Flatworld Solutions Provided Inbound Call Center Services to a Digital Marketing Agency

Case Study on Inbound Call Center Services for Digital Marketing Agency

The Client

The client is a growing result-obsessed digital marketing agency specializing in catering to home service businesses. Their strategies are built to drive exceptional results, so that home service businesses see true, massive growth. They cover a range of sub-services right from internet marketing to search engine optimization, web design, pay per click management, and social advertising.

Client's Requirement

The client needed to segregate numerous customers into their respective service requirements by auditing inbound call recordings. They were doing so with the help of freelancers but found them to be unreliable due to excessive call volumes and unfinished deliveries. Hence, they reached out to companies such as ours that could take accountability for the deliverables and run this process in a professional manner without much supervision.

Client's Challenges

The client wanted to test our services before assigning the entire project to us. We also needed to hire one call auditor within five business days.

FWS' Solution

We were able to shortlist and onboard one call auditor within five business days as per the client's requirement.

The Result

We currently have three resources working on this project. The client is content with the team and deliverables and hence, not only renewed the contract to an ongoing engagement but was also happy to write a testimonial letter testifying to our services.

Outsource Inbound Call Center Services to Flatworld Solutions

Flatworld Solutions is a leading provider of inbound call center services to clients from across the world and from diverse backgrounds. We have 16 years of experience in providing high-quality call center services and bring a lot of experience and expertise to the table. We are an ISO 9001:2013-certified firm and have robust QA policies in place to ensure that we provide only the highest quality call center services to our clients. Our team is abreast of all the latest best practices and tools and technologies required to provide the most contemporary and high-quality services.

Contact us now to discuss your inbound call center requirements or other call center requirements and we will be glad to help.

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