Professional customer service representatives can boost your brand image by resolving customer issues and providing after-sales support. Quality customer service representatives understand your business goals and objectives and serve as a bridge between you and your customers. At Flatworld Solutions, we have a team of globally-trained agents who offer impeccable customer service to clients in 160+ countries.
Our comprehensive services aid your business by establishing a warm rapport with your customers. We answer their doubts, resolve their complaints, take their orders, process payments, and handle returns and exchanges. While working with clients in different time zones, we assign project managers who understand and speak your tongue. We work out of multiple delivery centers to ensure faster TATs and reasonable pricing. Reach out to us now for premium quality CSR services at cost-effective rates.
Customer Service Representative Services We Offer
Flatworld Solutions is a leading customer service representative services company that makes sure that your clients are completely satisfied with their brand interactions. Our services include -
Handling Queries & Complaints
Our CSR agents are excellent communicators; we make your clients feel valued while ensuring that they get the most out of your offerings. We provide instant and customized support to your customers so that they keep coming back for more.
Order & Payment Processing Support
We provide end-to-end support to your customers by helping them choose and purchase the correct orders online. We help them add products to their cart and navigate payment gateways. Also. we track orders, process bills, and handle return and exchange requests.
Email & Cold Calling Support
We communicate with your clients over calls, SMSs, and e-mails. By establishing a personal touch while handling client queries, we ensure that they convert into brand evangelists who promote your business through word-of-mouth.
- Help desk support
- Live chat support
- Monitoring brand mentions
- Tracking customer interactions
- Analyzing customer feedback
- Executive training and recruitment
Other Services You Can Benefit From
Why Outsource Customer Service Representative Services to Flatworld Solutions?
We are a premier customer service representative outsourcing company with a sterling global presence. The benefits of partnering with us include -
We offer flexible and customized pricing options to our clients. Our services start at $8/hour.
Being an ISO-certified firm, we ensure that our services are simply the best and the most effective. Reach out to us for reliable and effective CSR solutions.
We are an ISO/IEC 27001:2022 ISMS certified firm that assures 100% data security to the clients. We leverage our robust ISMS system to detect and prevent unauthorized access.
We have teams available round-the-clock for providing sales support, email support, chat support, customer support, and management solutions. Reach out to us for instant responses to queries.
Our call centers are equipped with the latest data and voice communication systems. We have a dedicated intranet connection that enables us to provide quick and reliable services 24/7.
Client Success Stories
FWS Provided Outbound Calling Services to an Event Management Company
A US-based event management company from the US required professional outbound calling services. We trained 15 agents to provide highly efficient and professional services.
FWS Provided Cold Calling Services to a Research Organization
A contract research organization specializing in capturing the interest of prospects and turning them into warm leads required cold calling services. We provided world-class services at cost-effective rates.
I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.Spokesperson, Travel solutions company in London More Testimonials »
Outsource Customer Service Representative Services to Flatworld Solutions
Our customer service representative solutions ensure that you have a team of highly qualified agents at your beck and call. Our international clients benefit from the wide range of call center services that we offer under one roof. In 19 years, we have helped 11,500 clients meet their business goals at 50% lesser costs. And we cannot wait to serve you next!
Looking for a team of reliable and certified CSR agents? Reach out to us now and save substantially!
Avail best-in-class services at affordable rates
Testimonials How Call Center
Outsourcing Works Quality
Monitoring Our Flexible
Pricing Call Center
Portfolio Call Center
Security Call Center
Management Call Center
Process Flow Call Center
Recruitment Call Center
Transparency Inbound Call Center
Technology Outbound Call Center
Technology Call Center
Network Transport Call Center
- Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
- Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
- Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
- Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More