Flatworld Solutions offers a gamut of services for small, medium & large organisations.
Our client is a leading Printer Services Company. Higher rate of abandoned calls per month, which led to poor customer satisfaction, was a serious cause of concern for their BPO division. Client approached Flatworld Solutions to help them by designing a unique BPO platform that could improve the performance of their inbound tech support.
Team at Flatworld Solutions interacted with the client, and discovered the following to be the primary challenges they were facing:
Based on the analysis, Flatworld Solutions set up a special team, the members of which had expertise in the BPO domain. A special support operations center was also established which was equipped with voice/email/internet facilities, which aided in curbing the turnaround time considerably.
The following support services were offered by Flatworld Solutions:
Our client was extremely pleased with the solutions provided by Flatworld Solutions, and the fact that our team was able to achieve this feat within a span of 3 months. Additionally, our team ably resolved several performance & product related issues that the client's company was facing for some time, which further augmented their productivity significantly.
Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.
Read Case Studies to find out how we helped our clients with Call Center Services.
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