Flatworld Provided Quality Audit Support to a Leading Mortgage Marketing Firm

Case Study on Quality Audit Support for Mortgage Marketing Firm

The Client

The client is one of the leading mortgage marketing and strategizing company based in Maryland, United States. They have over 23 years if mortgage marketing experience which makes them the experts in the mortgage industry.

Client Requirement

The client was looking for a reliable and efficient quality audit support service provider that could help them with cost-effective services. The client was doing this for the first time and had a minimal idea about the outsourcing industry. They were looking for resources that had similar kinds of work experience which would make it easier for the entire process to be implemented.

Business Challenges

Our team had to face a few challenges during the implementation of the quality auditing project. Some of the major challenges that we faced during the project were -

  1. We had to find highly skilled and experienced agents for the project within a short period.
  2. They wanted resources that had experience in a similar line of business and had good knowledge about validating data between the company's protocol and customer data.

Our Solution

Keeping the client's requirements and the challenges faced, our team at Flatworld Solutions devised a systematic plan to execute this project. With the help of our talent acquisition team, we found the right set of resources who had the experience to handle the client's requirements in a hassle-free manner. The client provided on-the-job training to our agents and even answered all their queries before the project started.

The Result

The client is extremely delighted to see how the project has been progressing over time. The project has been ongoing for quite some time now and there have been zero escalations for the client's side. The client was not only impressed by the quality of results delivered by our team but also the cost-effectiveness of the entire project.

Outsource Quality Audit Support Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing efficient quality audit support services and a series of other call center monitoring support services to global clients. We have some of the most skilled and experienced agents on board who can handle all your project requirements with ease. We leverage the power of the latest and the best call center tools and technologies while delivering top-notch services to clients.

If you are looking for a reliable and efficient quality audit support service provider, then your search ends here. Get in touch with us today!

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