Flatworld Provided Telemarketing Services to a Leading Insurance Firm

Case Study on Telemarketing Services for an Insurance Firm

The Client

The client is one of the leading insurance companies. They provide insurance policies to their clients and ensure that they get the best services at all times.

Client's Requirements

The client was looking for a team of reliable and effective sales representatives who could provide them with quality telemarketing services. They wanted a service provider who could help them to retain the current policyholders and provide them with the best possible quote. They wanted the sales representatives to conclude the transition within a quick time and go live within two days of signing.

Business Challenges

Our team had to face a few challenges during the implementation of the telemarketing project. Some of the major challenges faced by us are listed here -

  • The client wanted us to hire the team within a short period of two days.
  • They wanted us to get the client signed up and go live within a short turnaround time.
  • We also had to find a manager along with the team who would be able to train the future batches of sales marketers.
  • The client had a specific demand when it came to payment acceptance.

Our Solution

Keeping in mind the client's requirements and challenges in mind, our team devised a streamlined plan for the telemarketing project. We were able to find the right set of 5 skilled and experienced telemarketers and start the project within 2 days. As per the client's requirement, we were successfully able to live transfer to the licensed agents on the client's end to get the customer a new policy to be issued.

The Results

The client was extremely delighted to see the results of the telemarketing project. We were able to get up and running within a short time and even train the upcoming batches. The client was not only impressed by the quality of the results we delivered but also the cost-effectiveness of the entire project.

Outsource Telemarketing Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing quality telemarketing services and a series of other call center services to clients around the globe for over 19 years now. We have some of the most skilled and experienced resources on board who can take care of all your telemarketing needs with ease. We leverage the power of the latest tools and technologies and deliver top-notch services.

Are you looking for a reliable and efficient telemarketing service providing company? Then, you have come to the right place. Get in touch with us today!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


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