Our client is a leading Printer Services Company. Higher rate of abandoned calls per month, which led to poor customer satisfaction, was a serious cause of concern for their BPO division. Client approached Flatworld Solutions to help them by designing a unique BPO platform that could improve the performance of their inbound tech support.
Team at Flatworld Solutions interacted with the client, and discovered the following to be the primary challenges they were facing:
Based on the analysis, Flatworld Solutions set up a special team, the members of which had expertise in the BPO domain. A special support operations center was also established which was equipped with voice/email/internet facilities, which aided in curbing the turnaround time considerably.
The following support services were offered by Flatworld Solutions:
Our client was extremely pleased with the solutions provided by Flatworld Solutions, and the fact that our team was able to achieve this feat within a span of 3 months. Additionally, our team ably resolved several performance & product related issues that the client's company was facing for some time, which further augmented their productivity significantly.
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Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
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