Flatworld Solutions Provided Outbound Call Center Services to a UAE-based Client

Case Study on Outbound Call Center Services to UAE-based Client

The Client

The client is a UAE based space and design solutions provider for exhibitors; they are involved in designing space/stands with branding solutions for exhibitors. The major chunk of their clientele is from Europe.

Client's Requirement

The client was interested in hiring experienced callers who could talk professionally and gauge the interest of prospects.

Client's Challenges

The client wanted a team of callers to start training ASAP as they were losing out on time due to a set target of an upcoming event. Through the process, knowledge transfer documents and scripts were put in place. This being a strict B2b calling process, it required some bit of warm-up time and mock call practice. The other significant expectation that the client had was that they defined a successful call only when the caller ended up taking the details/specifications of the space.

Solution Provided by Flatworld

With the help of our recruitment and project management team, we were able to bring on a team of experienced outbound callers who had dialed for European campaigns in the past. Our team was able to train the callers in a short period and they went on live calls sooner than the expected day of going live after getting the client's approval.

The Result

The client was very happy with the service provided by Flatworld Solutions. The partnership also helped the company to reach out to prospects more efficiently. The client saw a value add in their process as they observed an increase in quality leads being passed on to their account managers. The client also experienced considerable cost-savings due to a reduction in operational costs.

Outsource Outbound Call Center Services to Flatworld Solutions

Flatworld Solutions is a leading provider of outbound call center services, as well as a comprehensive range of other call center services, to a global clientele. We are also ISO 9001:2013 accredited, which indicates our commitment to providing only the highest quality services to our clients, Our call center agents are professionally trained, qualified, and highly experienced in providing a diverse range of high-quality call center services that makes a difference to our clients' operations. We use the latest call center infrastructure and incorporate all the best practices to ensure that our clients always receive cutting-edge services from us.

Contact us now to discuss your outbound call center requirements or other call center requirements and we will be glad to help.

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