Call Center Outsourcing Service

Choosing the right Call Center Outsourcing Service provider in India is a critical decision that will define your business' growth. Our Call Center Outsourcing service offers the right size, the right skills and the right focus to do more with less. We provide offshore services to medium and large scale businesses in the US, the UK and Australia. Through our customized offshore outsourcing solutions spread across major industry verticals, you get increased ROI, quicker turnaround time, access to a large pool of the industry's best talents, flexible manpower utilization, and more. Our offshore call center has state-of-the-art infrastructure and established process and quality management systems that minimize your risk, give improved performance and enable you to focus on your strategic business objectives. Read our Call Center Case Studies for a glimpse of our success.

Integrated customer support and call center services to cater to all your offshore call center needs

Through our offshore contact centers we offer a range of integrated call center and customer care services including appointment setting services, merchant account services, lead generation services, call center services, high-end technical support Services, inbound call center services, and inbound telemarketing services. Our offshore support center/call center infrastructure has scalable and flexible capacity that serves your customers via telephone, e-mail, chat and web.

Our strong base through all these services has been our dedication, our professionalism and most importantly, our well-organized and standardized Call Center Process Flow.

Call Center

Insurance

Logistics

Healthcare

Travel & Ticketing

Banking Financial

Research & Analytics

Mortgage

Telecom

HR & Recruiting

Our state-of-the-art offshore call centers provide highly specialized and professional services to the following industry verticals:

Logistics
Healthcare
Mortgage
Travel and Ticketing
Banking/Financial
Telecommunications
HR and Recruiting
Research & Analysis (surveys, questionnaires)

Call Center Staffing Calculator

Calculate staffing & costing for your project

Project Type

Inbound

Outbound - One time

Outbound - Ongoing

Chat

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Manual / Predictive Dialing

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Service Type

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Shift Coverage

Average Call Count

Average Handling Time (Min)

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Refined processes to give you measurable results

Our professionally managed offshore call center outsourcing service gives priority to customer-centricity. We drive ourselves to provide our customers quality work with state-of-the-art Call Center infrastructure and the right solutions like a streamlined Call Center Recruitment and stringent Call Center Training for their business to grow exponentially.

In each of these verticals we have refined processes and systems in transition, operation and quality phases. During the test phase, we run a pilot test for each process with at least five agents. We work closely with the customer during these phases.

We set quality parameters based on our customer's approval and each lead is qualified by our Quality Associates with respect to them. Process performance and agent performance are measured and trend analysis is done to ensure that targets are achieved in a better and efficient way.

We have our offshore call center outsourcing service facilities in Chennai and Bangalore, with a total capacity of 400 agents. We have the expertise and the competence to deliver world-class solutions for your business. We at Flatworld offer better quality support and an enhanced customer experience with our Offshore Call Center Services. This is the goal of every business. At FWS, we help you achieve it.

Our key differentiators that help you in increasing your ROI

The increased cost of customer support is a huge burden for businesses as the margins are rapidly depleting. We understand your need for cost efficiency without compromising on quality. We build a relationship with you, and structure our Offshore Call Center Outsourcing services to align them with your business model, and be your virtual customer services department.

Partnering with us will give you an increased ROI, reduced recurring expenses and assured peace of mind.

Optimized project initiation and execution
Minimized cost and measurable value
Call Center Quality Monitoring
Call Center Operation Transparency
Proactive monitoring and management
Refined processes and systems
Flexibility to customer requirements
Employment of only experienced associates
More customer access to the team
Daily reporting system
Providing customer control over team recruitment
Operations at two locations for disaster recovery

Our representatives are trained to solve customer problems quickly, confidently and professionally, while providing skillful call courtesy. The superior end-user experience and higher customer satisfaction provided by our adept customer support team differentiates us from the other players in this domain.

Highly skilled support team for greater end-customer delight

We have a seasoned team of professionals with multiple platform skills and rich domain experience in various industry segments that meets your diverse requirements in offshore call center outsourcing.

At our offshore call center, we provide vertical-related training to our team and then make them understand the customer's product or service in-depth, so that we can provide professional call center services. Our call center outsourcing service team is also trained on numerous customer support and telemarketing skills such as accent neutralization, problem comprehension, customer empathy, problem visualization, team work, integration and environment understanding, problem re-creation, documentation skills and more. Refresher training is also done periodically.

Find out more about Flatworld's Inbound Call Center Technology.

Read about Flatworld's Outbound Call Center Technology.