Our Privacy Policy

We are committed to protecting your privacy and take appropriate measures to maintain the confidentiality and privacy of data shared with us.

We Respect Your Privacy

The information you provide on the website inquiry forms is securely and confidentially stored and processed.

Your personal details (such as your name, telephone, fax number, and e-mail address), will be used only for communicating with you about our products and services.

Your personal information will never be shared, leased, sold, or distributed to any third-party entities for marketing purposes without your prior consent.

We employ appropriate technologies and processes to prevent unauthorized access, use, and/or disclosure of your personal information.

In order to provide you with our products and services we may need to, at times, share your personal information with -

Business partners
Affiliates
Authorized service vendors and contractors

Your Information is Leveraged to Serve You Better (Cookies)

Cookies are used on our websites to provide you with more personalized and effective user experience.

We analyze the cookie-captured information only to help us improve our service offerings and website features.

These cookies do not grant us remote access to your systems or to any confidential information you have not shared with us.

We will never make any data related to your location or any other customer-centric information public.

Cookies are stored and restricted to your browser or system memory. They can be disabled by changing your browser's settings. But turning off cookies may prevent you from obtaining the full benefits of using our website.

To understand more about cookies and how they are used, visit allaboutcookies.org.

Links to External Sites

Any links on our website to external third-party sites are for your convenience only and should be accessed at your own risk.

Flatworld is not responsible in any manner for the security features, content, or privacy policies of these third-party websites.

GDPR Compliance (For Visitors to Our Website from the European Union)

Basic identification details that you voluntarily provide—such as name, email address, company name, telephone number, and country—together with limited web data that we automatically capture (including IP address, approximate system location, and cookies) are stored securely and confidentially on servers located in ISO‑ and SOC‑certified data centers.

We use your IP address only to

Detect and prevent fraud or other security threats,

Diagnose technical issues and optimise site performance, and

Compile aggregated, non‑identifiable statistics that help us understand regional traffic patterns.

Raw IP‑level logs are retained for no more than 90 days, after which the data is anonymised or deleted. IP addresses are never linked to your name or other direct identifiers for marketing purposes without your explicit consent.

All information described above is otherwise used solely to communicate with clients or prospective customers about our products and services. We do not retain personal data longer than necessary to achieve the purposes set out in this Privacy Policy, unless a longer period is required by law or for directly related legitimate business purposes.

Changes to Our Privacy Policy

Flatworld will review, change or update our privacy policy as and when required. We will ensure that our updated privacy policy is made available on our website.