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Professional customer service representatives can boost your brand image by resolving customer issues and providing after-sales support. Quality customer service representatives understand your business goals and objectives and serve as a bridge between you and your customers. At Flatworld Solutions, we have a team of globally-trained agents who offer impeccable customer service to clients in 160+ countries.

Our comprehensive services aid your business by establishing a warm rapport with your customers. We answer their doubts, resolve their complaints, take their orders, process payments, and handle returns and exchanges. While working with clients in different time zones, we assign project managers who understand and speak your tongue. We work out of multiple delivery centers to ensure faster TATs and reasonable pricing. Reach out to us now for premium quality CSR services at cost-effective rates.

Customer Service Representative Services We Offer

Flatworld Solutions is a leading customer service representative services company that makes sure that your clients are completely satisfied with their brand interactions. Our services include -

Handling Queries & Complaints

Handling Queries & Complaints

Our CSR agents are excellent communicators; we make your clients feel valued while ensuring that they get the most out of your offerings. We provide instant and customized support to your customers so that they keep coming back for more.

Order & Payment Processing Support

Order & Payment Processing Support

We provide end-to-end support to your customers by helping them choose and purchase the correct orders online. We help them add products to their cart and navigate payment gateways. Also. we track orders, process bills, and handle return and exchange requests.

Email & Cold Calling Support

Email & Cold Calling Support

We communicate with your clients over calls, SMSs, and e-mails. By establishing a personal touch while handling client queries, we ensure that they convert into brand evangelists who promote your business through word-of-mouth.

Additional Services


Help desk support


Monitoring brand mentions


Analyzing customer feedback


Live chat support


Tracking customer interactions


Executive training and recruitment

Why Outsource Customer Service Representative Services to Flatworld Solutions?

We are a premier customer service representative outsourcing company with a sterling global presence. The benefits of partnering with us include -

Client Success Stories


FWS Provided Outbound Calling Services to an Event Management Company

A US-based event management company from the US required professional outbound calling services. We trained 15 agents to provide highly efficient and professional services.

Read More

FWS Provided Cold Calling Services to a Research Organization

A contract research organization specializing in capturing the interest of prospects and turning them into warm leads required cold calling services. We provided world-class services at cost-effective rates.

Read More
Success Stories

Outsource Customer Service Representative Services to Flatworld Solutions

Our customer service representative solutions ensure that you have a team of highly qualified agents at your beck and call. Our international clients benefit from the wide range of call center services that we offer under one roof. In 20 years, we have helped 11,500 clients meet their business goals at 50% lesser costs. And we cannot wait to serve you next!

Looking for a team of reliable and certified CSR agents? Reach out to us now and save substantially!

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Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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