Technical Support Outsourcing
Don't let technical glitches hold your customers from enjoying your solutions.
Are the high costs of providing technical support to your customers spiralling out of control? Are your agents struggling to assist your customers with the changing technicalities of your solutions? Then, technical support outsourcing offers a practical solution to these challenges. Assisting global clients across diverse industry sectors with technical support call center services, we offer comprehensive solutions ranging from basic tech support to product installation and troubleshooting assistance.
Our agents continuously learn and expand their knowledge to cater to your specific needs. We incorporate your technical documents into our training sessions to ensure that our agents understand your specific terminologies and systems. Further, we provide analytics-powered support and scalable solutions. This helps you provide proactive assistance and build flexible technical support systems for your evolving needs.
Partner with us for intelligent technical support systems and agile partnership models to maximize customer satisfaction and minimize costs.
Technical Support Services We Offer
We have a team of highly skilled professionals, proficient in handling a variety of tech challenges. Our approach is grounded in understanding your unique tech support needs and providing solutions that are both effective and efficient. So, we use the latest tools and methodologies to ensure that your customers always have a positive experience.
Email Technical Support
We provide efficient email technical support to address your customers' technical concerns. We manage technical queries, provide troubleshooting steps, and deliver efficient solutions. Our team, proficient in email support tools and with exceptional writing skills, promises quick resolution.
Advanced Troubleshooting
Our advanced troubleshooting services ensure efficient resolution of complex issues. We perform in-depth analysis, identify root causes, and implement effective solutions. Our team is adept at various diagnostic tools and possesses strong analytical skills, ensuring quick and precise issue resolution.
Product Tech Support
We provide top-notch product tech support to ensure your customers enjoy a flawless product experience. Our team, proficient in various product categories and customer management platforms, delivers quick and effective solutions.
General Support Services
Experience holistic tech support with our general services encompassing levels 1 to 3. We provide basic troubleshooting (level 1), in-depth issue resolution (level 2), and system restoration (level 3). Our team, proficient in a wide range of technologies and with excellent problem-solving skills, ensures consistent support.
Remote Assistance
We provide reliable remote assistance to solve your technical issues without any delay. We remotely access your systems, identify technical problems, and deliver immediate solutions. Our team, adept in various remote support platforms and with strong analytical skills, guarantees a seamless resolution process.
Pre and Post Sales Support
Experience holistic customer management with our pre- and post-sales support. We help in product selection, provide purchase assistance, and solve after-sales queries. Our team's expertise in various sales technologies and exceptional interpersonal skills promise a smooth customer journey.
Desktop Support
Experience seamless desktop support with our team of experts adept in the latest technologies and platforms. Our team is skilled in troubleshooting, system updates and configuration, offering you a hassle-free work environment.
Maintenance Support
We offer maintenance support services to keep your systems running at their best. Our experts are proficient in routine check-ups, system updates, and troubleshooting, ensuring your infrastructure's health. We use advanced analytics tools for preventive maintenance and timely upgrades.
IT Support Services
We offer comprehensive IT support services to keep your business operations smooth. Our experts specialize in managing servers, data recovery, and cybersecurity, ensuring optimal performance. We use advanced predictive analytics tools to prevent potential disruptions.
Chat Technical Support
Our chat technical support services offer real-time problem resolution. We manage live chats, diagnose technical issues, and provide instant solutions. Our team is skilled in live chat software and has exceptional communication skills, ensuring customer satisfaction.
Inbound Tech Support
Our inbound tech support services guarantee prompt resolution of technical issues. We handle customer calls, diagnose issues, and provide effective solutions. Our team is proficient in various diagnostic tools and has excellent problem-solving skills, ensuring customer satisfaction.
Sectors We Cater to
IT and Software
Provide round-the-clock support for software issues to promote efficient operations and productivity.
e-Commerce
Resolve checkout and payment issues, promoting a smooth shopping experience.
Manufacturing
Assist in operating automated systems, promoting productivity and operational efficiency.
Insurance
Help customers navigate online insurance portals, improving user experience and policy understanding.
Learning and Education
Support online learning platforms to ensure uninterrupted education and ease of use.
Telecommunications
Resolve network issues promptly, ensuring uninterrupted communication services for customers.
Software as a Service (SaaS)
Assist in troubleshooting SaaS applications to promote user satisfaction and long-term subscription.
Consumer Electronics
Assist callers with device set-up and operations to enhance user convenience and product satisfaction.
Financial Services
Support assistance with online transactions and banking services to promote secure and seamless financial operations.
Hospitality
Manage online reservations and queries, enhancing the overall guest experience.
What Makes Us the Preferred Call Center Technical Support Company?
Outsource call center customer support services to benefit from the following -
High-quality Services
We follow stringent call quality monitoring to ensure your customers get the right responses on time every time.
Complete Data Security
We have multiple data security measures to ensure your confidential data remains safe with us and mitigate risks of data breaches.
World-class Infrastructure
We have a pool of experienced professionals who work in a sophisticated IT-enabled call center infrastructure to deliver quick, efficient, and personalized assistance to your customers.
Shorter Response Time
We provide 24/7 technical support services within the agreed response times, as specified in the SLAs.
Skilled Resources
Our team leverages the power of knowledge banks, technical resources, and competency centers to come up with relevant and timely online computer support services.
Streamlined Business Processes
Our technical support consultants work closely with the client's teams to develop innovative solutions for resolving the technical issues of their customers.
Flexible Pricing Model
As technical support call requirements are unique and highly specific, we have competitive pricing options where you will be billed based on your requirements.
Additional Services You Can Benefit From
Provide quick and efficient customer support, sales assistance, and technical support, among other services, across multiple platforms with our contact center services.
Never miss a single call, provide responsive call support, improve the customer journey, and boost customer satisfaction with our professional inbound call center services.
Contact prospective customers for showcasing your offerings, pursue quality leads, and reach out to your target audience efficiently with our outbound call center services.
Set up a fully managed tele calling system with certified callers to showcase your products/services efficiently with our custom telemarketing solutions.
Generate customer interest in your products and services, identify potential customers, and acquire qualified leads that convert into your paying customers.
Get skilled, qualified, and experienced virtual assistants to answer calls, set appointments, manage correspondence, and delegate all your routine tasks.
Technologies We Use
Outsource Answering Service Requirements to Us
Providing swift and personalized customer support is the key to winning your technical support game. So, when you outsource technical support services to us, we categorize your calls using analytics to minimize wait times. Our key strength lies in segregating calls that don't need expert intervention, thus optimizing the allocation of resources. This also ensures that each customer receives the appropriate level of technical assistance.
Our technical support service also serves as a quality management system, which helps you comprehend customer call patterns better. This enables you to monitor call trends and make informed decisions.
Redefine your customer service standards and get the necessary support for your rapid-scaling needs with our technical support outsourcing services.
FAQs
Avail best-in-class services at affordable rates
WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000