Flatworld Solutions Provided Appointment Setting Services to a Charlotte-based Business

Case Study on Appointment Setting Services to a Charlotte-based Business

The Client

The client we served is a solar panel installation business based out of Charlotte, NC. They provide complete services for clients that wish to reduce their energy bills by installing solar panels on their premises.

Client's Requirement

We were contacted by the client for appointment setting services where they required a qualified agent to contact leads and set an appointment for discussing the solar and energy services.

Business Challenge

The primary challenge in the project was the unavailability of training material and the constrained time to go live. The client lacked enough data for us to contact leads. They also needed skilled candidates on short notice.

FWS' Solution

From our talent pool, we sourced right-fit agents matching the client's requirements and formed a team. They were brought up to speed and provided project briefs. This was despite the client not having sufficient training materials or script for our team to take the reins. Our operations team configured a script and training material to impart training to the agents. Then, they followed up with the client for their certification. In the subsequent phase, the client offered additional on-the-job training and answered all the FAQs from our agents.

The Result

After the project commenced in full swing, our agents delivered consistent performance and created sales-worthy appointments. From the outset, we faced no escalation from customers and the client relished the quality of our services. The client agreed to ramp up headcounts sooner and refer us to other contacts.

Outsource Appointment Setting Services to Flatworld Solutions

Flatworld is the name that clients think of when it comes to appointment setting and lead generation services. We have 17 years of experience in providing a gamut of appointment setting and lead generation services and dominate the sphere in local and international regions. If you have a requirement like our client who lacked the means to set up appointments with warm leads, we can fill the void so you needn't feel like navigating a chasm. Our agents are not only trained in engaging leads, but they can also leverage custom scripts to ensure success. We have several call center technologies that help us align with your goals.

If you have a requirement concerning appointment setting services, give us a nudge and we'll get in touch and help you get started.

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Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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