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Effective and efficient communication between the consumer and the organization is crucial for both customer satisfaction for the consumer and client retention, and growth for the organization. For any organization that is constantly growing, there will always be a host of complaints, feedback, and suggestions coming from customers who interact with you and invest in your services or products. When that happens, there is a need to intelligently handle the feedback and suggestions such that there is no place for misunderstandings that could lead to a disruption in the client-business relationship. However, as a business owner who is responsible for handling the numerous operations of your organization, it only makes sense to let the experts take care of your consumer response services requirements. And when you're at it, working with a professional consumer response services company is the best thing you can do.

Flatworld Solutions has been in the game for over 20 years and has ever since earned itself a name among the leading consumer response service providers. Our team of professionals can help you strategize steps taken over consumer responses such that your customers are satisfied with your services. With our high-quality responses to customer queries, we significantly lower the chances of loss of business with your customers.

Consumer Response Services We Offer

Flatworld Solutions offers superlative consumer response services to help your customers get appropriate responses from your organization, thus enhancing their experience with your services. We offer highly customized, tailor-made solutions to your business, ensuring that every step taken towards fulfilling your consumer response services requirements is completely aligned with your organization's needs. With that said, our team of reliable professionals is adept at offering the following consumer response services and much more -

Strategizing an Efficient Consumer Response

Strategizing an Efficient Consumer Response

We believe that the only way to go about consumer response the right way is by making calculated moves through proper strategy. Our team of experts is with you right from the first step to the last one— and we start with a reliable and efficient plan. This is aimed at improving the overall efficiency of the supply chain for your organization. We study your business, assess your client base, and come up with an efficient consumer response strategy that improves business outcomes and reduces overall costs.

Reengineering Business Processes

Reengineering Business Processes

Consumer responses give rich insights into whether or not certain business operations yield fruitful outcomes, and thus, whether or not they are needed. With the help of consumer response assessment, we can help our clients in identifying the business processes that are not required while also looking for a scope to reengineer and modify certain business processes of the supply chain such that they yield higher values to the consumer. Our team of experts joins hands with you to enhance the quality of the services, products, experience, and convenience for your clients.

Consumer Response Call Center Services

Consumer Response Call Center Services

One of the primary ways of making profitable connections with consumers is by being available to take their queries, feedback, complaints, and suggestions at all times. We offer call center solutions for consumer response services aimed at ensuring complete customer satisfaction by being available around the clock.

Our Consumer Response Process

Flatworld Solutions offers thoughtfully crafted, effective consumer response services that are aimed at improving your sales and ROI by enhancing client satisfaction. To ensure that our consumer response services fetch you the kind of outcomes that you expect, we follow a streamlined process to offer client-focused consumer response solutions. We believe in complete transparency, and thus give complete specifications as to what steps we follow to offer you flawless consumer response services. With that said, the following are the steps that we take to offer you end-to-end consumer response services -


Requirement Gathering

When you get in touch with us for our consumer response services, we communicate with you to assess your business requirements. We come up with the SOP and specify the costs involved, resources to be allocated, and give you the stipulated timeframe. Once you accept the SOP, we move on to the next step



Our team of professionals works around the clock to offer you complete support concerning consumer response services such that processes that add value to the experience of your customers are retained while those that don't add any value are either discarded or redesigned and reengineered


Implementing the Consumer Response Strategy

After assessing your business, we craft a consumer response model designed specifically for you. Our team of professionals works in tandem to bring together consumer feedback, suggestions, and queries and makes decisions regarding the business processes of the supply chain based on that to maximize client satisfaction for your customers


Performance Testing

The strategy that we design is then tested to gauge its effectiveness, how it performs, and whether or not it fetches expected outcomes. Upon testing the strategy and finding it useful, we deploy it

Why Choose Flatworld Solutions for Consumer Response Services?

Flatworld Solutions is an ISO-certified company that has been catering to the consumer response services requirements of countless clients all over the world for over 20 years. We are fully-equipped with an efficient team, all the resources, and technology to offer you flawless consumer response services, ensuring complete client satisfaction. There are plenty of advantages that you get when you outsource consumer response services to us, some of which are as follows -

Call Center Software we use

Misys Tiger Medisoft Ortivus QRS Misys Tiger
Medisoft Ortivus QRS QRS

Client Success Stories


FWS Provided Inbound Customer Support to a Payment Gateway Firm

A tech enabler for payment gateways required reliable and professional inbound customer support services. We provided the right agents to be trained and deployed as per the client's requirement.

Read More

FWS Provided Telemarketing Solutions to a Green Tea Products Firm

A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.

Read More
Success Stories

Outsource Consumer Response Services to Flatworld Solutions

Flatworld Solutions is an ISO-certified consumer response services providing company with over 20 years of experience in catering to the varied requirements of clients both from India and offshore. Our consumer response services are of high quality, transparent, and result-oriented. We use the latest technology and work with knowledgeable professionals to successfully meet the consumer response requirements of our clients, thus giving you a competitive edge over other businesses. With multiple delivery centers all across the world, you make the right decision for your business when you outsource consumer response services to us.

Contact us now for professional consumer response services at a budget-friendly price.

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Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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