The client is a US-based technology company that delivers highly personalized experiences to its members through an all-mobile platform by harnessing AI technologies and the expertise of its coaches.
The Client was looking for an outsourcing partner to help them cold-call prospective clients in English and Spanish and onboard them for their medical needs.
The main challenge was that we had to source and hire the agents within a quick timeframe and provide them with adequate training. We also had to source a Spanish-speaking agent.
We worked diligently to shortlist and hire 4 business development representatives within a quick time of 5 business days that quickly grasped the requirements and the demographics. They successfully convinced the client's customers and provided results beyond the client's expectations.
Our agents delivered results that exceeded the client's expectations, resulting in a highly satisfied client. The client added more agents to the team and decided to continue to work with us in the future.
Flatworld is a leading provider when it comes to providing the most professional and reliable cold calling services, as well as a comprehensive range of other call center services to clients from across industries and the world. We have 18 years of experience in providing a wide variety of contact center services to address a truly diverse set of requirements. Over the years, we have built up world-class infrastructure and equipped our facilities with the latest tools and technologies so that we always provide the most cutting-edge services to our clients.
If you require cold calling and appointment setting services like our client, get in touch with us and we will provide you with customized services.
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