Customer Service Representative Services

Professional customer service representatives can boost your brand image by resolving customer issues and providing after-sales support. Quality customer service representatives understand your business goals and objectives and serve as a bridge between you and your customers. At Flatworld Solutions, we have a team of globally-trained agents who offer impeccable customer service to clients in 160+ countries.

Our comprehensive services aid your business by establishing a warm rapport with your customers. We answer their doubts, resolve their complaints, take their orders, process payments, and handle returns and exchanges. While working with clients in different time zones, we assign project managers who understand and speak your tongue. We work out of multiple delivery centers to ensure faster TATs and reasonable pricing. Reach out to us now for premium quality CSR services at cost-effective rates.

Customer Service Representative Services We Offer

Flatworld Solutions is a leading customer service representative services company that makes sure that your clients are completely satisfied with their brand interactions. Our services include -

Handling Queries & Complaints

Our CSR agents are excellent communicators; we make your clients feel valued while ensuring that they get the most out of your offerings. We provide instant and customized support to your customers so that they keep coming back for more.
Order & Payment Processing Support

We provide end-to-end support to your customers by helping them choose and purchase the correct orders online. We help them add products to their cart and navigate payment gateways. Also. we track orders, process bills, and handle return and exchange requests.
Email & Cold Calling Support

We communicate with your clients over calls, SMSs, and e-mails. By establishing a personal touch while handling client queries, we ensure that they convert into brand evangelists who promote your business through word-of-mouth.
Additional Services
- Help desk support
- Live chat support
- Monitoring brand mentions
- Tracking customer interactions
- Analyzing customer feedback
- Executive training and recruitment

Other Services You Can Benefit From

Why Outsource Customer Service Representative Services to Flatworld Solutions?

We are a premier customer service representative outsourcing company with a sterling global presence. The benefits of partnering with us include -

Cost-Effective

We offer flexible and customized pricing options to our clients. Our services start at $8/hour.
Quality Services

Being an ISO-certified firm, we ensure that our services are simply the best and the most effective. Reach out to us for reliable and effective CSR solutions.
Data Security

We are an ISO/IEC 27001:2022 ISMS certified firm that assures 100% data security to the clients. We leverage our robust ISMS system to detect and prevent unauthorized access.
24/7 Availability

We have teams available round-the-clock for providing sales support, email support, chat support, customer support, and management solutions. Reach out to us for instant responses to queries.
Sophisticated Technology

Our call centers are equipped with the latest data and voice communication systems. We have a dedicated intranet connection that enables us to provide quick and reliable services 24/7.

Client Success Stories

FWS Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

FWS Provided Outbound Calling Services to an Event Management Company

A US-based event management company from the US required professional outbound calling services. We trained 15 agents to provide highly efficient and professional services.

Flatworld Provided Cold Calling Support to a Contract Research Organization

FWS Provided Cold Calling Services to a Research Organization

A contract research organization specializing in capturing the interest of prospects and turning them into warm leads required cold calling services. We provided world-class services at cost-effective rates.

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Outsource Customer Service Representative Services to Flatworld Solutions

Our customer service representative solutions ensure that you have a team of highly qualified agents at your beck and call. Our international clients benefit from the wide range of call center services that we offer under one roof. In 19 years, we have helped 11,500 clients meet their business goals at 50% lesser costs. And we cannot wait to serve you next!

Looking for a team of reliable and certified CSR agents? Reach out to us now and save substantially!