents

Do you run a chat system to support certain activities through text mode? Are you in need of text monitoring services to screen chatrooms used for internal communication as well as to resolve customer queries? In most of the businesses, it becomes tough to monitor each text conversation and see the topic of discussion, severity, complication, etc. If setting up a text monitoring system and exclusively hiring in-house staff for it is expensive, outsource text monitoring services to us.

Flatworld Solutions (FWS) is a text monitoring service provider with 20 years of experience in text monitoring. With skilled professionals, we are a leading text message tracker body with zero manual errors in reports. We have a highly modernized infrastructure, latest tools, and software, multiple service centers, etc. to serve all kinds of clients across the globe.

Text Monitoring Services We Offer

Flatworld Solutions have worked with plenty of organizations having various needs; hence, we are well aware of satisfying each client in pursuing their needs. Based on our clients' requirements we enlisted our services into a few categories so that it will be easy for newer clients to know which services should they opt. The text monitoring services we offer are as below -

  1. Text Monitoring

    Text Monitoring

    Flatworld Solutions has set up spy monitoring software to check messages. We give equal importance to both private and public sector clients. Our text monitoring team is well-trained to use all the best spy apps in the right manner with ethical, legal, and technical parameters in mind.

  2. Quality Control

    Quality Control

    FWS expert team monitors the text messages in chatrooms to see the severity of messages. They perform text monitoring periodically to ensure that chatroom topics are legal and no serious information is exchanged across. In short, text monitoring makes sure that chat messages are going smooth without facing any hassle.

  3. Documentation


    All the monitored chats are documented for future reference. FWS experts team makes sure to document critical parameters along with text monitoring information such as text message tracker used, chat message topics, the severity of texts, persons involved in the chat, etc. This information is much essential as it may support investigation during disputes that may happen in the future.

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

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Our Call Center Portfolio

Our Text Monitoring Process

Apart from having a professional workforce, the latest software, modern infrastructure, we have a stringent workflow to make sure that our text monitoring services are of high quality and accuracy. Being a leading call-quality monitoring service provider for more than 20 years, FWS has tested and tried numerous procedures to come up with this successful workflow. Our unique workflow consists of the following steps -


01. Integrating Text Monitoring Apps with Applications to be Tracked

The text message tracker or apps are synchronized with the respective organization's chat room station through a secured internet system. Based on the client's choice, messages can be monitored day-in and day-out or whenever the messaged are left unattended. The clients can prefer to see messages based on their severity


02. Diagnosing Threats

If there are texts involving any suspicious activity, the spy application will detect it, and FWS staff will check it manually and immediately send the report to the clients


03. Investigation Text Messages

Unattended text conversations will be analyzed with several parameters and important messages will be marked and sent to clients for further action

Additional Services You Can Benefit From

Inbound Call Center Services

Maximize customer satisfaction and streamline operations with our professional inbound call center services.

Outbound Call Center Services

Drive your business growth with our outbound call center services. Our experienced agents follow a strategic approach to expand your customer base.

Cold Calling Services

Unlock new opportunities and generate quality leads with our targeted cold calling services. We will help you accelerate your sales pipelines.

B2B Lead Generation Services

Fuel your business growth with our effective B2B lead generation services, where we use proven strategies to identify and engage high-quality prospects.

Why Should You Outsource Text Monitoring Services to Flatworld Solutions?

With more than 20 years of experience in text monitoring services, our call quality monitoring experts will work as an extended part of your in-house team. We make sure that you always receive exceptional text monitoring services to handle dynamic requirements. Here are some predominant benefits you will cherish when you outsource text monitoring services to us -

  • ISO Certified Text Monitoring Services

    Flatworld Solutions is an ISO certified test monitoring services provider. We are accredited with ISO certification for our stringent quality control and friendly support.

  • 100% Data Security

    Flatworld Solutions is certified with ISO/IEC 27001:2022, which assures you that we follow international standards in safeguarding client's data. We provide NDA (Non-disclosure Agreement) while signing a contract. Also, we have unconditionally robust tools, systems, office, etc. to protect your data from the security breaches.

  • High Quality

    We deploy the six sigma method to increase productivity and enhance services. When you outsource text monitoring services to us, you get access to highly qualified services of FWS. Our experts can save any content, fraudulent activities, or data breaches.

  • Affordable Services

    Stop worrying if you don't have budget or resources to outsource text monitoring services to FWS. Our text monitoring services depend upon a flexible pricing option where we charge only for the service we offer. We offer flexible pricing option based on location, site coverage, monitoring hours, the volume of data, etc.

  • Experienced Team

    We follow a robust procedure to hire talented staff, train, and turn them into experts. We boast of more than 1000+ text monitoring expert professionals to handle our client data. So, with the help of vets and trained professionals, you can expect 100% satisfactory text monitoring services.

  • World-class Infrastructure

    Flatworld Solutions regularly upgrades its infrastructure consisting of latest tools and technologies, office, etc. to maintain international standards. So, if you outsource text monitoring services to Flatworld Solutions, then you get rid of overhead costs of setting up well-organized infrastructure at your end.

  • High Scalability

    It is common to see a rise in client requirements now and then. So, Flatworld Solutions has the capability to scale up its operations in a hassle-free manner when the client requirements go high. We have a large team to adjust the services to match your business needs.

  • Quick Turnaround

    Our turnaround time is faster than most providers because our process is streamlined. With decades of experience, our experts have enhanced the precision of documenting events through best monitoring practices.

  • SPOC

    We assign a full-time dedicated professional who will be highly available to address your concerns and provide close-knit support without putting you through the stress awaiting our response.

  • Round-the-clock Customer Support Services

    As soon as you get in touch with us, we dedicate a specialized manager to cater to your needs, starting from providing a quotation, signing-up contract to being in touch 24/7 throughout the project to resolve your queries and issues within quick time. You can communicate through any mode of media such as email, telephone, or Skype.

Client Success Stories

Case Study on Live Video, Audio and Text Monitoring to Internet Firm

Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Monitoring services were provided to a Singaporean client. We monitored video content recorded from a live stream in the backstage.

Read more
Case Study on Call Quality Monitoring Support for AI Platform Provider

Provided Call Quality Monitoring Services to an AI Platform Provider

An AI platform provider was provided with call monitoring support. The client could achieve their business goals with our affordable service in a quick TAT.

Read more


We have been working with Flatworld Solutions for over 2 years for our outbound calling, to live transfer campaigns to business owners regarding their interest in obtaining working capital for their company across the United States. Onboarding with Flatworld has always been seamless and gives us confidence that our project dollars are being maximized with the right organization.

Alternative Business Financing Solutions Provider, USA
More Testimonials »

Outsource Text Monitoring Services to Flatworld Solutions

Are you trying various text message tracker to survey the messages? Are you looking for apps to monitor child's phone? Stop relying on unsatisfactory or non-guaranteed apps from Google store or trying to set up an own spy tracker for yourself, the reason being latter is expensive while the former is unproductive. So, the best option you have is to outsource text monitoring services to Flatworld Solutions.

We are helping several clients like individuals, parents, and organizations with quality text message tracker, quality control, documenting and reporting it with accurate details. FWS has evolved day by day over the decade to become the leading and most preferred text monitoring services providing company in the world. As a top call center services provider, we boast of highly experienced veterans and exceptionally trained youths along with the best spy apps which ensure that you regret the decision of outsourcing text monitoring services to Flatworld Solutions.

Contact us now to get a customized quote for your requirements.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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